Fifth Third Bank & ATM Tamiami Trl, North Port

Fifth Third Bank & ATM Reviews

• B

  Bryan Bourke The Tree Guy
  1

  This bank continues to complicate my life. I will be closing my account as soon as possible. Working extremely hard to provide myself a cushion to take off 2 months of work for surgery. They now have 3 of my deposits on hold which is a large amount of money. Thats 3 in a row now. I have passed alot of money through this bank over the years kept my account in good standing. But they continue to screw up my life. Don't go for the free checking account it's definitely a trap. Thank you fifth third for making my surgery recovery hell. The people at the Englewood branch are good,but the bank as a whole needs help with customer service big time. Thank you for banking with 5/3. Making your life a 5/3 worse. Spent hours on the phone to get nowhere with these people, and basically we can't help you and hang up

  Response from the owner

  Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give our social team a call at 877-833-9973 to discuss. Your business is important to us!

• K

  Karen Wells
  1

  Unfortunately 5/3rd bank has totally gone down hill insofar as customer support! I've been with this bank well over 35 years and their North Port and Port Charlotte branches are horrific to do business with. Time for a big change! 5/3 use to be one of the best and friendliest and consumer friendly bank I ever did business with. But not any more. It's really very upsetting.

  Response from the owner

  Karen, we are so sorry that you felt you had a one star experience! We would like to learn more about what happened. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• T

  Thomas Tyler
  5

  Best bank around. They have great customer service and don't try to force their clients to adhere to draconian orders. Not sure why people say they always have new staff, their staff is consistent and awesome!

  Response from the owner

  Hi Thomas, thanks for the positive note! Let us know if we can help in any way.

• T

  Tina Hinkle
  5

  Crystal was so kind and helpful setting up an account for my stepdaughter and I today. We truly appreciate the time and professionalism she extended to us...especially on a Saturday so close to closing time. My family has had accounts with Fifth Third for years...happy to do so.

  Response from the owner

  That's great! We appreciate you taking time to share your positive experience and recognize Crystal. We'll be sure to let her know!

• I

  Ida Rodriguez
  1

  Went there to open a checking account Friday we were told we had to wait a week until next Friday for a morning appointment. They were very rude to us, I figured to give them a second chance and come back to our appointment hoping it will be a better experience. When we went there there were only two people working on a Friday. I told them we had an appointment, they seemed very annoyed and told us to have a seat. 45 minutes later still no one has acknowledged us so we left. I never been treated this badly at a bank before, what a disappointment.

  Response from the owner

  Hi Ida, Thank you for bringing this to our attention. We always strive to make our customers feel welcome and appreciated, and we're sorry we dropped the ball. We'd like the opportunity to make this right. Would you mind giving us a call at 877-833-9973? Your business is important to us!

• j

  john byrd
  1

  I had a small check wrote out payable to cash for some cleaning I had done. My customer has an account with fifth third Bank, and I do not. And I have cashed checks at this bank from other customers before today. The north Port location litteraly looked at the check and told me no. The lazy tellers didn't bother to look up her account or to Ask a supervisor. Didn't even touch a computer or anything. All the said is there protecting their customers account. I said to them, but the lady wrote what the check was for and she signed it, and they still refused to do anything. Horrible customer service here, there wasn't a single other customer in the bank while I was there. Everyone was standing around and talking, and to top it off they don't do anything except refuse to do their one job, be a bank teller. I even asked if the policy applied at all locations and they ensured me that the policies are all the same.... Now their being super lazy, and really refusing to do their jobs. I immediately drove 10 miles to the next location, walked in and asked the teller there if they could cash the same check. The teller there asked her manager what she could do, and they called the maker of the check to verify the check and the amount. Once it was verifyed the cashed the check and I was on my way. Not only is the location lazy, the employees haven't a clue what the company policys are, they also have no clue what customer service means. And now I'm out of gas money for driving 10 miles farther, and back, I'm also out of an hour of my time. Thanks a lot fifth third Bank, for giving me the worst experience I've ever had banking! I'm glad I don't have an account here, nor will I ever get one.

  Response from the owner

  John - We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• a

  awill4110
  1

  My credit card was declined although the funds are in my account. In the evening there is absolutely no way to get help or find out why. This is awful customer service. None of the phone number offer any real assistance..just send you in a loop and take you right back to telling you to call back during regular business hours...news flash..people don't always use their cards during regular business hours. I am disgusted.

• B

  Becca Dennis
  1

  Always having to wait to do any transactions , they seem very understaffed and never answer the phone. If you have any questions or problems with your account be prepared not to get any help from this branch!

  Response from the owner

  Becca, We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.

• D

  Deb Smith
  5

  Amazing ! Miss Naomi was SO helpful. Thank you thank you. One call, no transfers, no holding just took care of business with ONE CALL.

  Response from the owner

  Deb, Thank you for your review; we appreciate your feedback!

• J

  John Doughe
  1

  10 minutes to make a simple savings deposit????? People do not return calls. Gave me bogus information about my accounts.

  Response from the owner

  We're sorry for the inconvenience. Please contact us at 877-833-9973 so we can try to help.