KeyBank Hartsel Dr, Colorado Springs

KeyBank Reviews

• L

  Layla’s Sqaud
  4

  My interaction so far with Key Bank has been weird. I signed up online for a bank account and then all of a sudden they requested a whole bunch of additional information after I had deposited $3000. At 1st I was not pleased with any of my interactions, I had spoken to a gentleman who is a branch manager at another location here in Colorado Springs who ensured me my debit card was on the way and no other information was needed. However I found a saving grace, Viveya (spelling?) helped me close that "online account" and open a new account. I was extremely happy with her service and apologetic manner towards my previously BAD experience. Keep up the good work girlfriend, nice job :)

  Response from the owner

  Thank you, for your Branch feedback Coral. ^JL

• C

  Caleb Owen
  1

  If you literally only bank online, KeyBank is fine. If you need to do anything in a branch, the staff are unfriendly and incompetent. Find another bank.

  Response from the owner

  Good morning Caleb, if there is anything we can help you with please email us at [email protected]. Include your full name and reference case #69014 in the subject line. We are here to help! ^PR

• B

  Brett W
  1

  I have 2 business accounts with Key Bank and have never used this branch before...and definitely WON'T use it again! I stopped in to make a quick 30 second deposit and waited 10 minutes while the only teller was stuck dealing with someone trying to cash a check with no ID. I get it that she was tied up, BUT the branch manager was sitting 10 feet away chatting with another employee about their upcoming vacations the entire time without once asking if they could help me. Just really poor customer service in my opinion.

• M

  Michelle Thomas
  5

  I have to say that this branch has so much better customer service than any other bank I've ever been to. They take the time to get to know their customers and their needs. Erica, Wendy, Jessica, Jim, and Cartier are always helpful and friendly. I truly feel like I'm their priority every single time I walk through the door.

• g

  goldmara
  1

  Very bad experience. Workers there seem pretty incompetent of what they do, specially Stephanie. She said we would have everything we needed within a week and a month later nothing yet. Guess what? They lost a client. Going with other bank.

  Response from the owner

  Good Morning, This certainly isn't the type of review we like to see, however thank you for taking the time to let us know about your experience. I will forward this info to our Branch Experience Team for their review. ^LH

• L

  Leslie Kabler
  5

  WOW, this branch went above and beyond to make sure that my 83 year old grandmother was taken care of. Thank you Cartier and your entire staff for reminding me that there are still good people on Earth ;) YOU GUYS ARE AMAZEBALLS !!!!

• N

  Nikki Medina
  2

  Not sure why they are closed on weekends. very inconvenient. They open while im at work and close vy the time I get off and pick my child up.

  Response from the owner

  Hey Nikki, we're sorry to hear our hours don't work well for you. Please know you are able to do much of your banking from your mobile device and at our ATMs. If there is ever anything we can do, just let us know. ^ JJ

• B

  Brad
  1

  Very poor customer service. I would never use this bank in this area

  Response from the owner

  Hi Brad, This certainly isn't the type of review we like to see. If you would care to provide more details on what happened, send an email to [email protected]. Please include your full name and contact info, so we can give you a call. ^LH

• N

  Na na Clemons
  1

  Just a all around BAD experience. Gives out incorrect information.

  Response from the owner

  Good Morning: This is not the type of review we like to see. I would like to obtain some additional information on what happened. If you would please send an email to [email protected] including some details along with your contact info, I'll be in touch. ^LH