KeyBank Glocker Way, Pottstown

KeyBank Reviews

• J

  Joseph Thomas
  1

  If you want unprofessionalism beyond belief put your money in Key bank. Took one week for me to realize I would’ve leave a dollar in this POS bank. Closed account two months ago and there saying it wasn’t closed and there are late fees. Call customer service and the supervisor is so sarcastic and cocky it’s sickening. He pushes me on hold in the middle of my sentence and never came back. COMPLETELY UNPROFESSIONAL MONEY GRAB!!

  Response from the owner

  Hello Joseph, we want to help turn that experience around for you. Please email us at [email protected] with your full name, zip code & phone number. Reference case #61479. To protect your privacy, refrain from including any account numbers. We'll send your case over to our escalation team & they'll be in touch within 2-3 business days. Thanks so much. ^PR

• J

  Justin Staszewski
  1

  Their ATM ate my card and immediately displayed this screen when I stopped to get cash to complete a Craigslist purchase in the neighborhood. I live over an hour away. I spent 30 minutes on hold with their customer "service" line. They did ZERO to help short of telling me to drive back when the branch was open to fetch my card. Avoid like the plague.

• D

  Dane Martin
  5

  I was a vendor with the ATM company and visited today and the lady at the front when I walked in was extremely helpful and all the tellers were as well! I visit many banks, and it's always nice when the staff is friendly. :)

  Response from the owner

  Thank you, for your North Coventry branch employee experience feedback Dane. Use the red key! ^JL

• A

  Amanda Long
  5

  Awesome people with Top Notch Customer Service!

  Response from the owner

  Hi Amanda- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• M

  Miranda Wagner Bush
  5

  Manager and staff at this branch provide outstanding client service. It's their enthusiastic attitudes and attention to client needs that have fully earned my trust.

  Response from the owner

  Thanks for taking the time to stop by and write this wonderful 5-star review, Miranda. We'll be more than happy to share this with our branch. Have a wonderful evening! ^CS

• M

  Mindy Griffith
  1

  😡 This bank is a joke! I've been banking with this bank for over a year now and EVERY time I go to the Coventry location it's ALWAYS a problem. I wish they would have closed Coventry! I will call and complain once AGAIN!!!! 😡