KeyBank Walden Ave, Cheektowaga

KeyBank Reviews

• J

  Jamie Halstead
  1

  I have a checking account I have a savings account I was opening the account for my son that's 14 years old went there with my husband that has a check and a savings and secured account and then takes me a month to get my card which of course my husband got his in 3 days and then I am only able to get there on Saturdays that's why I go to key Bank on Walden and then they want to call me and ask me how everything is tell me after sitting there for over an hour that they forgot to sign something I have to come in aspp to sign something like I am sick not feeling good I can't get there two Saturday anyway why would I want to come in if I'm not feeling good.. been a loyal customer for God knows how many years.

  Response from the owner

  Hi Jamie - We appreciate your feedback and will pass this along to our branch experience team. If there are any additional details you'd like to share, or if you need help with anything else, please email us at [email protected] and include case #72785 in the subject line. ^SH

• M

  Mike McGill
  1

  0 stars if I could, closed my account because of bad advice from two tellers. After speaking with the branch manager he said "well I guess we can use this as a teaching moment" Absolutely garbage customer service

  Response from the owner

  Hello Mike, we are sorry to hear about your experience. Please let us know if you require any assistance. We would be happy to look into what happened for you. Thank you.^CH

• R

  Ricky Anthony
  1

  Always closing early. Won't let you in 15 mins before they close. Very rude at this location. Can't use covid19 as an excuse for pure business practice.

  Response from the owner

  Hello Ricky, Although this isn't the type of post we like to see, thanks for taking the time to provide your feedback. I will forward this to the appropriate area for review. Thanks and have a great weekend! ^LH

• S

  Shelly Frisch
  5

  Can't ask for more friendlier staff and they are always very quick with my banking GOOD JOB EVERYONE!!!!

  Response from the owner

  Hello Shelly, thank you so much for the 5-star rating and review. We'd be happy to pass along the kudos to the proper area. Hope you have a great day. ^PR

• 4

  404n0tf0und
  1

  Now I remember why I left key for M&T. Over 25 minutes in the drive thru to exchange three $20 bills. Then you ask for ID and take another 15+ minutes now. Absolutely ridiculous. I'd rate a 0 if it was possible.

• J

  Jennifer Gibson
  1

  If I could give them 0 stars I would. Dealing with a bank issue over a month. Had an account closed and they refuse to send me my money. Thanks for the poor customer service and basically stealing my money with 0 effort to work with me on my situation. 👌

  Response from the owner

  Hi Jennifer, we'd be happy to look into this issue for you and see what's going on with your funds. Send us an email to [email protected] with more information including your name, phone number and case # 29534. Thanks! ^ JJ

• S

  S.k. Williams
  5

  The new manager Chris is very helpful, polite, inviting and knowledgeable. Great addition.

• M

  Mary Tomani
  5

  Excellent coffee and the mints are to die for! Although I would appreciate some more menu options.

• J

  Jacob Benware
  1

  Bad customer service at this location

  Response from the owner

  Hello Jacob, sorry to see you feel this way. What happened? Please email additional information to us at [email protected] case36837 reference, including your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  MAHMOOD KASSEM
  5

  The best bank to deal with