KeyBank Main St, Danielson

KeyBank Reviews

• T

  Trevor Watson
  1

  If 0 stars was an option then my review would most definitely be a 0. This branch is horrible. First off they Hold your checks for 7 buisness days while saying 5 so i had to wait over a week for a 50 dollar check multiple times. Then they wouldn't even cover a 3 dollar charge when I have overdraft coverage and protection but let google play store overdraw my account 3 dollars twice in a week and kept charging me fees for the two 3 dollar charges and gave me no notice so i log in and now they say I owe 300 so its safe to say my credit is gonna be ruined but they are not getting a dime from me and I will be taking my business elsewhere.

  Response from the owner

  Hello Trevor, we appreciate your feedback. Please send us an email at [email protected] with your full name and contact number. We'd be happy to review your account with you to see if you're eligible for a fee waiver. Refrain from including any account numbers. Thank you. ^PR

• L

  Lexxy Tinker
  2

  Dispute system is a joke. Check deposit at atm on 8/27, was only given 9$ of my almost 300$. Filed a dispute, now, 9/9, still not reconciled, still missing my almost 300$. Was told 2-10 days. Now I'm being told [[full 10 Business days]]. Credit to my account can take 3-10 business days to be approved unless my dispute clears first. Customer of 6 years, no issues this whole time, until now. Handled ridiculously. Still waiting for my money.

  Response from the owner

  Hello Lexxy, we are sorry to hear about your experience. When you file a dispute with us it can take 10 business days to research. We are committed to investigating each case as fast as possible, but this is not an immediate process. Each case has to be carefully looked into. Should a dispute take longer than 10 business days to research, then you would get provisional credit on the 10th day. Hope this helps. Thank you.^CH

• G

  Gregory Waterbury
  1

  This is definetly one of the worst banks the putnam branch was super friendly and never had an issues I had a dispute a while back and the lady on the phone was giving me a lecture basically making sound like I wouldn't get my money back like the money would be coming out of their pockets but if it had happend to them it be a whole different story and on top of that I'm always being charged alot of maintenence fees and I'm always owing the bank it's ridiculous

  Response from the owner

  Hi Gregory - We understand fees are frustrating. We would be happy to review your account and discuss ways to avoid maintenance fees on your account. If you'd like to email us, we can give you a call. Please send your full name, zip code, and phone number to [email protected] and include case #69145 in the subject line. Please do not include any account numbers. Alternatively, you can call us at 1-800-539-2968 or send us a message via online banking. ^SH

• L

  Laura Morris
  1

  I tried to close a safety deposit box and the tellers took my key and told me I was all set. I no longer have a safety deposit box here. They called me to tell me that I needed to come back and sign paperwork that the teller forgot to give me. I asked if it could be emailed to be due to their error but they declined. I did not have time to go back and I was just sent a bill for $35 for a safety deposit box that I no longer have and that an employee failed to do their responsibility while closing. I left this bank 2 years ago due to bad customer service and even after I am no longer a customer here they still find ways to give me bad customer service.

  Response from the owner

  Hi Laura: I'm sorry to hear you left us and that you had this experience. Thank you for taking the time to provide your feedback, we do appreciate it and I have forwarded this information to our Branch Experience Team for their review. Did you get the issue settled? If you still need some assistance, please send an email to [email protected] including your phone number and I'll give you a call. ^LH

• E

  Ebiasaf De Anda
  1

  Lieing bank doesn’t like it when u take your money out. When waiting for my money from vault they tried claiming my social was not in file to stop me. When I confronted them about the lie they changed their motives. Be careful with the danielson branch very shady.

• E

  East hd
  1

  There should be a no star option with how bad this branch is, their Employees can't even Identify a real license, It has a seal on it like are you serious, no money till monday now because of how Incompetent these people are 0/10 P.S the Putnam branch is way better.

  Response from the owner

  I'm sorry to hear about what happened with your deposit at this branch. Can you send us a message to [email protected] with more information about what happened? ^ JJ

• F

  Fatty DoinKs
  1

  Don't go through the drive through unless you have an hour to kill, people who work here are insanely slow

  Response from the owner

  Hi There- Thank you for the feedback. We would like to learn more about your experience. Please send us an email at [email protected] with additional information. Please reference Case #70200 in your subject line. Thanks ^KC

• A

  Ashley Fulton
  1

  So rude. If it was easier to switch business accounts to another bank we would do it. This branch is the worst out of any of the branches we go to.

• T

  Tito Pacheco
  1

  Charges for using my card at another bank while they transitioned from First Niagara Bank. I withdrew all my money due to their deceitful ways

  Response from the owner

  Hello Tito: Is there anything that I can help you with today? If there is, please send an email to [email protected] including some additional details along with your phone number and I'll give you a call. ^KeyBank Customer Care