KeyBank Park St, Hartford

KeyBank Reviews

• L

  L. “Mousie” Rivera
  5

  Went in to open up my business banking account with Key today. I am a new small business owner who is very much in the developmental stages of my business just trying to figure things out.(I know my fellow entrepreneurs can relate!) However, I thought I was prepared, but I didn't have certain items (such as having my EIN setup), along with some other things I overlooked in order to open up a account. I could have easily been told to come back when I had everything in place. But they went over and beyond, went online and helped me set it up then and there. Besides that, overall they were very welcoming, attentive and patient with me. I didn't feel rushed or misinformed. Just as much as I appreciated their services. I also felt just as appreciated and respected as a client! I feel confident and content choosing Key for maintaining the financial aspect of my business. Thank you!!

  Response from the owner

  Hello, thank you very much for the 5-star review and rating! We greatly appreciate your feedback and will be passing this kudos along. Hope you have a great day! ^PR

• A

  Amber H
  1

  Alot of discrimination especially at this branch to African Americans....Alottttt.....am thinking about taking my money out, close account and go banking elsewhere.

  Response from the owner

  Hi Amber - We would like to gather more details around your experience. We take these concerns very seriously and want to escalate this for you. Please email us at [email protected] with your full name, phone number, zip code, and reference case number 70175 in the subject line. Someone from our escalations team will be in contact within 2-3 business days. Thank You. ^DD

• V

  Valentina Love
  1

  The manager is dismissive and rude. Can not answer simple questions. I would take my business elsewhere. Manager need to have better customer service. Run from this place.

  Response from the owner

  Hi Krystal, I'm sorry you had this type of experience with our branch and I do apologize. Thanks for sharing this info, I will forward it to our branch experience team for review. Have a great weekend!!! ^LH

• S

  Sham Sarran
  1

  I went to drive thru to deposit a check. I got there at 2:40pm. There was three teller inside busy chit chatting with one another with no one at the counter. I ring the call bottom twice before someone came to the drive thru window. Finally at 2:50pm one of the tell come to the window and said can I help you!!! With attitude. How professional is that ? She didn’t even say sorry to keep you waiting or how are you doing. It takes 10mins to get help on drive!!! I will never go to this location again.

  Response from the owner

  Hi Sham - That is definitely not the type of service we strive for here at Key. We appreciate your feedback and will be sure to forward this to our branch experience team. Please feel free to reach out to us if there is anything we can do to help you. Thank you. ^JF

• J

  Janie Nguyen
  1

  Horrible banking experience!!!! All other locations and banks that I went to had better service. Manager didn’t help me to solve the problems. I was told to leave the number but she never called back.

  Response from the owner

  Hi Janie - I'm truly sorry to hear about the service you received at this branch and we would be happy to help with anything you need. Send us a message to [email protected] with more information. ^ JK

• H

  Hector Rivera
  5

  Very friendly and Safe service. I enjoy going there to do my banking, fast Safe & friendly. Thank you 😊

  Response from the owner

  Hector -Thank you for the rave review! We're glad to help! Have a nice day! ^CS

• X

  Xime Avila
  1

  I went to open an account and I don’t had attention from the advisors. I was waiting for an hour and nothing. terrible service.

  Response from the owner

  Good Morning, I apologize for the service you received at the branch and I will forward this to our Branch Experience Team for their review. You can also open an account right online or call us at 1-800-539-2968 and a specialist will be happy to help you. ^LH

• E

  Ebony Molina
  5

  I so far had excellent service. Know what your going for, know who to talk to so that you can get the quality of service you deserve.

  Response from the owner

  Hello Ebony, we're glad that we succeeded in providing high quality service to you. This is the level of service we strive to deliver to all our clients. Thanks for taking a moment to recognize the Park St. Branch. We will be sure to forward your comments! ^PG

• M

  Milierys Ortiz
  1

  Don’t bother calling the last 30 mins before they close, they don’t answer. Called over 7 times had to contact another branch to get a hold of them.

  Response from the owner

  Hi Brooke, I’m sorry to hear you had this experience, if you would like to share any additional information. Please send your feedback to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• C

  Crystal Clear
  1

  The manager is very rude and she talks to loud for other people in line to hear your information of why you came today.

  Response from the owner

  I apologize for the experience you had at the branch recently and thank you for letting us know. I have forwarded this info to our Branch Experience team for review. Have a great weekend!! ^LH