KeyBank N Pacific Hwy, Woodburn

KeyBank Reviews

• T

  TonkaTroy
  1

  * DO NOT BANK HERE* This is the worst bank!!! I have online banking and didn't want to be billed via paper, they have been charging me $3 a month for over a year, charging me 18 dollars a month to "maintain" my money market account? No notification or alert about it? You would like to think a bank has your best interest in mind, but key bank obviously is a predatory bank, I will be closing all accounts and moving to a real bank that cares about people and families.

  Response from the owner

  Hi Tonka, We appreciate you reaching out to us. We certainly don't want any of our clients to feel the way you do and I'd like to have this escalated for you. If you would send an email to [email protected] including your full name and phone #, we can give you a call. Also, please include case #74181. Thanks! ^LH

• M

  Michael Ferguson
  1

  KeyBank made it impossible to deposit my daughter's settlement check. My daughter was injured and received a settlement. The attorney stole her and many other settlements. I contacted the Oregon Bar and was compensated by their victim fund for the monies my attorney stole. KeyBank wouldn't accept the Oregon State Bars paperwork and insisted on non-existing court paperwork, therefore not accepting her deposit. I've never had a harder time trying to deposit money in my life. Bottom line keep it Simple at KeyBank they're basically human ATM's with no knowledge or understanding of banking.

  Response from the owner

  Good Morning, we are sorry to hear about your experience. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 77189 if you have questions. We can have the appropriate area reach out you within 2 to 3 business days. Thank you.^CH

• M

  Mili Huntington
  1

  I was given very upsetting information this morning about my home loan. The VERY CONCERN I shared with the loan officer reared its ugly head when I telephoned Key Bank about why I did not receive my tax form for my loan. The numerous conversations and what we were told were a waste of time, misinformation, and darn right upsetting! I wish I did not get my home loan from Key Bank.

  Response from the owner

  Hi Mili, Thanks for reaching out to us. I would be happy to have this escalated for you, just send us an email to [email protected] including any additional details along with your full name and phone #. Also, please include case #72066. Thanks! ^LH

• S

  Shannon Schmidt
  1

  I do not care for the manager of this bank. I do not feel she has my best interest in mind. I get MUCH better service/help from the Canby and/or Wilsonville branch. They have helped me with things she would not.

  Response from the owner

  Sorry to hear about your experience, Shannon. Please feel free to email us any details about what happened to [email protected]. Please include your full name and phone number. Thank you! ^CS

• B

  Ben
  1

  Key bank is going down hill. It's a miserable place to visit. They can't protect your money and if something happens to it they are not responsible... A bank that cannot protect your money go figure.

  Response from the owner

  Hi Ben, you certainly sound upset and if you need some assistance, please send an email to [email protected]. Please include your full name, details of the issue and reference case #43749. ^LH

• M

  Mitch Weldon
  1

  Key Bank needs to help this Branch out. No one is trained to do their jobs properly. It's sad that I have to drive further for good assistance and knowledgeable staff.

  Response from the owner

  Hello Mitch, This certainly isn't the type of post we like to see, however thank you for taking the time to provide your feedback, we do appreciate it. I will be forwarding this info to our Branch Experience Team. Have a great week!! ^LH

• J

  Jan Larson
  2

  With the new handicapp law, there is no handicapp space here unless you use a wheelchair & have the special tag. We don't use those spaces because it cost us a $30 ticket as our permit is for regular handicapp parking!

  Response from the owner

  Hi Jan, If there are spots for handicapp people to park, and you have a tag, you can park in those spots. They are not just for people in wheelchairs. ^LH

• M

  Michael Kahrmann
  1

  Poor service. Lazy employees. The manager is never around to talk with and does not return messages. Avoid this branch if you can. EDIT: after getting feed back from my negative review you see the reply below. I have heard nothing and nothing has changed in the last four months.

  Response from the owner

  Hello Michael: This is not the type of service we strive to provide our clients. Thank you for taking the time to provide your feedback, we do appreciate it and I have forwarded this post to our Branch Experience Team for them to review. ^KeyBank Customer Care

• H

  Heppners Farm
  1

  Worst bank ever. They take 20-30 minute's at the window are rude and never do the job right. I bet if we took away their chair they sit on all day they would work harder.

  Response from the owner

  Heppners: That is not the type of customer service we want our clients to experience. I will forward this information to the branch so they can address this. -KeyBank Customer Care

• S

  Sunny Rowe
  2

  You sit and wait and wait and wait for help. Each time someone new, and the info is always skewed. No excuse for careless disregard of its patrons sitting all over the place, waiting for see ANYBODY come out of their glass closets. Worst bank experience as far as customer service.

  Response from the owner

  Hi Sunny, we apologize about the wait times you experience at our KeyBank branch. Servicing our clients efficiently and providing correct information when we do is important to us. Thank you for this feedback. We offer the option to schedule an appointment at Key.com. If there is anything we can do to assist you please email us at [email protected] ^PG