KeyBank Central Way, Kirkland

KeyBank Reviews

• K

  Karolina Herrera
  1

  I came in today in the confidence of getting a checking account here. I pulled out all legal papers to open one I comprehended that arriving in that I wouldn't be able to unlock one due to my expired cards but that is why I brought other documents. As I came in the lady at the front desk was friendly, sure. But the lady who attended to me conveyed such passive-aggressive demeanor and frustration to me while I was just clarifying my circumstance. I don't relish her behavior towards me it occurs as if I was immoral for asking questions and the lady was not having it at all. Whether it was towards me or her personal life being transported in her customer service there are no explanations to providing such frustration over a client inquiring questions. I'm a CEO of a corporation here in Seattle never would I ever employ nor engage with someone like the lady who assisted me with such low-class character. The manager on the other hand was remarkable in rectifying the situation! He should get a raise. To the hiring department, please train people appropriately in customer service. Don't hire people who don't know how to assist people. That's your job. Thanks

  Response from the owner

  Karolina -That is not the type of service we expect to hear. I'll be happy to pass this along to the appropriate upper management for this branch. If you need assistance with anything or like to add more feedback, please write us at [email protected]. Please reference case #61400 in your email. Thank you. ^CS

• B

  Bertram L Mackey
  5

  A great branch of Key Bank.! Vijayalakshmi always provides superb service..!!

  Response from the owner

  Hello Bertram, Thank you so much for taking the time to provide your feedback along with a 5* rating, it is greatly appreciated. I'll be sure to pass this along to our branch partners. Have a great weekend!! ^LH

• A

  Ardy Beyzaei
  5

  I have been banking with this branch since they opened. The service here is over the top and everyone is extremely friendly and knowledgeable! I recently started a process for an HELOC account with Viji and she has been making this very easy and enjoyable. She knows exactly what needs to be done and is always a step ahead to make sure everything runs smoothly! I can’t recommend her and this branch enough as it is always a pleasure to do business here!

  Response from the owner

  Hi Ardy- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• K

  Kate Havnevik
  1

  This Viji lady was supeeeeer rude! I don’t EVER want to be served by her EVER! Please consider really good when you hire representatives in your banks. I’m closing my account because of this horrible experience!

  Response from the owner

  Good Morning Kate, we are sorry to hear about your experience and would like to look into what happened. Please email details (no account numbers) to [email protected] and reference case# 61498. Thank you.^CH

• F

  Farkhondeh Khosraviani
  5

  I recently open my account here & she was great 👍

  Response from the owner

  Hi There- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing day! ^KC

• N

  Nathan Kalet
  5

  Cleveland rocks! I like you bank and I look forward to hearing from you or seeing you in person.

  Response from the owner

  Thanks for the 5 star review, Nathan! If you ever need anything, let us know! ^ JJ

• C

  Chris Anderson
  5

  Nicest staff around. This bank location treats people well!

  Response from the owner

  Hi Chris! Thank you for banking with Key! We appreciate the review and your feedback. We'll be sure to pass it on. ^PG