KeyBank Meridian Ave E, Puyallup

KeyBank Reviews

• C

  Cesar Gomez
  1

  Horrible customer service. My fiance and I were waiting for a banker and after 15min she finishes up and then after 5min See's us and then says "I'll be right with you" then goes and joins another banker almost to just avoid helping us. We ended up just leaving after waiting another 20min. No smiles and felt uncomfortable. From now on we'll be driving to Federal way where we've always been treated great.

  Response from the owner

  Hi Cesar - that certainly is not the type of service we strive for at KeyBank and we apologize for the wait you experienced. I'll be sure to forward this information on. If you need anything, please let us know. ^ JK

• C

  Carsten Grove
  5

  I've used keybank my adult life and I've been so happy and impressed with there service, each time I go into branch they are so welcoming and happy to see me. I recently went into branch for some investment advice and they were more than happy to help me. They put me in the right direction to make my future, with money succeed. I'll use keybank forever I can always count on a no hassle guarantee ending.

• L

  Leafe Q
  1

  A family member dropped in today and wanted to establish her credit for the 1st time by applying for a credit card at the bank she banks with. She waited almost 30 minutes and was asked to come back later or they'll call her because they were too busy. This branched closed at 5pm and its now 7:40pm and she never got a call back as they promised. Not to mention that the representative didn't even give her the application to fill out while she waited or before she departed. Makes you wonder if this bank is right for you! Very unsatisfactory customer service!

• S

  Shawni Galovin
  1

  Of all the predatory banks, this one takes the cake. Customer service is a nightmare and demeaning. Avoid this cartel at all costs! Edit: No I will not. I've called and emailed a banker there and she ignores me. And if I call you will lay your training on me thick. Your bank is predatory, period.

  Response from the owner

  Shawni -We'd like to help with your frustrations. Please email us at [email protected] and provide details of your issue, including your name and phone number. Our escalation team will contact you within 2-3 business days. Please reference case#52206 in your email. Thank you. ^CS

• L

  Lorraine Chapman
  1

  This should be zero stars. I try to do a deposit in drive thru after working overnight. I just stopped my daughter off I have a puppy in the car and they make me come in. They make me open a savings account. They tell me my money has a 5 day hold but wait on the 5th day it's still not available Stefanie says oh it's available at the end of the business day. People run to any other bank. Their corporate office told me the branch put the hold on the account. And Stefanie told me corporate lied to me. Really?

  Response from the owner

  Hello Lorraine, thank you for contacting Key. What you have described is not the type of experience we want our clients to have. We would be happy to look into what happened for you and make sure your questions are answered. Please email your full name, billing ZIP code and phone number to [email protected] Please reference case# 31467. Thank you!^CH

• C

  Cindy zimmerman
  2

  Very frustrating customer service at this branch only. If you can go to the Key Bank by south hill mall. They are great. Very easy to work with and they remember who you are.

  Response from the owner

  Cindy -Thank you for the feedback. I'll pass this along to the proper management. Let us know if you need anything else. ^CS

• G

  Gus T Renegade
  1

  The card readers inside the branch have been broken for days. The tellers don't anticipate them being repaired until the middle of next month. In the mean time, bank employees seem helpless to locate accounts or efficiently process transactions. I wasted multiple trips to the branch attempting to make a deposit. They couldn't even get their act together to take my money.

• L

  Larry Tornquist
  5

  Never had a problem in 10 years. They know me by name. I only bank here

  Response from the owner

  Larry -Thank you for being a dedicated client of 10+ years! We hope to have you with us for many more. Enjoy your weekend! ^CS

• S

  Shane W
  1

  Can not stand THIS key bank. They all pretend to be the branch manager and the actual branch manager, Tina, is completely rude every time I have to go in there. Every other branch I've been in have been great.

• F

  Felipe Hernandez
  5

  I've been going to this location for a year now and they are always friendly and helpful, i have never seen long lines of people waiting, very satisfied.

  Response from the owner

  Thank you for the feedback Felipe. I’m pleased you like your 152nd & Meridian branch experiences. Use the red key. ^JL