HomeStreet Bank and Home Loan Center 44th Ave W, Lynnwood

HomeStreet Bank and Home Loan Center Reviews

• A

  Andy Nguyen
  1

  Becka, very bad and amateur cus rep, tried to make sure the bank charged you fee correctly even if fee was ridiculous and would try to blame customer error. Very shady practice, in my opinion. BE aware!! SWITCH TO BIG BANKS.

• N

  Nat McLaughlin (Natalie)
  1

  ATM always broken and cardless cash never works.

  Response from the owner

  Hello, Thank you for bringing this to our attention, we are sorry to hear about your experience. We are aware that Cardless Cash is not working at certain ATMS and we are working on a solution. Thank you.

• K

  Kip Vaughan
  3

  I have generally had a pleasant time moving from Bank of America over to HomeStreet. My problem isn't with the branch but with using the online services. Every time I try to connect with my financial software (iBank) I get error messages. I contacted someone from HS about this online but there hasn't been a fix yet for a really long time (this has probably been over the course of the last six months to a year.) Having to go to a web browser to download transactions is not an acceptable solution. Everybody wants to download transactions through there financial app. This shouldn't be a complicated thing to do. I spent some time using HS's website through the web browser where I found I was a bit frustrated to discover that you can only download transactions in 45 day increments. Since I use HS mainly as a savings account the only thing I have to download are interest payments every month. I would like to be able to download all the transactions from the last year at once but you can't do that with the way it is currently set up. Neither of these online problems are an issue with Bank of America. On the plus side the iPhone app has improved dramatically which is important as more people do mobile banking. Banking in person has been a good experience for me. They were able to set me up with a deal that had good interest. I am hoping that these online issues get resolved quickly. Online banking is obviously a big deal these day so problems like these need to be ironed out by now.

• E

  Eric Ellison
  1

  I cannot recommend this branch. The manager was rude on several occasions. Where's the customer service?

  Response from the owner

  Hi Eric, this is not the HomeStreet experience we want you to have. Our District Manager will be reaching out to you to further discuss your experience with the branch.

• B

  Brandon Gillin
  5

  Thank you to Susie Thorne for being so attentive and helpful with setting up my business accounts!

• S

  Suzie J. Au
  5

  I enjoy coming to this bank because they are very nice and very professional.

  Response from the owner

  Thank you Suzie!

• m

  maria celina Cambronero
  5

  Great client service! They do value you for being part of their business.