KeyBank E Sherman St, Lebanon

KeyBank Reviews

• s

  steven mccollum
  1

  Had a cpl grand in this savings. This was 10 yrs ago. For know reason the just up and canceled my accounts. Got a check in the mail for said account amount. I argued with them for months as to why. Never got a straight answer. Jokes on them though I have 180k saved at wells....and another 60k in another. But.... I learned a lot from this. 1: Credit unions are better 2: have multiple accounts.

  Response from the owner

  Hello Steven, thank you for your feedback. If you have any questions feel free to send us an email at [email protected] and reference case #74334. ^PR

• T

  T
  1

  Horrible experience with the branch manager Jennifer, screamed and yelled on the phone then hung up on me and couldn’t help me with anything. Someone from the 1-800 number had to help me before she did.

  Response from the owner

  Good Morning T, This certainly isn't the type of review and rating we like to see, however, we do appreciate you taking the time to provide your feedback. I'll be sure to pass this along to our Branch partners. ^LH

• J

  Joann Kazarian
  5

  I've been banking with KeyBank for 6 years now and they have always been courteous and helpful. I would recommend them to others.

  Response from the owner

  Hi Joann, Thanks so much for the 5*rating and review, it is much appreciated. Hope you have a great weekend!! ^LH

• J

  Joseph Lehman
  2

  This will be the fifth month I’ve had this bank. Out of five months, four of those months I had anywhere from $20-$110 come missing out of my account with no explanation. Called customer service and finally after being transferred five different times I gave up and hung up the phone after being on hold for 20 minutes. If you’re new to town and looking for a bank I highly suggest looking elsewhere.

  Response from the owner

  Hello Joseph, thank you for getting in touch. We are sorry to hear about the experience you have had. Please send an email with your full name, billing ZIP code and phone number (not the account number) to [email protected] and reference case# 25004. Happy to call and review the account activity with you. Thanks.^CH

• n

  ns möth
  4

  staff are great and helpful :)

  Response from the owner

  Hello, Thanks so much for the great rating and review. We appreciate you taking the time to provide your feedback. Hope you have a great weekend! ^LH

• K

  Kiley Ha'o
  4

  Pretty great bank! Very friendly and family like environment.

  Response from the owner

  Hi Kiley, Thanks so much for the 4* rating and review, we really appreciate it. Hope you have a great week!! ^LH