KeyBank Vine St, Eastlake

KeyBank Reviews

• J

  Joseph MArich
  5

  OMG!!! I can not express my gratitude in words about Donna G. The branch manager. My account got hacked and I came to the branch literally shaking. Not only did Donna assure me that she could take care of everything, she was able to calm me down by just talking and being a great person. Definitely a huge asset to Key Bank and the city of Eastlake.

  Response from the owner

  Hi Joseph, I'm so happy that Donna was able to help you. Thanks so much for sharing your experience with us, I'll be sure I pass this along to Donna and her superiors. Hope you have a great day!! ^LH

• D

  Donna Halko
  1

  Mobile banking has been down for 4 days this is totally unacceptable. This is a large bank that people depend on being able to do transactions like pay their bills, and see the balance in their account, and look at their checking statements..

  Response from the owner

  Good Morning Donna, Have you tried to log into online banking this morning? You should be able to get into your accounts. If you continue to have issues, please reach out to us again and include a screenshot of the error you're receiving. ^LH

• H

  Hiba Rosace
  3

  The ladies are nice but I've had to go back 3 times in the past six months for transaction errors. 1. My money was deposited in someone else's account 2. I asked for a withdraw from one account and they took it from another. 3. Because of that error I was charged an over draft fee. The bank manager said he would correct the error within the hour and it's taken over 24hrs. I'm switching to Chase if the issue isn't resolved.

• C

  Candice Ebbert
  1

  Manager is terrible. Terrible customer service and relationship building. They refuse to do transactions that I have no problem with doing at other locations. Every time I go here there’s an issue I tell myself never again that I’ll go to another KeyBank but find myself going out of convenience of where it’s located only to be disappointed once again by their coldness and unprofessionalism.

  Response from the owner

  Hello Candice, we're very sorry to hear about the poor experiences you've had at this branch location. We will forward this information on for review. ^ JJ

• W

  Willo Self Stor
  5

  We have been banking with Key for years, this is by far the best location. Everyone that works here is phenomenal, always pleasant and efficient! Great work KeyBank :)

• S

  Sabina Ss
  5

  No issues ! it was a trainee thanks

  Response from the owner

  Hi Sabina! We would be happy to look into this for you. Please send an email to [email protected] with details. Thank you! ^KeyBank Customer Care