KeyBank Shaffer Pkwy, Littleton

KeyBank Reviews

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  Emily Allen
  1

  We deeply regret opening a mortgage with KeyBank. Do not bank with them. We have been waiting more than four months for them to give us back $3,600. They have been extremely difficult to work with and are doing very little to work on returning us the money we are owed. Before our first mortgage payment, we were not told that KeyBank had set up automatic payment. We had already set one up ourselves. As a result, we were accidentally double-charged for our mortgage twice in August. It seems it would be fairly simple and straightforward to return the accidentally double payment. Not with KeyBank. It's November and there is no sign of our money. Our contacts at KeyBank have no sense of urgency in resolving this matter and take days to respond back to us. They claim they have mailed us checks but somehow they keep getting lost in the mail? It's very shady. Whenever we decide to refinance, we will NOT even consider working with KeyBank. In the meantime, I'm hoping by educating others of our terrible experience, they too will avoid KeyBank.

  Response from the owner

  Hi Emily - We're sorry to hear about your experience. We'd be happy to have this looked into. Please email us your full name as it appears on file, zip code, and phone number at [email protected]. Please include case #68527 in the subject line, and refrain from including any account numbers for privacy. A member of our escalations team will be in touch within 2-3 business days. Thank you. ^SH

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  Elly Miller
  1

  Hours are very inconvenient. I had difficulty finding the time to visit the branch so I could close all my accounts. I wanted to my accounts because I tried to refinance my existing mortgage with Key, and I walked away ($500 poorer) after my refinance had not closed after 6 months. (The company I ended up refinancing with was able to complete the process in 4 weeks.) I contacted a Key representative per instructions in the response below, and I eventually was contacted by someone and I did get a refund, yay! I attempted to close out my accounts regardless but was told since my checking account was opened less than 6 months ago, they would charge me a $25 early close-out fee. I was able to close my safe deposit box, however, I received a "past due" statement months after I closed the box. Getting a divorce was faster and easier.

  Response from the owner

  Hi Elly- We would hate to see you go. Was there something specific we can assist you with? We are here to help. Feel free to email us at [email protected] with your full name, zip code, and phone number (please do not include account numbers). Please reference case #61338 in your email. Thanks ^KC

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  John Murphy
  5

  My banking experience with the Ken Caryl Branch of Key Bank has been the best I have ever had. Everyone that I have come into contact with have been there to help, not just do their job, but really have wanted to help. Starting my new business, struggling through the cashflow woes of the first year, has been greatly supported by their willingness to understand and assist as much as they can. Many thanks to Jean, Gerard, Kayla, Jenn and the rest of the crew there!

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  Miles A. Harford
  1

  I’ve been with Key Bank, this branch specifically for 6 years. The branch Manager Jean, doesn’t seem to follow through after any discussions I’ve had with her regarding my account. She doesn’t return phone calls. Nor responds to emails. There’s a complete lack of credibility, as they often don’t have answers, nor are they educated enough to adequately help ALL customers that walk through the door. I’d always get told “let me look into that”, and then I’d never hear from the staff again. I’m closing the 3 accounts I have with Key, all because of the incompetence that has come from Jean Nelson and her branch over the passed several years.

  Response from the owner

  Hello Miles: This is not the type of service that we strive to provide our clients. Is there anything that I can assist you with? If so, please send an email to [email protected] including your contact info and I'll give you a call. I also forwarded this information to our Branch Experience Team for their review. ^LH