KeyBank Pacific Ave, Tacoma

KeyBank Reviews

• P

  Peggy MacNeil-Harper
  1

  I have been a customer since this was puget sound bank. It's always been fine. Recently this branch of key bank has became terrible as far as customer service/relations go. When they mess up,they call it an error, and there is absolutely no follow up to correct an error unless the customer is constantly checking and asking.

  Response from the owner

  Hi Peggy - We'd be happy to help. Can you provide more details on what's going on? Please email us at [email protected] and include your full name, zip code, and phone number, and include case #71169 in the subject line. Thank you. ^SH

• D

  David Welch
  1

  So I tried to open up a new account here. As the staff was rude saying they couldn't do. Went to Vancouver WA and they let me open one like it was nothing. All too find out it's all based on what the computer says not what a staff member says without looking at computer.

  Response from the owner

  Hi David - We're sorry to hear about your experience, and we will forward this on to our Branch Management Team. Feel free to email us at [email protected] if you have any additional concerns and include case# 75154 in the email. Thank You, ^DD

• B

  Boss Dog
  5

  Have been going here for about a year. Tellers are awesome. I actually look forward to going to this bank. I also bank with Bank of America which is also on Pacific but farther down and they, Bank of America could really learn a lot on how to run a bank from this KeyBank branch

• O

  Owen Felty
  2

  ATM ate like $500 cash that I was trying to deposit. Went inside and they told me to call a 1-800 number to file a fraud claim. Took weeks to get my money back. Most of my experiences have been ok here though. Usually 5-10 min wait times to see a teller.

  Response from the owner

  Hi Owen, we are sorry to hear about your experience. When you file a fraud claim with us it should not take longer than 10 business days to resolve. In the rare circumstance that it takes longer than 10 business days, you would get a provisional credit. Please email your full name, billing ZIP code and phone number to [email protected] and reference case# 69174 if you have questions. We would be happy to look into what happened for you. Thank you!^CH

• H

  Hilary Kvale
  1

  Waited in line for 20 min with two cars in front of me and didn’t move so I finally parked and got my 4 children out to go in. There was one person being helped and one in line In the building. The guard said we had to leave and wait outside because they could only have a few people in the building at a time. He then suggested that I leave two of my children (the oldest of which is 7) outside unattended in south Tacoma while I go in. If this was an isolated event I would let it go but they are consistently terribly slow and incompetent except for one teller who is sometimes there and she has a whole wall of awards. They need to hire more people like her and figure out a way to better serve via drive up if they are going to so strictly limit the people in the building.

  Response from the owner

  Good Morning Hilary, I'm sorry you had this experience but thank you for sharing with us, we do appreciate it and I will be forwarding this to our Branch Experience Team. Have a great week!! ^LH

• G

  Galen Marek
  1

  Within the last few months, they've had 3 different security guards, 4 new personal bankers & 6 new bank tellers. Staff should not be constantly changing, makes this bank as a whole look bad. Out of everyone who left, I think Lorie, Mary, Jack (?), Daina & Alyssa (?) will be missed the most (hope i got their names right. They are the most memorable & left a lasting positive first impression. Can't say the same for a couple other people at this location.)

  Response from the owner

  Hi Galen, we apologize for any inconvenience that staffing changes have caused. We appreciate your business and here to help you if you need anything. Thank you for banking with Key. ^PG

• J

  Jasmyn Thome
  1

  Overcharged for using YOUR ATM. And your representative tried to tell me ABOUT MY TRANSACTION HISTORY WHEN I HAD IT PULLED UP AND SHOWING THEM HOW THE DEPOSIT WASNT TO MY SAVINGS OR BILL. Y’all stole 250 from me and Im SWAPPING BANKS. Keybank IS HORRIBLE. DO. NOT. BANK. HIDDEN FEES GLORE.

  Response from the owner

  Hi Jasmyn, If you have any questions about why your account was assessed fees, I'm happy to take a look and help. If you email [email protected] including your full name and phone number, I'll be in touch. Please also reference case #34731 ^LH

• M

  MAZI BURBANK
  1

  Do not use the atm deposit i deposit 700 dollars and it jammed up and took my money I had to file a dispute and they only returned 600 they know their wrong because there is cameras that clearly show what my transactions were unless the wasn't honest when clearing the machine

  Response from the owner

  Mazi -If you have any questions related to a dispute filed. Please give us a call at 1-800-539-2968. Thank you. ^CS

• T

  Toymisha Stephenson
  1

  I week ago lost my debit card. I was at work so I decided to go to the KeyBank closest to my job which was this location. I worked with a blonde haired lady. She said she closed my card and ordered me a new one to pick up at my normal location. I go to pick up my card only to discover that she LIED never closed my card or ordered a new one. Called to see why she didn’t , spoke to someone who said the blonde lady didn’t even work there. Super disappointed and will only go to the Portland location. Do NOT go to KeyBank off off 84th and pacific

  Response from the owner

  Hello Toymisha, I'm really sorry you had this experience with the branch. I will forward this to our Branch Experience Team for them to review. Let us know if you ever have any questions/concerns, we're happy to help!!! ^LH

• E

  Ericka Peters
  1

  Ok I can't even believe this happened. I go in to cash a personal check that was written for me and because I wasn't a member they charged me 8 frikien dollars for a 70 dollar check. It would've cost less at walmart. I'm taking money from your bank where the check is from, theres no reason I should've been charged a dime. This is damn rediculous. This is another bank in the buisness of screwing people over. Don't ever go here.

  Response from the owner

  Hi Ericka: We appreciate your feedback. KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. Checks cashed by those who are not our customers still require the same level of service, hence the fee. We also feel strongly that consumers should have the choice to either cash a check at KeyBank and pay the fee, or choose not to, and go to their own financial institution. That is why the teller informed you of the fee before you completed the transaction. Please be aware that KeyBank policies comply with the Uniform Commercial Code. Please let me know if there is anything further you would like to discuss in regards to this. Thanks! KeyBank Customer Care