KeyBank Dixwell Ave, Hamden

KeyBank Reviews

• T

  Thessola Pearson
  5

  Totally happy with the services I received. Needed a letter notarized for my daughter & Joshua was a great help. Even typed out the letter for me because I had it hand written (no ink in printer). Thank You Joshua & KeyBank for your great hospitality & superb services.

  Response from the owner

  Hello Thessola, thank you so much for the 5-star rating and review. We are pleased to hear about your experience with Joshua at the Dixwell Branch! We hope you have a great day 😀. ^PR

• E

  Eli A.
  1

  I came to this location to get a few papers notarized and the black woman (I think her is Crystal Southernland) who notarizes it refused to notarize my passport and criminal background. She almost did not notarize my university diploma. I went to another KeyBank and had my passport and criminal background notarized with no problem. This woman was an a$$. She appeared to be nice but inside she didn't want to help and do her job.

  Response from the owner

  Good morning, I'm sorry that you had this experience but thank you for providing your feedback. I will forward this to the appropriate area for review. ^LH

• K

  Karlyn Jackson
  1

  As much as I love the people who work at this branch, this bank just really sucks. Hours fluctuate without concern for people’s needs (I.e. closing early on the days preceding holidays without notation of any form), online banking doesn’t work more than half the time, atms often don’t work (and there is no longer a walk-in atm), and the penalties are absolutely ridiculous ($5 for inactivity on a card each month and $35 each overdraft, even when overdrafts are opted out and automatic payments are allowed through anyway). I’ve contemplated leaving many times, but this just broke the camel’s back. I’m sorry to say I can’t recommend this bank to anyone.

  Response from the owner

  Hi Karlyn: This certainly isn't the type of review we like to see and I'm sorry you decided to leave us. I'd be happy to answer any questions you may have regarding the issues you pointed out, just send an email to [email protected] including additional details along with your contact info and I'll be in touch.^LH

• F

  Ferne
  5

  Quick in and out. No line to wait inside the building.

  Response from the owner

  Hi Ferne - Thank you for the 5-star review. Have a wonderful day! ^SH

• D

  Danielle Williams
  5

  I ABSOLUTELY love the staff here...friendly and professional. All staff membersare knowledgeableof all areas and resourcesoffered by Key Bank!!!! This Dixwell Avenue branch is the Best bank ever!!!

• t

  turk121214
  1

  New manager is a …… i think his name is peter. One of these days imma wait for him in the parking lot and put him in his place…

  Response from the owner

  Hello -I'd like to understand more details surrounding your frustrations. To get started, write us at [email protected]. Please include your full name, zip code, and phone number. Our member of our escalation team will contact you within 2-3 business days. Please reference case #66365 in the subject line. We want to help resolve your issue. ^CS

• M

  Melinda Gorley
  1

  This bank ATM machine is always not working and this bank is more of an inconvenience. Will be closing my account within the next few weeks

  Response from the owner

  Melinda, We’re sorry to hear this. I’ll be happy to have the ATM machine serviced. If you have additional issues please don’t hesitate to email us any questions/concerns to us at [email protected]. We don’t want you leave us or be frustrated. Let us know how we can help. -KeyBank Customer Care

• T

  Tom O'Brien
  1

  ? balance in checking account since app not available. Was given 800 # to call for balance inquiry.

  Response from the owner

  Hi Tom, thank you for your feedback. Our app is currently working with no issues. Can you call us at 1-800-539-1539 please if you still need help with the app? Our colleagues will be happy to troubleshoot this with you. You can also go to www.key.com from your mobile browser. Hope this helps. Thank you!^CH

• Y

  Yolanda Rivera
  3

  Some people give great and fast service but on the hand there are people who are quite the opposite and would just like to see equal and great sevice.

  Response from the owner

  Hello Yolanda: Thank you for taking the time to provide your feedback. I will forward this to the Branch Experience Team for Review. Let us know if you have any questions/issues. ^KeyBank Customer Care

• R

  Robbie Santos
  1

  No one ever andwers the phone

  Response from the owner

  Hi Robbie - This is certainly not what we like to hear. If there's anything we can help out with, please send us an email at [email protected] with more details and reference case #62288 in the subject line. We're here to help. ^SH