KeyBank E 3rd Ave, Moses Lake

KeyBank Reviews

• C

  Cody Bricker
  1

  Horrible place to bank. I opened my account in Wenatchee and they where amazing. Helpful and never ran into any issues. Moved here to Moses and it wasn’t even a month into banking here and they messed up my deposit along with many other things. The new manager lady is not patient and rudely shooed me out of her office when I was trying to resolve an issue. I do not recommend this branch to anyone unless you don’t care about losing money here and there

  Response from the owner

  Hi Cody- We would like to look into your concerns further with you. Please send us an email at [email protected] with your full name, zip code, and phone number. Please reference Case #77048 in your subject line. We will forward your concerns to our Branch Management Team and will be in contact with you. Thank you ^KC

• J

  Jeff Lindley
  5

  Despite the bad reviews this bank has been awesome to me. Lots of friendly faces and helping build my credit. The staff always go the extra mile to explain in detail every question you have. Also if people have problems with fees it's probably your fault you didn't set up your accounts correctly.

  Response from the owner

  Hi Jeff - Thank you for the 5-star review! Please reach out to us if you need any assistance. ^DD

• J

  Jeremy Scott
  1

  I had a very uncomfortable experience there. First of all the place already dark and gloomy. The teller he wasn't making you feeling like you're welcome. They're making you feel like you need their service more than they needed you to stay open. I got greater service over at US bank. I ve been with keybank for years and this is the worse service place.

• W

  Whisper flame
  5

  I opened a keybank account when I started my business , over a year ago. I tried every other bank in Moses ,and the tellers treat you terrible. Walking into keybank and being greeted and helped... they make you feel like family. They have helped me to financially plan for my business and huge family. Hats off to the keybank family and business. You guys are great!

  Response from the owner

  Thanks for the 5 star review, Ginger! We're so happy to hear you've had such a great experience with Key! ^ JJ

• H

  Howard Bailey
  1

  This is the worst financial institution I have ever had to deal with. It is 100% fee based Bank that will charge you he's over and over again. Opened a free account and every month they have charged me fees

  Response from the owner

  Hi Howard - I am sorry to hear that. We would be happy to look into this for you. Can you send an email to [email protected] with more information? Thank you. ^JF

• M

  Morgan Rosin
  5

  Personal or business banking, key in Moses has always been great for me. Thanks, awesome job

  Response from the owner

  Hello Morgan, thank you very much for taking the time let us know about your experience. We love helping our clients! Thank you and have a great day.^CH

• J

  Jacob Rearden
  5

  Everyone was nice and friendly. Very helpful and quick getting a loan and setting up a bank account.

  Response from the owner

  We're happy to hear you had a great experience and were provided with the exceptional service you deserve! If you ever need anything, please let us know. Have a great weekend. ^ JK

• G

  Gru
  1

  You are going to charge me $4 to take my own money out just because I don't bank with you?

  Response from the owner

  Hi Julio - KeyBank is glad to render services to our customers – services they pay for through regular checking account service charges. We are just as glad to render these same services to those who are not yet our customers – we simply ask that they “pay as they go” for them. This is why you're charged the $4.00 fee. You are typically able to access your funds at your own bank's ATM, and in cases you don't have access to them I'd recommend asking your bank about alternative options. ^ JJ

• J

  John Rangel
  2

  Should be called "Fee Bank". Enough said.

  Response from the owner

  Hi John - We definitely do not want you to feel that way while banking with us. Can you send us some more information at [email protected]? Thank you. ^JF

• K

  Kristan Zickler
  1

  Go anywhere else Customer Service is terrible.