KeyBank Big Thompson Ave, Estes Park

KeyBank Reviews

• Y

  Yodchanon Nakwongwankul
  5

  I got a problem accessing to my mobile banking account. So I called to this branch from my home country!! She tried to help me to fix the problem with politeness and sincerity. I'm impressive. Thank you KeyBank for your caring although I'm just a student who used to live in Estes Park for a few months. :)

• L

  Linda Wagner
  5

  I've been with Keybank, through thick and thin, ups and downs, for over 20 years. Their current staff is excellent. The tellers are courteous, helpful, knowledgeable. They also both possess a great sense of humor. Melissa, the bank manager, is customer oriented andgets back to you immediately with concerns. I think this is the best I've seen KeyBank run in years. I recently had a minor issue that had nothing to do with my local branch and they went out of their way to make it right. It's a small town bank run by locals that give you that one on one service that is missing from more and more businesses these days.

• M

  Melissa R
  1

  This location doesn't even deserve 1 star. The teller, he was rude to me several times. The place is understaffed. Estes Park is a very busy place and to only have 1, sometimes 2 tellers, is a joke with ALL of the customers the bank gets. Branches in other locations have 4 or more tellers with no where NEAR the traffic EP has. There is always a long line for drive thru and Lobby. I've seen people get mad and leave because it takes so long. And they can't keep employees. I wonder why?? I would gladly go elsewhere but it's the only KeyBank in Estes so do I really have a choice?? Frustrating.

  Response from the owner

  Good Morning: This is not the type of post we like to see. We appreciate you taking the time to provide your feedback and this review has been sent to the Branch Experience Team. If you need any assistance, please send an email to [email protected] and include your contact info and we'll be in touch. KeyBank Customer Care

• l

  lkm709
  1

  Absolutely the worst customer service I have ever experienced in the banking industry. Period. I have stopped by twice in one week, with money in hand, to open an account and each time I am told they are too busy to assist me and it will be "anywhere from 20min to an hour" before I can speak to someone. Ridiculous!! There are other banks literally 100 feet away... If you're not already a customer, I would suggest you go elsewhere. If you are a customer, I am sorry.

  Response from the owner

  Lauren, We're sorry to hear that you had this experience. That is not the way we're expected to treat our clients. I'll be happy to pass this feedback along to the proper management about this. Please consider giving us another chance. We offer many ways to open an account with us including via online at key.com. You can come chat with us at www.key.com/chatwithus or by phone by calling us at 888-539-1234. We'd be happy to help you! -KeyBank Customer Care

• N

  Nicholas Jones
  5

  I give the workers here such credit lindsey and michelle have done a great job to make sure my banking needs were met.

  Response from the owner

  Good morning Nicholas- Thank you for the kind words! We are glad to have as a valued KeyBank client and look forward to having you for many more years to come. Have a great day! ^JF

• E

  Eric C
  1

  All they need is a new teller. Everyone else is awesome. I’ll be moving my banking somewhere else.

  Response from the owner

  Hello Eric: I'd like to find out what happened. If you would please send an email to [email protected] including your phone number and I'll give you a call. ^KeyBank Customer Care

• J

  Jennifer Anderson
  5

  Great customer service, they always remember my name

• J

  Joshua Builds
  1

  I miss my old branch back in indy :(

  Response from the owner

  Hi Joshua, we appreciate your feedback and hope our digital options are meeting your needs. We're always here to help if you have any questions or concerns. Thank you for banking with Key. ^PG

• d

  dustin walls
  5

  Recently opened an account here, very friendly staff, in and out in no time!

• L

  Landry Chamberlain
  5

  I liked the elk that walked by.

  Response from the owner

  Good Morning Landry, Thanks so much for the 5* rating we really appreciate it. Have a great weekend. ^LH