KeyBank 110th St, Everett

KeyBank Reviews

• R

  Rio Hyde
  1

  Ive been banking with KeyBank for almost 3 years I’ve had to replace my card twice & each time I’ve waited more than 15 days to receive my debt card! I order a new debt card aug 17th & still no debt card plus I also order another on card on rush on the 30th it’s now 9/2 which is ridiculous!! & Still No debt card I would think twice before banking with them this is the worst bank ever!!

  Response from the owner

  Hi Rio, This certainly isn't the type of service we strive to provide our clients. If you would send an email to [email protected] and include your full name, zip code, and phone #, I will get in touch and see if I can help figure out what happened. Also, please include case #64816

• K

  Kevin Haug
  4

  The KeyBank staff at the Silver lake branch have almost always been polite, courteous, and prompt. They have never failed to greet me by name and with a smile. When my transactions are complete, they don't simply walk away or yell, "NEXT !" They remain attentive & respectful, always asking (with a smile), if there's anything else that they can assist me with. I don't give 5 star ratings to anyone, so if I give a 4 star rating to someone- they earned it.

  Response from the owner

  Wow! Thank you for the kind words, Kevin. We'll be sure to share your experience with our Everett Silver Lake branch. We're always here to help if you need anything. ^PG

• S

  Shared Orders Sea
  1

  Worst bank I have ever banked with. They have fees out the wazoo that they never mention to you when you open your account. Their technology must be from 2008; mobile deposits take 3 business days to hit your account with no amount available. I would highly recommend ANY other bank.

• D

  Daniel B
  1

  Never once told me about a "regional atm fee" until after it hits my account and puts it negative. Then they charge 37.50 for the overdraft charge. I call to ask what the fee is and the manager lies to my face over and over, first saying he stresses that specific fee, then by saying he tells everyone. Well, had I been told I wouldn't be asking... Update: it is much appreciated when the owner responds saying "I'm sorry you were not aware..." I found, in the packet they gave me, on the last page in probably size 6 font, the fee I'm talking about. Never once was covered. Just a shady process if you can only rely on he said she said... especially when I have to find out on my own about an "early account termination fee" Reccommendation: have a checklist both parties initial that shows which fees were talked about.

  Response from the owner

  Hi Daniel: I'm sorry to hear you weren't aware of the Regional ATM Fee that is assessed when using a non-KeyBank ATM. I am forwarding this info to our Branch Experience Team for their review. Have a great weekend!! ^LH

• R

  Robert Loeder
  1

  Cruddy bank with excessive fees. I deposited nearly 7000.00 and then deposited a 3000.00 Owner's Draw check against that 7k into my personal account at a different bank. They hit me up with a 37.00 fee and explained that $ going out posts first. THEN they process deposits. Pathetic! I threatened to steal their stapler...LOL! I'm moving to a small, local bank.

  Response from the owner

  We're sorry to hear about the issues you had, Robert. If you send us an email to [email protected] we'd be happy to look into what happened. ^ JJ

• M

  Marni Cooper
  1

  Keybank as a whole has so many hidden fees. They don't tell you about their processing times and how they can accumulate untold fees. They robbed me in all their hidden fees. Will tell everyone i know to never bank with them.

  Response from the owner

  Hello Marni: I'd like the opportunity to find out more about what happened. If you would please send an email to KeyBank_help@keybank,com including some additional details along with your contact info and I'll be in touch. ^KeyBank Customer Care

• C

  Courtney Ayers
  1

  Worst bank. Not this one specifically but all of them. All they do is lie and take money from you. Totally b******t. If you're considering keybank, think again and go to Chase or something where they don't come up with random fees to take your money that they obviously do desperately need cause they suck.

  Response from the owner

  Hi Courtney, we certainly don't want you to feel that way about us. Can you send us a message at [email protected] with your phone number and we'd be happy to look into what is going on or discuss your account with you. ^ JK

• G

  Google It Reviews
  5

  The branch Manager she was so nice, Very Helpful, Best Branch Manager Ever Love The Team, Highly recommend 😀

  Response from the owner

  Thank you for taking the time to review us, we really appreciate it! Let us know if you ever need anything. ^ JJ

• E

  Elaine Anderson
  5

  I have dealt with this location in multiple ways over the past few years, and have always been impressed with their professionalism, friendliness, and willingness to help. I would recommend this branch to anyone and would drive out of my way to visit them.

• S

  Sarah S Jozwiak
  1

  Had the worst attitude with me, didn’t rubber band the cash together. They also didn’t wish me to have a good day. Won’t be coming to this location they clearly do not bother with manners.

  Response from the owner

  Hi Sarah- We are sorry to hear about the experience you have had with us. We will be sure to forward this to our branch experience team. Please let us know if there is anything else we can help with. Thank you. ^JF