KeyBank E Smoky Hill Rd, Centennial

KeyBank Reviews

• C

  Christian B
  2

  Service here was less than stellar but not horrible. I came in to resolve a banking issue and at first was told to go back home and do it myself online. With a shocked look on my face, I asked the representative if he was not knowledgeable enough in his banking duties to help me. He must have understood my discontent and proceeded to go through my account to figure out the problem I was having. After about an hour we did manage to alleviate some of my concerns.

  Response from the owner

  Hi Christian - We appreciate your feedback. If there's anything more we can look into, please email us at [email protected] and include case #72964 in the subject line. ^SH

• A

  Anonymous
  1

  This branch is the worst!! I DO NOT RECOMMEND THIS BANK. They are liars and have zero skills. Without our permission added me to my husbands account, when I was trying to open a new account I couldn’t because Yolanda added me to his which shows that I already have an account when I don’t. And when the issue was raised to branch manger Jesus he ponded me off to the Executives, instead of owning up to their mistakes and realize their employer needs training on being honest with the customers. It was an easy fix.I will close our accounts and no longer family and friends will bank here.

  Response from the owner

  Tarza, I’m sorry to hear you had this experience. To have your concerns reviewed. Please email us at [email protected] with your full name, a contact phone number and zip code. Thank you. ^JL

• E

  Emily M
  5

  Amazing bank! Yolanda has amazing customer service and is always happy to help with my issues. My debit card was cracked so she ordered me a new one and when the new ones chip wasn’t working she had a new one sent out right away.

  Response from the owner

  Hi Emily - Thank you for the shout out. We are so glad Yolanda was able to get everything taken care of with your debit cards. Thank you for being a valued Key client. Have a great day! ^JF

• A

  Alex Prescott
  1

  Will be withdrawing all of my money once its available and choosing a different bank because of this branch. Getting evicted because of a random hold on a check, after I've deposited several checks that didn't have any holds on them. Probably close to 20 checks deposited, and now out of nowhere there's a hold on my check for 5 business days. DONT BANK HERE!!!!!!!!!!!!

  Response from the owner

  Hi Alex, Sorry to hear you want to leave us. Hold times do vary depending on the type of check and deposit. Please review our Funds Availability Policy at this link. https://www.key.com/about/meetkey/about-key/disclosures.jsp or stop by your local branch. Thank you. ^LH

• H

  Happiness Naturally
  1

  Worst bank ever!!!!! Bank here for horrible service and there “required process” of holding funds on new accounts makes you feel like you are a criminal. They have to explain it to you then they have to make a big deal about going through the process of holding the money because it requires a managers signature. Also check hours before you bank here. Locations close at 5pm so no after work banking.

  Response from the owner

  Hi, if you would like to share any additional information please send your feedback to us at [email protected] Please include your full name with a contact phone number and zip code. Thank you. ^JL

• K

  Kim Evans
  1

  Bad customer service. Was told by phone to go to branch to resolve my problem and nothing got resolved. Just for them to tell me I can't access my money and send me out the door. DO NOT USE THIS BANK.

  Response from the owner

  Hi Kim, thank you for getting in touch. We are here to help and we would be happy to look into what happened for you. Please send an email with your full name, billing ZIP code and phone number (no account number to protect your privacy) to [email protected] Please reference Case# 22503 and a brief description of the issue. Thank you!^CH

• C

  Curt Schmahl
  2

  Not the friendliest people in the world. And it almost seemed like you were putting them out to get some help.

  Response from the owner

  Curt, I'd like to gather your feedback on how we can improve. If you don't mind sharing please send your feedback to us at [email protected] please include your full name and a phone number if you'd like to get in touch. ^JL

• E

  Evelyn Anderson
  4

  Jesus and Yolanda were very helpful

  Response from the owner

  Hi Evelyn: Thanks so much for taking the time to provide your feedback, we really appreciate it. Have a great week!! ^LH

• N

  Nöelle Skye
  1

  The banker named Garim is very rude.

  Response from the owner

  I'd like to gather your feedback on how we can improve. If you don't mind sharing please send your feedback to us at [email protected]. Please include your full name and a phone number if you'd like to get in touch. ^LH