KeyBank River Rd, North Tonawanda

KeyBank Reviews

• h

  halo love
  1

  My experience was horrible at this branch. My teller Sean was acting higher up, like he was better then me. I tried transferring my h&r block money into my account here and he just said it was declined. I said have a nice day and left. I'll just make my m&t bank my primary bank.

• A

  Aurora Dee
  1

  A new teller deposited my checks on Thursday, she asked 2 people if she was doing it correctly, yet they were too busy to really check. Here I am on Saturday with no money, 1800 can't do anything I have to go into the branch, and yet they are closed. I am fed up with how keybank handles things and I will be closing my account with them. I have had it. This is not the first time this has happened to me.

  Response from the owner

  Hello Aurora, we understand your frustration with not being able to access your funds. This can happen if a hold has been placed. We are glad to look into this, message your full name and phone number to [email protected] if you are interested. ^PG

• m

  michael doktor
  5

  I stop at many Key branches to do my business and personal banking. This is by far the BEST branch. Any time I have question the manager Mark always has time to help me out. Thank You.

  Response from the owner

  Thank you very much for letting us know about your experience. We appreciate you taking the time, and we are always here to help if you need us. Thank you and have a great day!^CH

• R

  Ralph Dailey
  1

  One of the most incredibly frustrating experiences I've had in a long time trying to reach someone. These bozos put a sticker on my house to call them on a number that is no longer. I then called the number on the recording to find a call center overseas somewhere, probably the Philippines from the sounds of it. Those people kept asking me for an account, my name and my phone to which I kept telling them that I don't have any business with Key bank. I asked for a real estate department but they kept giving me different 866 numbers that just kept coming back to someone struggling with English. Finally I got a hold of someone domestic who spoke english and was the preservation company they sent out. They were surprised that Key had not updated their records when I bought the property. Just another GIANT bank trying to fool us into believing they are local and care. PppALease

• P

  P R
  5

  I worked with Christopher Van Hagen today. His passion for banking and ability to help with clarity is what makes this location great. I was beyond satisfied with my service, and all of my questions were answered in a timely, professional manner.

  Response from the owner

  Peter, thank you for the 5 star branch experience feedback! Use the red key. ^JL

• k

  karen burkett
  4

  I love doing my banking here. They know me by name and are very fast, very friendly and professional.

  Response from the owner

  Hi Karen! Thank you for the review. We appreciate your business, and look forward to helping you thrive financially for years to come. Have a great weekend! ^JF

• A

  Andrei Kozak
  1

  I can never seem to have a good experience with key bank, i really wanted to like them but i simply cannot trust them with my money

• L

  Larry Fobbs
  3

  We’ve had an account with them for years and they’ve done such a good job that they are now managing our retirement account.

  Response from the owner

  Hello Larry: I’d love to hear any feedback on how we can improve. If you don’t mind please email [email protected] any suggestions you may have. Feel free to add your full name along with your phone number. Thank you. -KeyBank Customer Care

• D

  Dennis Brock
  4

  I've always been impressed with the service here. This is a really good bank.

• k

  ken kriegbaum
  5

  I always had a good experience with this bank at this location. ✌😀👍

  Response from the owner

  Thanks for the kind words, Ken. We'll be sure to forward it to the team. ^PG