KeyBank Payne Ave, North Tonawanda

KeyBank Reviews

• J

  Joseph Byrd
  1

  Went thru Drive thru.. Waited. 5 Minutes, with no service, pushed buzzer again a lady came to window and took my stuff didnt come back for 5 min.. WHY DONT THEY HAVE A TELLER SOLELY FOR DRIVE THRU???????? RIDICULOUS!!!!!

  Response from the owner

  Hi Joseph - We appreciate your feedback, and we'll forward this on to our Branch Management Team. Feel free to email us at [email protected] if you have any additional concerns and how we can earn your 5-stars. Please include case# 76324 in your email. Thank You, ^DD

• b

  bella mama
  5

  Super helpful bank. The employees treat you very well and make you feel like you're an old friend. They all go out of their way to help answer questions to the best of their ability. You really feel like you've been part of this family bank for years. Customer service is impeccable!

  Response from the owner

  Hi There- Thank you for taking the time to create this review. We will forward this great feedback to our branch colleagues. We are always here to help if you need us. Thanks and have an amazing weekend! ^KC

• M

  Marquise Tomasik
  5

  Special Shoutout to Evelyn! She went above and beyond to help me access my online bank account from overseas! She was prompt with her responses back to me and helped me tremendously! I asked her a lot of questions and requests and she responded with a nice, warm, positive attitude; great customer service. Thank you again Evelyn at the Payne Ave. branch in NT! Hugs from Thailand!

  Response from the owner

  Hello Marquise, thank you for the 5-star rating and review! We are pleased to hear about your positive experience with Evelyn at the Payne Ave branch! Hope you have a great day. ^PR

• A

  Akbar Salaam
  1

  ATM took $305 from me today gave me my card back and said no money was detected 😡😡😡

  Response from the owner

  Hello Akbar, we are sorry to hear about your experience. If you are a Key Bank client then please call the number on the back of your card to file a dispute. If you are not a Key Bank client then you need to contact your financial institution to get the dispute started. Thank you.^CH

• P

  Paul Provino
  5

  Never have a problem the tellers know my name and say hello when I arrive at the bank I have done business with other banks but have never received the friendly service I get at KeyBank been a customer since it was Empire of America!!

  Response from the owner

  Paul -Thanks for the kind words and 5-star review! We're a post away if you need us! ^CS

• A

  Andrei Kozak
  1

  WOULD NOT RECOMMEND Always locks me out of my bank account, has given me multiple problems since day 1, and keeps making me answer "one time" securitt questions everytime i log onto my account using the SAME device, if youre looking for a headache and an unknown bank account balance this is the bank for you

• D

  Darion Bowman
  4

  Friendly smiles and a happy atmosphere keep me coming back to this bank.the mobile site takes a bit to update and the online banking as well but overall it is the people that cared enough to learn my name that make it worthwhile.

• H

  Holly Rosinski
  5

  everyone is always so nice. and being open on Saturday really helps because it's really hard for people to get to the bank before 4 during the week.

• B

  Brian Mcdonagh
  2

  Called to find out how much to cash a key bank check the girl told me 7:50 these are ssd checks from the government on a fixed income the girl was rude and told me to get a bank account. No other bank would charge to cash there check

• C

  Charles Waldorf
  5

  I always experience exceptional customer service when banking at this branch.