KeyBank Milestone Ln, Castle Rock

KeyBank Reviews

• A

  Andrew Miller
  5

  It's unfortunate others have had a negative experience with this branch. I've been with Key Bank and the Castle Rock location since they opened and I've always felt welcomed. I have multiple accounts of differing types with them. Any requests I've made have been handled professionally and efficiently with occasional follow ups to ensure I was happy with their service. I would recommend using Key Bank generally and the Castle Rock team without hesitation.

  Response from the owner

  Hi Andrew - Thank you for taking the time to share your experience with us and the 5-star review! We will be sure to share this with our Branch Management Team as well. Have a great day! ^DD

• T

  Travis Duplantis
  1

  Refused to honor their $400 bonus for setting up a new account - YES I qualified. I was mailed a flyer. I am a new customer & tried to sign up online twice, but was told I had to go in: so I did. I had a $1300 deposit in hand. I was going to set up direct deposit; unfortunately, despite having written the promotion code down and trying twice online first, my daughter had taken the original flyer and colored on and cut it up, so i no longer had it. You can help by honoring the promotion you mailed me; otherwise I’ll just get a new new account at any other bank.

  Response from the owner

  Hi Travis, I'm sorry you had this experience. Did you meet the requirements to receive the $400 promotion? Let me know if there's anything I can help with. ^LH

• D

  Dan Kim
  1

  This is THE WORST bank branch I’ve ever dealt with. They made a mistake when the account was opened and it was ok, since we all make mistake. But mistake after mistake with negligence by bank staff and branch manager show how they treat their customer. Also told me that It has not been a week yet to address it? Well, it has been more than a week since I talk to you and it does not matter if it is more than a week or not. Horrible bank, Horrible service, Horrible employees. You guys are the bankers and need to be on top of the money matter... Come on... worthless bank

  Response from the owner

  Dan-I'd like to gather more details around your issue. Please email us at [email protected] and include your full name and phone number. Thank you. -KeyBank Customer Care

• T

  Todd Jefferson
  4

  Lindsay and Christie are awesome. I’ve had two separate issues come up and they both took time to sit down and talk with me. They helped me understand what was going on with my account. The tellers are always nice and fast. The manger could use some additional training on customer service.

  Response from the owner

  Hi Todd- We are glad to hear Lindsay and Christie were able to help with your issue! We think they're pretty awesome as well. We will be sure to pass along the kind words, and also your feed back about the branch manager to the appropriate parties. Have a great day! ^JF

• S

  Samantha Tammen
  5

  Good luck trying to pin down the branch manger. He’s never in the office and when he is he pushes you off like he’s to good or important to talk with you. Lucky for the customers of the Castle Rock branch Lindsay is one of the employees. She is always there to take care of whatever needs to be done. Key bank- get rid of the sorry manager and hire one that cares about your CUSTOMERS!

  Response from the owner

  Hi Samantha - I am sorry to hear about the experience you have had with the branch manager. We appreciate your feedback, and will make sure to have this escalated to our branch experience team. Please let us know if there is anything else we can help with. Thank you. ^JF

• W

  Wade Ward
  1

  I bank out of the Boulder branch but deposited a check that I picked up from the owner of the company that issued the check to me at this branch as I was not headed back up to Boulder From what I have learned the branch manager took it upon his or herself to put a hold on this check as they believed it was fraudulent. I have never had a bounced check nor have I deposited a bad check in my account before. I have contacted the bank to get this resolved as the customer I am supposed to be doing work for at this very moment is not happy as the bank has now caused me to lose money and are holding up the business of my customer only to be very rudely hung up on twice. I do not recommend this particular Keybank to anyone for anything, and I am going to close my accounts with Keybank after this. Customer service is great at the other branches, but Keybank in general has lost my business and any referral for anything as a result of this ridiculous waste of my time and the time and production lost for the company I am subcontracting for. Response to Keybank 8/9/2019 Thank you for your response. As you stated, with direct deposit funds are transferred almost instantly. Through that response, and in this current day and age of technology, the exact same result can be accomplished with deposited paper checks. I believe banking institutions use this as an excuse to withhold customers money while capitalizing on the held funds, which is extremely unethical in so many ways. The writer of the check informed me that the funds had been withdrawn from their account that very same day. Unfortunately this makes your claim that it takes days to clear a check a blatant lie. No matter what excuses you come up with for withholding funds from your customers might be, treating them like criminals and with contempt and quite frankly being rude as hell is beyond unprofessional and inexcusable. I am quite sure fraud occurs every day, not only by the people that trust banks to be ethical, professional and honest, but by the banking institutions themselves as profit of gross proportions, even through illegal means if the profit outweighs the penalties, seems to be the name of the game in our current state of evolution. I hope you have a better day.

  Response from the owner

  Hello Wade, thank you for getting in touch. We are sorry to hear about your experience. Any paper check may be subject to a hold until we have actually received the funds from the other bank. This is not an instantaneous process and does take a few business days. We apologize for any inconvenience. There is no hold on direct deposits of course as those funds don't have to be collected first. Hope this helps. Thank you and have a great day!^CH

• J

  Jamie Isner
  1

  Walked in on Saturday 01/25/2020 to open a savings account. Was turned away because they were ‘closing soon and didn’t have time because it takes 45 minutes’ to open the account. This is a lack of customer service and poor business practice. We are looking to purchase a home within the next six months and you lost business for both.

  Response from the owner

  Hi Jamie, This certainly isn't the type of service we strive to provide our clients. Thanks for taking the time to share your experience, I will forward this to our Branch Experience Team for their review. ^LH

• B

  Barb FC
  5

  Jennifer is always in a good mood and happy to help answer my questions. She is very knowledgeable about various Key Bank services and always points me in the right direction.

• L

  Lidia Ga
  4

  Castle Rock branch has few bankers to work with!

  Response from the owner

  Hi Lidia, Thanks for taking the time to provide your rating and review, it is greatly appreciated. I'll be sure to pass this along to the branch. Have a great weekend!! ^LH

• S

  Sarah Reagan
  1

  Worst customer service in ANY bank ive ever used. Ridiculously long waits...and most of the time they dont even have enough people working to be able to even retrieve money for the customer. Horrible bank. Horrible service. Horrible employees.

  Response from the owner

  Sarah, We're sorry to hear this. I'll be passing along your feedback to the appropriate management about this. That is not the type of service we strive for at Key. Please feel free to email us any further questions/concerns to us at [email protected]. Thank you! -KeyBank Customer Care