KeyBank Tuscarawas St, Canton

KeyBank Reviews

• J

  Jordan Wright
  1

  KeyBank is the absolute worst bank I have ever attempted to do business with. That being said, this is the WORST branch I've been to. Overall, the tellers and bankers are left completely powerless and unable to refund and of the ridiculously HIGH FEES that Key will charge you- especially if you're too poor to afford it, like me. Try running a business while having a KeyBank account? LITERALLY IMPOSSIBLE! I sure wouldnt be in business much longer had I remained a KeyBank Client- as they consistently do a HORRIBLE job at completing even the simplest tasks. I would explain more but I've already given this disgustingly fraudulent bank way too much of my time. Do yourself a favor and AVOID KEYBANK AT ALL COSTS! Slow, Rude and OUT OF TOUCH!!

  Response from the owner

  Hello Jordan, please send us an email at [email protected] with your full name, zip code, contact number & reference case #74463. We'd like to forward your concerns to our Executive Office. Someone will contact you within 2-3 business days. Thank you. ^PR

• g

  gavspop
  5

  I met a young lady(Melissa Dailey) Whom was the most helpful girl,was very knowledgeable, helped me in several ways,great attitude, and made me glad that I chose Key bank for all my business transactions and more...Thank God for great individuals like her....key bank better keep this young lady around....she made me a Key banker for life.....thank you Mrs. Dailey...

  Response from the owner

  Hi There, Thank you for this great review. We have forwarded your compliment to the Branch Management Team. Please let us know if you have any additional questions. ^DR

• L

  L Malone
  1

  Let me begin by saying the staff have been very nice, this is a policy issue that seriously needs addressed. If you have ever had to deal with the fraud department then you probably will understand what I'm about to say. If you're looking for a bank I would continue to keep looking and maybe choose another institution. I recently sold my car to a very reputable company. I was issued a check that was filled out by the tow company driver who was contracted to pick up my car. I deposited the check at a KeyBank ATM and was able to get $100 out. The next I expected to go to the bank and pull some money out to take care of things. That did not happen. My online banking was restricted and when I called to check my balance off my ATM card, I wasn't able to and was sent to a customer service representative. I was told the fraud department put a 5 business day hold on the check and the only access I have to the account is to go to a branch. The customer service representative stated I had 2 options. I could wait the time or go to the branch the account was originated and the manager could lift the hold. I took proof of the sale and matching numbers on the check and in the email I provided along with the address and phone number for the maker of the check. I was told that he never lifts the holds, so basically it was a waste of my time. On a follow up phone call I was told that no phone calls are made to verify the check and that basically nothing is done and we just wait the time. How is this fraud protection when nothing is done other than to cause the customer a huge inconvenience and punish me for selling my car and depositing the check through the ATM. I don't feel like anyone has done anything to protect my account. Very very disappointed and don't feel I should be treated that way.

  Response from the owner

  Good Morning, Thanks for taking the time to provide your feedback regarding what happened, It sounds like you've had a frustrating experience. If you'd like me to have this escalated for you, please send an email to [email protected] including your full name and phone # so we can give you a call. Also, please reference case #67280. Thanks!! ^LH

• J

  Juanita M
  5

  Tellers always pleasant. Convenient location and parking. Never a problem.

  Response from the owner

  Hi Juanita, Thanks so much for the 5* rating and review, we appreciate it so much. I'll be sure I pass this along to the branch. ^LH

• C

  Chris Beebe
  1

  Horrible customer service from start to finish. They sent a letter with a phone number to call, then said that's not where I was to call. Transferred numerous times, runaround. Tried to get a power of attorney, which they said would take 7-10 days. That was at least a month ago and they are still screwing around with it. Bank anywhere but here.

  Response from the owner

  Chris, do you still need assistance? So I can get additional information regarding your POA concerns, please send us your full name, contact phone number and zip code number in an email to [email protected] we will be in touch. ^KeyBank Customer Care

• M

  Marybeth Dentler
  5

  I was in on Friday and talked to Jamie. She was very helpful and as nice as she could be. In fact if I could pick a friend it would be her. And boy does she ever know her stuff. Thanks Jamie u are awesome!!!!

  Response from the owner

  Hi Marybeth, what could we do to make your experience better? Email the details to [email protected] ^PG

• T

  Thomas Angelo II
  1

  I applied for a loan on a thursday and had to call 3 days in a row to find out the results and never got a word back on my 4th day in

• J

  Joshua Cuenot
  5

  Jaime and her staff are always the best! Thanks and keep up the outstanding performance!

  Response from the owner

  Hi Joshua: Thanks for taking the time to provide such a great review, we really appreciate it and I will forward this to the branch, this will make their day. Let us know if you ever have any questions/concerns, we're here to help!! ^LH

• A

  Abiyah Yisrael
  5

  customer service was awesome!!! would recommend coming to this branch for the best friendly and helpful customer service!

  Response from the owner

  Hello Abiyah: Thanks for the great review, we really appreciate it and I have forwarded it to the branch, I'm sure they'll be very happy. Let us know if you ever have any questions/concerns, we're here to help. ^LH

• a

  ahope6561 !
  1

  Worst branch, slow and rude customer service! Will never come back !

  Response from the owner

  Good Afternoon, thank you for getting in touch. We would be happy to look into your concerns and make sure your questions are answered. Please email your full name, billing ZIP code and phone number to [email protected] if you need assistance and reference case# 32427. We'll call within 1 to 2 business days to get details. Thank you.^CH