KeyBank W Canal Dr, Kennewick

KeyBank Reviews

• S

  Savannah James - Eyle
  5

  My family and I have been going here for a few years now and they have excellent customer service. The employees are always nice to work with. I also have never had a bad experience banking with this business! Thank You Key Bank!

  Response from the owner

  Hello Savannah, thank you for taking the time to provide us with your 5-star rating and review! We are pleased to hear about your excellent experience at the W Canal Dr branch! ^PR

• M

  Maria
  1

  Went in too drop off a deposit at 2PM and was told I had to drive thru and leave it in the after hour deposit drop by what seemed to be the manager? She had a horrible attitude & said it very rudely. I don't understand why my deposit could not have just been taken inside if it was during business hours.

  Response from the owner

  Hi Maria, Even though this isn't the type of experience we want our clients to have, thank you for taking the time to let us know. I will forward this to our branch partners for review. ^LH

• C

  Chanda Hill
  4

  They need to put an ATM at bare minimum back in Richland or better yet West Richland.

  Response from the owner

  Hi Chanda, Thanks for taking the time to provide your feedback, we do appreciate it and I will forward it to the appropriate area for review. Have a great weekend!! ^LH

• N

  Nicole Weilersbacher (Nik)
  2

  Signing up was a ok process but I was told 2 times from the associate at the bank (who signed us up) that my debit card was sent out. I had to call customer service after over 2 weeks to get my card & she agreed to put a rush with no charge, I still have a $25 charge on my account for the rush that was not my fault. She told me it was never even sent out when the branch told me it was. We did a external transfer from my other bank account & immediately called customer service to cancel it & they said they did. I was told since it was before 8pm it would go through the same day & could take 1-3 days. Well Keybank took $750 from my Key account & that reflects on my balance but the $750 credit is not showing in my balance hence overdrawing my account! Called customer service a hour on the phone they were rude & of no help. Called the branch was told today that a manager would call us back. We are still waiting for that call... So Keybank is holding up all of our money & we have nothing! Overdrew our account! We are buying a house right now we can’t have this happening. Today is 3 days just fix your mistakes & give us our money back please. Jessica & Brittany at the branch were finally able to assist me with my issue after 4 days with key holding up all my money. I can’t say thank you enough to Jessica for taking the time & effort to figure out the problem so quickly (when no one else cared to) & fix it. Also They both reached back out to me to tell me it was taken care of. Thanks so much!!!

  Response from the owner

  We're very sorry to hear about this experience, Nicole, and we would be happy to look into it. Feel free to send us message to [email protected] with your name and phone number and we'll be in touch to discuss. ^ JJ

• T

  Tim Brant
  1

  Opened a new account. Been waiting for my new debit card now for over 10 days. Called the branch and my card was never ordered. Don't recommend this bank.

  Response from the owner

  Tim, sorry to hear you are having this experience. If you wish to email us additional feedback, send to us at [email protected] including your full account name with a contact phone number and zip code. Thank you. ^JL

• M

  Michael S
  1

  Poor customer service, checks never go in on time and atms are trash cans do not trust these clowns with your hard earned money 🤡

• C

  Clark Jacobson
  1

  Went to open a checking account could not wanted to reschedule or go to another branch poor customer service

  Response from the owner

  Hi Clark, we'd like to check in on this for you. Could you send your full name and phone number to [email protected] ^PG

• e

  erin zasso ez
  1

  This bank doesn't care about its customers.

  Response from the owner

  Hi Erin- We would like to learn more about what happened. Please send an email to [email protected] with more details. Thank you. ^JF

• D

  David Shelbourn
  5

  Branch Manager, Diana is amazing to work with.

  Response from the owner

  Hi David! We think Diana is pretty awesome too! We strive to provide the best customer service as possible, and are glad to hear Diana is doing a great job. We will pass along the kind words to her. Have a great day! ^JF