Kalsee Credit Union S Westnedge Ave, Portage

Kalsee Credit Union Reviews

• J

  Jordan Himmelein
  1

  Call center supervisor Veronica Baker threatened to close my account and mail me a check after refusing to let me speak to her boss. This all ensued after my wife and I had to call 5 separate times in an hour because they kept locking my debit card when making a mere $90 purchase. I asked to speak to her boss and she said she doesn't have to let me and then said she's closing it and hung up on me. They then called my wife and told her in order to keep the account open, I must be removed from the account. Needless to say, I will be opening an account with ANYONE other than them. Have had issues for years since opening and I am finally at my wits end. If you value your hard earned money, go anywhere other than Kalsee Credit Union.

  Response from the owner

  Hi Jordan, we are sorry to hear you had a poor experience. Our Kalsee team does their best to accommodate to our member’s needs and concerns while following the procedures and guidelines in place to best protect and serve our members. Our member’s security is a priority, and we will take your feedback into consideration. Thank you.

• M

  Mandy Busch
  5

  We have been baking with kalsee for over 5 years now. Our lobby experiences have been pleasing and helpful. Veronica Baker helped solve an issue with my account and made sure it was done in a timely manner. She was so respectful of our feelings and frustrations. Their online site and app are easy to navigate.

  Response from the owner

  Thank you for your feedback, Mandy! It's a joy to serve you.

• e

  eggman007
  2

  Needed a notary. Was told that since we aren’t members of Kalsee but members of Honor CU they won’t assist. Even though they will take money and put it in our Honor account. They are sister CUs. We were the only customer in that day as well. Just got a vibe of: we aren’t here to help you at all, just go away. Love Honor CU. Kalsee not so much.

• b

  bekah longfield
  5

  One of my favorite Kalsee locations! I always have a fabulous time interacting with this team. They have helped me out countless times over the past few years, and I couldn’t be more grateful.

• K

  Kevin Cagney
  1

  As a long time customer I can tell you that it's almost impossible to have modern day financing and be able to use this as your primary institution without issues. They are obsessed with pushing credit cards and car loans on people who can barely afford them, and then have miserable service on almost everything from card replacement to online banking needs. They charged my parents hundreds of dollars in "dormant account fees" and then tried to justify it with some BS about modern banking. They are the furthest thing from modern banking, they are outdated and are out to get your money 1 dirty penny at a time.

• T

  Tobias Leones
  5

  Tyler did a great job when I stopped in to handle some banking matters. This place is what I imagine when thinking of a credit union!

• c

  christopher difrancesco
  1

  Have waited over 4 months for money stolen from my account, a person has been arresting and Kalsee is still refusing to reimburse any money, your bank account is NOT safe at Kalsee

  Response from the owner

  Hi Christopher, we are sorry to hear about your experience. For further help or questions, please call 269-382-7800 and Kalsee team member can assist you.

• C

  Carter Knapp
  5

  This was the Kalsee where I opened my first ever bank account. They will always hold a special place in my heart for all they have done for me.

• J

  Jacen Casanova
  5

  The staff do their best, sometimes they need more people because any business on Westnedge is packed.

• A

  Angelica Lucarelli
  1

  This bank shouldn’t even receive 1 star. We have an auto loan through these people, sadly, and wanted to sign up for Auto Pay with our new bank and they told us we can’t do it online. What bank doesn’t have this as an option online? Apparently you do not want payment on time so you can charge people late fees. Also, we went in to try and set it up in person since online was not an option and the only person who can potentially help us do that is the loan officer…. Turns out he can’t do it either. You all are useless and your service sucks. Do not use these people. They do not go the extra mile to help ya.

  Response from the owner

  Hi Angelica. I'm so sorry for your frustration. We do offer an option for online payments from another financial institution for a small fee, or you can usually push the payment from the bank or credit union your checking account is with via their bill pay system, usually fee free. Would it be helpful if I had someone give you a call? Thanks! All our payment options can be found here: https://www.kalsee.com/borrow/payment-options