Jake Sweeney Mazda Tri-County Northland Blvd, Cincinnati

Jake Sweeney Mazda Tri-County Reviews

• W

  Wendy Hatfield
  5

  In my search for a newer car, I visited no less than 6 dealerships across the Tri-State, and I felt condescending attitudes or apathy. Much worse, I have a physical handicap that many dealers did not try to accommodate. My father finally reached out to GM Joe Cathey at Jake Sweeney, and talked to him on my behalf to pave the way for a solid, positive appointment to test drive and discuss financing on a car. Mr. Cathey was honest, forthright, and very gracious. At the same time, I reached out through Jake Sweeney's extensive internet inventory to pick out a few cars I wanted to see. Sales Representative Keith Jenkins sent me information, answered questions, and was readily accessible. When we came in, both men were on hand to greet us warmly, bring us the cars, explain all attributes, and find me the best possible financing. When I had doubts or qualms, they fixed every issue and stayed patient without being pushy. Keith worked very well with the service department to have the car I picked cleaned up and repaired, and from start to finish the car buying process was painless and comfortable.

  Response from the owner

  Thank you Wendy. We appreciate the 5 stars and the opportunity you gave us to help you with your Mazda purchase. The whole team will work tirelessly to make sure you entire ownership experience is as positive as your wonderful review. Sincerely, Jake Sweeney Mazda.

• A

  Alyssa Kantzabedian
  5

  Best experience my husband and I have EVER had at any dealership before. Super friendly staff, no pressure with upselling....huge bonus was being able to choose which service to authorize via electronic survey. I never thought I'd gush over a dealership, but it was honestly the most seamless shop experience I've had.

  Response from the owner

  Thank you so much for the 5 star review Alyssa! We're SUPER happy to hear that our amazing team did a great job during your visit to Jake Sweeney Mazda Tri-County! We strive for excellence, so thank you for letting us know that we met our goal by exceeding your expectations. We hope you visit us again and welcome to the family!

• J

  Jacqueline Johnson
  5

  Best experience I ever had in purchasing a car. For the sales to the financing. Will definitely tell anyone looking to purchase a vehicle to check out Jake Sweeney Mazda Tri-County. Ms. J

  Response from the owner

  Thank you Jacqueline! Jake Sweeney Mazda in Tri-County appreciates your business.

• A

  Adam Zucker
  5

  **UPDATE (2 Mar 2019) - Alexis from reputation management did reach out to me and was able to make things right with the spare key. I never did end up hearing back from anybody on the sales team (including Kiya who is a sales manager now), but everybody that I did get to speak with (reputation management and service department) were very courteous and professional. I would recommend the dealership to anybody, I would just recommend staying clearing of Kiya. Original: I purchased the used car on 19 Jan. The overall car buying experience was good. Sales folks are tough negotiators, but that us why they are good at it. My only complaint is I was told a second key was available and would be mailed to me with my tags (I live in Dayton) after I finished all of the paperwork and was ready to leave. I got the letter about my tags 2 weeks ago, and figured the key was just taking a little while to wrap up. I called about it two days ago and was told they would look into it and call me back. I never got a call back. I called yesterday and spoke to my care saleslady (Kiya) and she said she had horrible memory and doesn't remember telling me that. Due to that, unless I had something written up in my closing documents there wasn't much she could do, but said she would look into it, see if they spare key is still in the box of all the spare keys and call me back regardless. I still haven't got a call back. It stinks that a $25k purchase experience can all be ruined by somebody giving you their word about a $150 key and then acting like you are lying to them.

  Response from the owner

  Hi Adam, We are in the process of resolving this for you. I hope to change your mind!

• D

  David Woerner
  1

  Purchased my vehicle from them about 3 months ago. Everything went well until after we signed. It was my fault for not knowing but I "declined" the free oil changes. I call to ask about it and was told they would need to call me back, a week later and still no call. I decided to go there after work one day and was then told it would be $200. They wouldn't work with me at all. So now I won't work with them again. They will never see me or my car again.

  Response from the owner

  We at the Jake Sweeney Mazda would like to thank you for the review of our company. It is unfortunate that we could not meet your needs. Your feedback is vital to our dealership. It really does make a difference when we receive feedback online. Our internet department has made management aware of this review. We look to working with you in the future. Thanks again and have a great day.

• C

  CONNIE KARRER
  5

  I am a returning Jake Sweeney Mazda customer. My experience with Jake Sweeney Mazda was once again a very pleasant one. Mike Kranpitz was very helpful through the purchase of my 2012 Mazda 3. The process of buying this car was very relaxed and no "nonsense". I never felt pressured to close the deal. The Mazda I wanted was not in their inventory but they located one and delivered the car on the promised date. I felt that my "car deal", including the trade in value for my 2007 Mazda, was very fair. The Mazda Service Department also provides an excellent experience. Buying a new car should be a pleasant experience. Mike Kranpitz and Jake Sweeney Mazda provided that pleasant experience for me.

  Response from the owner

  Dear Ms. Karrer, We at Jake Sweeney Mazda would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.

• S

  Scott Gafvert
  5

  Had an issue that I brought my car in twice for, immediately after purchasing (certified) from Jake Sweeney Mazda West. Both times they refused to acknowledge the issue. Finally took the car to the Tri-County location for an oil change and mentioned the issue I was having. Took test drive with mechanic and he immediately diagnosed the issue as well as another related one. They fixed under warranty and also replaced my rear brakes under warranty. Awesome service at Tri-County location.

  Response from the owner

  Thank you so much for the 5 star review Scott! We really appreciate the kind words and are happy to hear that our service department did a wonderful job with you and your vehicle. We hope to see you again at Jake Sweeney Mazda Tri-County when the time is right for you!

• R

  Randy Johnson
  5

  Great vehicle purchase experience. Treated very well. Keith Jenkins spent a great deal of time showing us how all equipment and options on n vehicle worked. Very up front and open with prices and trade in value. Highly recommend this dealer.

  Response from the owner

  Hi Randy, Thank you so much for the outstanding review! It means a lot to us that you took the time to let us know how your buying experience was!

• A

  Asa Pranikoff
  5

  I take my RX7 here and have had nothing but A+ experiences. These guys know their cars better than any other shop I've been to, and they're always extremely thorough and considerate. I'll be bringing my car here for as long as it runs.

  Response from the owner

  Hi Asa, thank you for the positive review and 5 star rating! We greatly appreciate your feedback. We are also glad that you've had such great experiences every time you come to Jake Sweeney Mazda! We always staff the best people to care for your car, and treat our valued customers in the best manner. We look forward to seeing you again soon! - Your friends at Jake Sweeney Mazda

• K

  Krishna Das
  5

  Excellent service and friendly staff. They use the genuine Mazda Oil Filter and you simply have to get it once to feel the difference. The specials that run almost throughout the year make it a no brainer to get your car here. Nice staff, does a multi point check every time and explains problems, provides quotes for fixes. Loyal customer for Oil Change service from the past 3 years for my Mazda 626.

  Response from the owner

  Dear Krishna, We at Jake Sweeney Mazda would like to thank you for your business and the positive review of our company. Your feedback is vital to our dealership. It really does make a difference when we receive positive feedback online. We look to working with you in the future. Thanks again and have a great day.