Jaguar Chandler W Orchid Ln, Chandler

Jaguar Chandler Reviews

• G

  Gary Slama
  5

  Best car-buying experience ever! Robert Rayburn was a joy to work with! His technical knowledge seemed boundless. We could have talked all day, which would have involved me listening, mostly. :) And if you really want to test-drive a vehicle, let *him* drive it off the lot! Highly recommended.

  Response from the owner

  Hi Gary, thanks for the five-star review! Robert is one of our best and we are happy to know your experience was positive. Come back and see us again!

• B

  Brook Krieger (A Good Tech, LLC)
  5

  The best service ever! Plamen is the best and straight forward. No games and what a great deal on my Lexus!

  Response from the owner

  Brook, thank you for the five-star review! Congratulations on your Lexus! It was our pleasure to work with you!

• J

  John Locke
  1

  I purchased my BMW M4 mid August 2020, delivered toward the end of August. Delivery delayed due to covid, but rectified by the dealership. Today is now JANUARY 20th, 2021, and I have STILL NOT received my license plates. I have called & emailed Bobby Perich (general manager), Chad Johnson, Brenda Issa. No answer as to when I will receive my property. Initially, I called for an update since I had not heard anything in regards to my plates for the whole month of September. No communication, no reply. Then October 2, 2020, and confirmed on my Ring doorbell, I received an envelope (which included the wrong vehicle) reading I need to send in my car inspection, which I didn’t even know I had to get done, and current insurance, which I of course had. Sent back with the overnight envelope. Thing is, the car addressed in this letter was a different car, a Mercedes GLC. I purchased a BMW M4. I email and call several people to find out what is going on, to see if I was accidentally sent someone else’s paperwork. Just deflection and no answer for several days. I am then emailed, to follow the instructions since the paperwork was actually for me, although wrong vehicle listed. I was out of town at this time. I had my inspection done when I came back home. I overnight the envelope. It is delivered October 14, 2020, and signed. Confirmed with tracking number. Since then, I have had to resend my inspection and insurance several times. No answer as to what exactly is going on, what happened to the original paperwork. I call DPS in November to see if they can see anything pending and if so, how long until receive my plates. DPS alerts me that aside from my state inspection, “nothing else has been started on the seller’s end.” I am livid at this point. I am also at the point where my temporary tag is almost expired (AGAIN), and I have no answers. Is the plan to indefinitely send me temporary tags? Excuses have ranged from needing my paperwork (SEVERAL TIMES) to them sending my paperwork in with my name in THE WRONG ORDER. The order that was plainly read on my driver’s license and other government IDs. Communication on the dealership’s end has been vague, evasive, and borderline dismissive. If it’s taking this long to get regular tags, how long will it take to get temporary tags? I DO NOT have faith in this dealership at this point. I am about to leave for another covid contract, and need transportation with proper, legal tags. This dealerships actions and inactions have led me to see them in a very suspect, deplorable manner. One other issue I called in September, is my loan needing to have the correct car listed. A different car was listed than from what I purchased. UPDATE 3/18/21: I’m just posting this because I keep getting messaged concerning the outcome, or if I ever received my plate. PURCHASED: 8/14/2020 DATE PLATES RECEIVED: 2/04/2021

• D

  Dawn DeSisto
  1

  I own an '02 Jaguar XK8. Last week I had arranged for service, tow, etc. Was told I would be provided a loaner. Hours later was told I wouldn't be b/c of the age of my Jag. Had to cancel. Had everything arranged again today. Then I was informed they wouldn't even look at my Jag b/c it's an '02. Had to cancel today as well. I'm dumbfounded, I've never heard of a dealership that doesn't work on their own cars. This was not a good Jaguer experience.

  Response from the owner

  Dawn, I am concerned to learn about your disappointment with your recent service experience. We pride ourselves on the high-quality standards we maintain, and I would appreciate the opportunity to speak with you about your concerns. Could you please email your preferred contact information to me at [email protected]? Thank you, Bobby Perich General Manager [email protected]

• S

  Samantha Armstrong
  5

  I love the service department at Chandler Jaguar! They are always fun and pleasant! JT always greets with a nice smile and that is worth going every year for my maintenance!

  Response from the owner

  Thank you for the five star review of our Service Department here at Jaguar Chandler, Samantha! We are so glad to hear JT always provides you with the best possible customer service. We look forward to seeing you at your next service visit.

• S

  Susan H
  5

  I was told that I needed new brakes but that didn’t seem possible as they were so new. I kept hearing an odd squeak. Mel Charles and all service staff fabulous! They diagnosed the problem and it was only a loose brake boost connector. No charge!! They saved me from an unnecessary costly brake job. Honest and caring staff. Will drive from Scottsdale to Chandler location for this honest, amazing service. Thank you!!!!

  Response from the owner

  Thank you for the amazing review, Susan. We will be sure to thank Mel and the rest of the service team for giving you professional and excellent service. Let us know if there is anything else we can help you with. We look forward to your next visit.

• S

  Susie Wallace
  5

  Great, great experience at Jaguar Chandler! The service is excellent, the staff is knowledgeable and low key, and we got a great/very fair price for the car we purchased! I will definitely be back!

  Response from the owner

  Thanks for the positive review, and for letting people know about your recent visit with us! It's a team effort here every day, as we strive to provide our customers with the best service possible. Congrats on your new vehicle, and should you ever have any questions, please don't hesitate to ask.

• M

  Michael Schwarzwalder
  5

  I do not like the car buying experience! Until now! The Jaguar Chandler team has the best team I have ever worked with. From the amazingly helpful and friendly hostess to the finance team. Michael, Mik, and Mike where all incredibly professional honest and so easy to work with. I am DEFINITELY buying my next company and personal vehicles with these people. 5 stars! Thank you Jaguar Chandler Team! Gratefully, Michael Schwarzwalder

  Response from the owner

  Thank you for the excellent review, Michael. Congratulations on finding a great deal. We are glad that we could change your mind about the car-buying experience and look forward to working with you in the future. Have an amazing day.

• K

  Kevin Jepsen
  5

  This was hands down the best experience my wife and I have ever had buying a car. First class all the way. Plamen was our salesman and was so knowledgeable on everything Range Rover has to offer. Definitely the way buying a car should be. We lefty happy and excited about getting a new car!!

  Response from the owner

  Kevin, thank you for your positive feedback! It is great to know that you had the best experience with us and that you and your wife chose us as your dealership. We are glad that Plamen was knowledgeable and helpful during your visit and that you left happy and excited about your new car! We hope that you will visit us again soon!

• s

  summer Thompson
  5

  My sales experience was for my Jaguar was significantly better than the previous experience in Scottsdale. Thank you to Michael Young for making the process easy and for great communication. A definite brand recovery experience.

  Response from the owner

  Summer, thank you for the positive review and rating! We are happy to know that your sales experience went well and with the help of Michael who made the process easy. We look forward to any future visits!