Desert Financial Credit Union E Ray Rd, Phoenix

Desert Financial Credit Union Reviews

• D

  D B
  5

  I refinanced my car loan with Desert Financial, my experience with Lesley Vazquez was outstanding! She was very caring, patient and made the process very easy and hassle free!

  Response from the owner

  Thank you for sharing your experience! We are happy to hear that Lesley made your refinance a breeze.

• C

  Clint Watkins
  5

  Erin is Great & Awesome. She has Helped us for 10 years . Always Positive results . It is Great.

  Response from the owner

  Thank you for the 5 star review Clint! We are so glad to hear that Erin has made your experience amazing for so long!

• f

  fordsucks2
  5

  I'm from out of state and I needed a new bank for a new job in Tempe. The first bank I stopped at wanted a copy of my rental lease agreement, birth certificate, social security card, paystub, two picture IDs and then it would take 3 days to complete a background check. I didn't have all this documentation on me so on the way home to get it all, I passed a Desert Financial. I decided to inquire with them as the previous banks policies sounded a bit odd. I went in and they set me up with a checking, savings, debit card, helped with direct deposit. I was in and out in 10 minutes. Polite, courteous and very professional they all were 👍.

  Response from the owner

  We are so glad to hear that you had an amazing experience opening an account with us! Thank you for choosing Desert Financial.

• P

  Paige Paynter
  5

  Leslie V. is the personable and professional banker I have ever worked with. I truly feel I am part of the DFCU family and my needs are always taken care of anticipated by Leslie V. Thank you Leslie!

  Response from the owner

  Lesley is amazing! We will make sure to let her management team know. Thank for you being a member and for your kind words, Paige.

• B

  Bethany
  5

  Best bank/credit union. The staff is accommodating in ways that I've never experienced with any other banking facility. Also: the new employee named Dylan is an exceptional worker and has impeccable customer service skills. Give this man a raise.

  Response from the owner

  Thank you for visiting our branch and for being a member!

• K

  Keith Staser
  5

  I have been with Desert Financial for over 20 years now and have always been impressed by their level of service, helpfulness, and value of products offered. Many of my family members use them as well. I look forward too many great years to come. Thanks Desert Financial!

  Response from the owner

  Keith, thank you for being a life-longing member! We are pleased to hear about your stellar experiences with us.

• J

  Janette Petesch
  5

  DeAnn Zalenski, the manager at the branch, is the utmost professional. She greeted me by name and was a pleasure to work with to solve a problem. It is always pleasant to walk into the Ahwatukee branch as they are friendly from the front desk on. Never a very long wait if you need additional help.

  Response from the owner

  We couldn't be more pleased to hear how great the experience at our branch has been! Thank you for stopping by and for being a member.

• O

  Ozzy
  5

  I was feeling anxious about refinancing my loan on my vehicle, but decided to make an appointment to see my options. From start to finish, Janice at the Ahwatukee location was super helpful, returned my calls promptly and was even available early on Saturday to accommodate my busy work schedule. Felt like the entire process was very transparent and she answered all my questions adequately. I've been banking with another big branch for over 10 years and I might be switching the rest of my accounts over to Desert Financial based on the customer service and availability alone. Thanks again Janice, wish I did this earlier!!

  Response from the owner

  Hi Ozzy! Thanks so much for your review, we are glad that Janice was able to assist you with refinancing your loan. We appreciate you choosing us for your loan needs and look forward to doing more business with you in the future!

• A

  Andrea Lamb
  5

  Alexander is a lovely teller. He got me in and out in a timely fashion all a while having a great convo with me. I didn't feel like I was at the bank. I felt very comfortable.

  Response from the owner

  We are so happy to hear about your experience with Alexander! Thank you for stopping by!

• a

  alba lucero Henao
  3

  The only good in this bank is one employee Nathanial Wietfeldt.. He is a very good service adviser, he is agile and very cordial person. But the worst part in this bank is the person who makes the notarial documents.. I needed to notarized my signature and personal ID from my original country and she was thinking maybe I am going to do suspicious things.. 😡 Go to school and learn Spanish for sure you are going double your income and you are going to have more credits in your job.

  Response from the owner

  Hi Alba, thank you for your feedback. It is good to hear that Nathaniel has been a help to you, though we apologize that you had a poor experience with another representative. We strive for excellent service across all areas of the credit union, so we will keep your feedback in mind as we move forward.