Isidro Alvarez - Mount Diablo Lending Ygnacio Valley Rd, Walnut Creek

Isidro Alvarez - Mount Diablo Lending Reviews

• J

  J Klein
  1

  Classic bait and switch. "IT'S ALL ABOUT THE RATE" Isidro said... quoting you very competitive rates over the phone and on an excel file... Then, after asking multiple times for some "official documentation" of their rates and finally receiving 15 days from closing, BOOM rate goes up almost 2% and I am getting emails asking to sign immediately and overpay for an appraisal to "lock in" my rate. Oh and also, we went over the down-payment multiple times over the phone and they even got this incorrect when they finally gave me a quote. BEWARE of using this company as I have had a horrible experience trying to get reliable quotes/information from Isidro and Ramon.

  Response from the owner

  Mr. Klein, First of all I am truly sorry that is the experience you had with me. As I mentioned to you I was promised a phenomenal program from an account executive from one of our many lenders. I repeatedly mentioned to her about the loan restrictions in the county we were dealing with. She repeatedly said I had access to that program within that county. When she was unable to grant the rate promised, Ramon & I started to look at ways to get you the best rate available. There was never a malicious intent to "bait & switch" you. I work hard to provide the very best and honest solutions for my clients. I wish you nothing but the very best and I hope you enjoy your new home.

• P

  Pep Lopez
  5

  Isidro and his group went above and beyond to make sure we were taken care of. The process was as smooth as possible and Isidro was always upfront and clear with all the details.