InTouch Credit Union-WN Warren Pkwy, Frisco

InTouch Credit Union-WN Reviews

• B

  BigBlueTJ
  5

  A very pleasant experience, I recently moved to the area and they helped me set up the accounts I wanted in no time. I was helped by a miss Sparks and she had the answer to every question I had, even on newer things to her. I recommend this place if you are looking for a small credit union for your banking.

  Response from the owner

  Hello BigBlue TJ, and thank you for your review. Welcome to InTouch Credit Union, we are thrilled you decided to become a member. We are also happy that Ms. Sparks was able to assist you today at our Frisco location. Thank you again, BigBlueTJ, for writing and for your membership!

• R

  Rich M
  5

  Cant say enough good things about ITCU, rebuilding my credit after a divorce and they have truly helped a lot... Dawna went above and beyond with helping me open a checking account. Instead of just telling me things she didnt know, she worked hard to find the correct answers to give me...Honestly, I would have been happy with the service even if it didnt work in my favor because she actually cared. A lot of places dont have good customer service or reps who care, but this one does... She treated me as tho I was depositing a million dollars in the bank, pleasure to do business with... Thanks Dawna!!!

  Response from the owner

  Hello, Rich, and thank you so much for your review. The InTouch staff greatly enjoyed reading about your interaction with Dawna at our Frisco branch. We certainly enjoy hearing when members have a great experience and recommend us to others. We look forward to continue providing you with more five-star services in the future. Thank you again for taking time to write, Rich, and thank you for your membership!

• K

  Keith “K-Man” Morse
  5

  Dawna was super helpful in a last minute transaction in getting a cashiers check for our mortgage closing. She went above and beyond the call of duty in assisting us. Will continue doing business with them.

  Response from the owner

  Hello Keith, and thank you for your review. We are glad to hear Dawna at our Frisco branch was able to assist you with your cashier's check (also congratulations on your mortgage closing- how exciting!). We are glad to have earned your trust and your continued business. Thank you again, Keith, for writing in and for your membership!

• J

  Josh Owusu
  5

  Recently opened a checking account and was helped by Ms. Sparks at the Warren branch. She was very efficient and took time to explain all the various options available to me. I truly appreciate the service I received and will recommend the branch and Itcu to everyone.

  Response from the owner

  Hello Josh, and thank you for your review. We are very happy to hear your experience with Latifia at our Frisco location went so well. We also want to take this time to welcome you to InTouch Credit Union. Thank you again, Josh, for writing and for your membership!

• N

  Nada AbuSarah
  1

  Absolutely horrible service. I never write a bad review but this had to be done. I submitted my application via phone and they told me they would get a hold of me in a couple of days with the financing assistant. No one reached back to me except for an email that said they were trying to get a hold of me. I emailed and called to make sure they have received my response. I called again and they told me the finance guy will contact me because I called, again, nothing. I called the fourth time and they told me my account with them has been closed because they have not heard from me!! Clearly shows they do not care about their customers. Do not bother, you will waste your time and your credit will be affected for no reason.

  Response from the owner

  Hello, Nada, and thank you for your review. We appreciate you bringing this to our attention, as we have notified our leadership of your concerns. Thank you again for your review.

• m

  matthew pierce
  1

  Requiring an appointment for a simple quick shared branch check deposit is extraneous. I understand the extra measures for safety purposes but middle of the day Friday when the parking lot is empty and Im the only car in line and refusing to help me out is extremely frustrating.

  Response from the owner

  Hello Matthew, and thank you for your comment. Credit Unions who choose to participate in the Shared Branch network provide service to other credit union’s members as a courtesy. Each credit union in this voluntary network is primarily responsible to their members rather than the guest members. Please contact your credit union if you need further assistance.

• Y

  Yax Ganzero
  1

  Think Twice if you are applying for Loan in this bank, they may have amazing intrest rate but it will eat you up in long term. My experience with this bank's system and loan departments processing mistake has been horrible. most recently, My Auto Pay has been canceled by them, their reason is because people having COVID situation, so we adjust a 'Skip pay july' and made an honest mistake. sure mistake is fine, but I have to mentally and physicial prepraed and take at least an hour a day, this issue still hasn't been fixed. Loan department needs to back date the payment and try to waive the fee since it's not may mistake. So what about my time, my energy where I could do anything but this? I never asked for help even though I lost my job too. ALL I EXEPECT IS NO MORE DRAMA, LET ME PAY BILL ON TIME WITH AUTO PAY and NO MORE SUPRISES!!!!!!!!!!!! Also They charge you $5 ON EVERY Externel Payment, unless you open up also a saving account with them, these things are small sure, but you find more and more over time, you just stop trusting them.

  Response from the owner

  Hello, Yax, and thank you for your review. Your feedback has been shared with our leadership. Thank you again for writing, and for your membership.

• R

  Robert Szyka
  1

  Ever since they revised their online system, doing necessary things with this Bank it's just been intolerable. The automated system is a joke, they say leave a voice message after hours, when there is no voice message option. Their automated system list's an option that supposedly you can do banking over the phone, when you press that option, the automated system says that option is no longer available. You try to login to your online regardless of how strong you make your password, it forces you to get a verification passcode text to phone. sounds fine except when it doesn't work when you absolutely need it too and you cannot get access to your bank and there's no one to call on a Sunday. I've banked with InTouch for years and I can tell you I will never do anything with them again. Everything about this bank from their overall customer service, to their loan underwriting, to the malfunctioning ATMs, to this automated system that's completely useless, to their broken online banking system. Everything about this bank has become absolutely the worst I have ever experienced. I will never affiliate myself with this bank again.

  Response from the owner

  Hello, Robert, and thank you for your review. We have passed your feedback through to our leadership. If you have any questions, we invite you to reach out to our Member Care team, at (800) 337-3328. Thank you again for your review, and for your membership.

• A

  Adam AX
  1

  I noticed I was receiving a inactivity fee 16 in total. When I called the customer support to see what the fees where about I spoke with a Louis.He said it was for your online bill service I advised I never approved the chargers as I pay my bills through my other bank and directly on the merchants site. He first advised saying he was only able to wave 2 but could go up to 6. I am still being charged 10 fees for something I did not approve or authorize... This is not the first time your bank has done this. I have done tons of business with you I had my Home equity through you glad I have moved that over to another bank. I am tried of the surprise fees and will be closing my account with you.

  Response from the owner

  Mr. Anderson, thanks for your post and feedback. It was forwarded on to management for review. We cannot comment specifically on your situation for compliance reasons but for clarification purposes, the bill pay service must be enrolled in and authorized by the user, it is not automatically enabled as a default app. Please contact us directly if you believe the security of your account has been compromised.

• A

  Amy Riordan
  1

  Literally just encountered the RUDEST person I’ve ever encountered with at this branch! She has zero business being in a job that requires any sort of customer service or interactions with humans! Calling soon to speak with manager to find out her name and will gladly update this review.

  Response from the owner

  Hello Amy, and thank you for bringing this to our attention. We apologize that you most recent visit was less than stellar, and have forwarded your feedback to our leadership team for review. Thank you again, Amy, for writing, and for your membership!