UNIFY Financial Credit Union Preston Rd, Frisco

UNIFY Financial Credit Union Reviews

• B

  Bradford Porter
  1

  Rethink going to this bank I've been with them for 20 years... Moved to Texas and went to deposit a check and the sales associate in Frisco said it would be available now , then I left the bank and he called me and said come back and sign a piece of paper... Then he told me it would be next week.. A week later I called to check and now they're saying 8 weeks...... I don't know about you but when I get a check I can't wait 2 months to get my money..... Don't deal with this bank it is a complete joke they have no idea what they're doing... The banking associates are completely uneducated and just telling you lies.

  Response from the owner

  Hello Bradford, thanks for taking a moment to share your experience and for your 20 years of membership. We apologize about the lack of clear communication to you regarding access to your check deposit—that’s our fault. Your comments have been shared with the senior manager for the branch region and he would appreciate the opportunity to speak with you—we would like to hear in more detail about what happened. If you would, please send us a private message, via Google, with your preferred contact information and we’ll contact you directly. Thank you for being a long-time member.

• J

  Joi litt
  5

  I had an amazing experience here at this bank. I was refinancing my car for a lower interest rate and Dustin went above and to help with process. He worked with my busy schedule and I was able to get approved for a really good interest rate and monthly payments. Everyone there was friendly but Dustin again went above and beyond to provide that great customer service!

• S

  Sonya LB
  1

  Every time I visit this location it’s never a good experience. I think they only treat me this way because of my skin color or they think I’m poor or something. I’m always forced to come into the location every time I try to use the drive through service and the amount was only $700 dollars and today for $360. Ethan explanation was because of the amounts I had to come inside the branch ....I’m always dressed nice and always speak with a smile but still not good enough. I wonder if Ethan or the other lady that works with them are unhappy with their jobs. I bank with Chase and Bank of Texas and never experienced this type of customer service.

• N

  Nitascha Mitchell
  5

  I’m happy to have found this credit union. The Bankers I have encountered are such nice and gentle people. I look forward to doing more business with Unify. Great Location in Frisco!

• C

  Cindy Cohen
  5

  Staff is always polite and a pleasure to work with. Soo happy there is a Unify closer to the FTW/DFW area. 😊😊

• A

  Aaron Hultgren
  1

  You have to go through California to get anything done even a phone call. Also penalize their customers for errors on there online issues.

  Response from the owner

  Hello Aaron, thanks for taking a few moments to share your feedback. Our apologizes for the recent experiences you've had—we’ve clearly fallen short in serving you. We’d like to understand in more detail some of the issues you’ve had. The best way we can do this is to talk directly to you; please send us a message via Google with your full name, best time and phone number to reach you. We’ll put you in touch with a senior leader who can help. Thank you for being a member.

• E

  Elsie “Lady Di” Franklin
  5

  Quite Location, customer service on point! Nice experience!

• R

  RAYJHEEN MCDUFFIE
  1

  I wish I never signed up to be them they never have a solution for nothing