Ian Ho - Mortgage Purchase & Refinance Loan Officer - Infinite Financial LLC Honolulu

Ian Ho - Mortgage Purchase & Refinance Loan Officer - Infinite Financial LLC Reviews

• S

  S G
  5

  We just closed on our home loan with Ian. We had a very complicated loan and Ian handled it very professionally and promptly. He was always very quick to respond and follow up on any questions that we had. He found a creative solution for our loan and was able to get us approved and closed. I would highly recommend Ian for any home loan needs. Thank you Ian!

  Response from the owner

  Thank you S G!! I am happy that you were able to move into such a beautiful home :)

• S

  Stephen Long
  5

  ALOHA...My wife, Rasa, and I own a house in Kona, Hawaii and recently worked with Ian Ho at Infinite Financial to apply for and obtain a first mortgage on that home where our two children live. We were introduced to Ian by a close friend who had successfully financed a number of condo purchase through Ian. Mary also highly recommended Ian. With Ian working remotely from home, the home located in Kona and my wife and I on Kauai, there was a significant amount of documents, appraisal and financial information coordination that was necessary. Every aspect of the loan application and funding process went smoothly and most impressively, Ian was 100% available 24/7...even over the Thanksgiving / Christmas Holidays. We are very unfamiliar with the loan process and Ian was extremely patient in answering our questions and concerns. Ian is most pleasant to work with and it is our pleasure to highly recommend him and his company, Infinite Financial. I would never call another loan broker after working with Ian Ho. Ours was a small co-signing loan for our son and Ian gave us the same professional attention he gives everyone. Sincerely, Steve and Rasa Long

  Response from the owner

  Thank you very much Steve, it was a pleasure working with you and your wife!!

• B

  Bala Clark
  5

  Wow Ian was a rockstar with this loan and we would definitely use him again. He was professional, informative, and a pleasure to work with. If u need a loan I would definitely use him. Thank you Ian for all help and support with everything. I would recommend him to my friends and family for sure!!!!

  Response from the owner

  Thank you very much Bala, you were great to work with too!!

• R

  R. John Savage
  5

  Ian Ho of Infinite Financial was recommended to us by our Realtor as he specializes in different types of Financial options. Our situation was out of the ordinary! Ian was able to help. He is professional, courteous and extremely helpful. He walked us through every step of the way. Solving problems and answering all of my questions about the process. We were financed for our dream home in Kauai. I consider Ian a friend now, he is that kind of person. Thank you for all your hard work on our behalf. John Savage

  Response from the owner

  Thank you John, I'm thankful to have helped you!! Now I have a friend on Kauai!

• I

  I-Ling Hsu
  5

  As foreign buyers in another country, Ian helped us to obtain our mortgage! We were on completely opposite time zones, but Ian was always responsive, had very clear communication, and had a positive attitude. Since we weren’t living in the US, we encountered several difficult road bumps along the way, but Ian worked very diligently to solve these problems creatively and in a timely manner. I would definitely recommend working with Ian for any of your mortgage needs!

  Response from the owner

  Thank you I-ling, it was a pleasure to have helped you and your husband :)

• J

  Jeffrey Goodman
  5

  Six times! Yup! that is how many times I had to re-file due to various incompetence and basic errors the Other banks and Other loan officers made that confused the underwriters to deny me the loan. I thought with an 840 credit score, zero debt, no mortgage, it would be easy-ish and I understood that being self-employed meant that just a little effort was going to be required between loan officer and underwriter… but I guess minimal effort is just to much to ask thus they wasted my time and opportunities as a whole year was wasted with their run around…. And then I met Ian. I so wish I had met Ian a year ago! Not only did Ian get it done. Ian got it done well and in a minimal amount of time. Let's compare: Other loan officers: Pretended to care but when it came to doing ANYTHING that required them to exert the basic of effort it was oblivious I was just a number to them. If I did not babysit them or keep up on them, my file would just be further down the pile and progress would not happen. Often they would forget or not pay attention to critical details. I cannot tell you how many times I felt like I was having to do their job for them. Ian: It is obvious that Ian cares. Every step of the way Ian exuded his passion and desire to always do whatever it takes to make sure things are done right the first time, they are done thoroughly and done professionally well. It is obvious he has a healthy pride for his work and excited to help get you your loan. Other loan officers: Difficult to get ahold of. SO FRUSTRATING!!! Often it would take a week or two before I would get a response after leaving emails and phone messages. And the press# prompts to get to speak to them... Ian: Calls go right to him. Often would answer right when I call or would immediately respond with “Get right back with you soon.” And he would!! I know he is busy, I know he has many other clients and files on his desk but I was always treated like I was his only client and he was there to give me 110% each time, every call, each text, email…. and he always knew every detail of my loan situation. Other loan officers: Often left me wondering if they knew how to do their job or even understood their job. It was more than obvious they did not care. I was just a file on their desk. Ian: By the time I met Ian, I was like the beaten dog in the corner with a bit of a snarl… Ian was patient. Ian took his time. Ian, with grace and ease, calmed my stresses and concerns. He remained supportive to my need to triple check things at times or question his progress due to the past experiences. Ian is confident and competent and left me each time knowing my loan was in great hands. I knew at times I was an impatient pain in th .... . More than once I apologized to Ian. Every time, Ian genuinely assured me that it was not an issue at all and remained understanding and patient the entire way often re-explaining things to me for the umpteenth time until the answers to my questions finally sank in. Not once, not ever, did I feel him frustrated or regret taking on my need for a loan. I can continue… do you need to hear more? I can share more if you are still on the fence that having Ian on your side helping you with your loan will be the smartest thing you can do. If you do need more convincing, reach out to Ian and he will connect us. I will gladly answer all your questions/concerns so you know having Ian do your loan is the best decision to make right now.

  Response from the owner

  Thank you very much for the generous review Jeff!! It was a pleasure working with you :)

• J

  Jennifer Bishop
  5

  Ian has great customer service! He keeps in contact via email, messaging, and calling to make sure the home loan process continues to run smoothly. He handled everything so I wouldn’t be interrupted with my work. I would definitely recommend Ian and his team. Use him if you want to make your home loan happen! Mahalo nui Ian!

  Response from the owner

  Thank you Jennifer!! It was a pleasure working with you :)

• J

  J Olaguera
  5

  My loan process was quick and simple to go through with Ian. Ian was very professional and friendly, I would recommend his service to anyone! Very prompt on communication and feedback. My loan was approved quickly and he was able to work with me on a great financial plan for success. I appreciate your help on purchasing my first home at a great rate. Thank you!

  Response from the owner

  Thank you Josh, it was a pleasure working with you!! I hope you're enjoying your first home :)

• A

  Alvin H.
  5

  My case was a bit different than usual cases and Ian's team was able to help me solve the problems smoothly and professionally. I really appreciate their help! Ian and his team definitely deserves a 5 star!

  Response from the owner

  Thank you Alvin, it was a pleasure working with you :)

• J

  Jeanie Kim
  5

  Ian had excellent communication as he guided me through the mortgage process for my dream home. He always gave me conclusive answers for my questions, and he was flexible in communicating with text or phone whenever I was free. He is patient, trustworthy, insightful, and a great person to work with overall! I highly recommend working with Ian and the rest of the team at Infinite Financial!!

  Response from the owner

  Thank you Jeanie, it was a pleasure working with you :)