Hughes Federal Credit Union S Houghton Rd, Tucson

Hughes Federal Credit Union Reviews

• H

  Hilary Higginbottom
  5

  Although I've only tried Wells fargo and Chase Bank I truly feel I am at home with Hughes Federal Credit Union. I feel that my well-being and my future is a priority and well looked after. I am able to build my credit by paying on my loan that made it possible for me to have my vehicle, I'm able to keep saving money in my savings account and building up some spending money in my checking account. My next step to continue building my credit is getting a secured credit card. Not one of these services are even in any way at all difficult to do. At every location you will find a welcoming and beyond helpful group of tellers among they're staff. Bit spanking on personal bias/home branch preferences, The staff at Hughes on South Houghton especially is beyond helpful, caring, compassionate and understanding. They have a strong group of people with a great work ethic and a true sense of empathy for the common man coming through the door looking to open an account, open a loan, whatever you need.

  Response from the owner

  Thanks for stopping by to let us know how we're doing, Hilary! Nothing makes us happier than to hear we were able to make a positive difference in a member's financial life. Thank you for being a part of the Hughes family!

• A

  Anthony Cruz
  1

  Hughes credit union wanted a car dealer to sign the car over to my name before releasing any sort of money towards the dealer. Never heard of that in all the years of purchasing vehicles! I will be closing my account with them due to there policy on that and not getting professional service. I once thought the bank was a very helpful professional business but not anymore. They will lose me as a customer.

  Response from the owner

  Hi Anthony, We're sorry to hear about this. We do our best to provide our members with the best service and continually look for ways to improve our member experience. As a member-owned financial institution, we value all feedback as it helps us better our processes and tools. Please send us a private message with your contact information so we can turn this experience around.

• K

  Karen T.
  2

  You should only bank with this Credit Union if you love being on hold each and every time you call, sometimes for long periods of time (50 mins). If you use the option for them to call you back, forget about a call back! For weeks now I've been trying to get a credit on my credit card refunded to me. Today no one can even tell me where my money is. Good bye Hughes!

  Response from the owner

  Hello Karen, I’m so sorry to hear that we were unable to answer your call right away. Our call center has been experiencing a high number of callers as of late and our management team has been made aware. You can always send us a private message using our secure messaging center https://www.hughesfcu.org/contact in order to connect with a member of our team. We hope you will allow us an opportunity to turn this experience around. Thank you!

• D

  Donald Adamic
  5

  A great Hughes location. I'm not sure what the issue was before that many people rated this place so bad. But the last three visits have been seamless and quick. The personnel was very helpful and quick to either give me an answer or send me to someone within the bank with the answer. My last two visits were in regards to opening another account and which one to open. They were very helpful and when I made my choice it took no time to open the account. And I walked out confident in the bank choice I made. Side note: the cleanliness of the building and the professionalism (yet still very approachable) of the staff was definitely above standard.

  Response from the owner

  Hello Donald, Thank you for taking the time to leave us a review. We're happy to hear your experience with us has been 5-star worthy. We'll be sure to keep it up!

• D

  Diego Garcia
  1

  Friendly people but very inconvenient bank in so many ways.... maybe closing account it's that bad.

  Response from the owner

  Hi Diego. We’re very sorry to hear that your experience with us didn’t quite match expectations. We do our best to provide outstanding service and while we may have delivered on that aspect, it seems we may have missed the mark elsewhere. We sincerely apologize. We’d love and welcome the opportunity to learn more about your experience so that we may look to resolve any issues. Thank you for taking the time to leave us a review as it helps us improve our member’s experience.

• V

  Vickie OBrien
  1

  I am a tourist. Needed change for the laundry mat as it has no change machine. They wouldn’t sell me any change. I wouldn’t open and account at Hughes if they were the last bank on earth. Way to make friends and possible future customers.

  Response from the owner

  Hello Vickie, we do apologize for the inconvenience. As with any financial institution, our services are very limited for non-members. Although breaking a bill doesn’t seem like a difficult request, it’s much more complicated for banks and credit unions. We appreciate that you stopped by our credit union and would like to extend an invitation to join in order to avoid this issue in the future. Thank you!

• C

  Captain Jack
  1

  UPDATE 6/7/19 Hughes FCU on Houghton is still terrible. I tried to deposit a check, no cash back or any other transaction. It took 20 minutes AT THE TELLER. She could not get the check scanner to work and had to call for help (equipment malfunction?). There were only 2 tellers and the other teller was busy the entire time with another customer, so a line formed. A customer tried to bypass the line by using the ATM, but the ATM malfunctioned and so she waited while another employee tried to fix that issue. Did they install equipment from an auction at this new location? Maybe a 20 minute wait is not a big deal, except nearly every time we use this branch, we encounter problems and low standards. MORE EXPERIENCES (by no means a complete list) ENCOUNTER 1 I needed a FCU signature guarantee stamp so a large sum of money could be sent to Hughes FCU from another financial institution. But sorry, they only had 1 person that could do the stamp and she was busy. I was told to come back later. Fancy looking branch office , terrible service. I came back later, only to find out Hughes FCU wanted a document that they stated the SENDING financial institution needed, not the RECEIVING (i.e. Hughes). Hughes insisted on the document, which would have taken a week to get. I immediately went to my other credit union nearby. They did NOT need the document and all was processed so that funds were transferred to this institution and NOT Hughes. ENCOUNTER 2 We opened two savings accounts for our son. One at Hughes FCU, the other at the nearby credit union. It took under 30 minutes to open the account at the other credit union. Hughes took 2 hours (NO EXAGGERATION). You'd think we were getting a home loan. The employee was SO SLOW that the software application she was using TIMED OUT out and she had to start the entire process over again. Hughes management responded to another reviewer by stating "We hold all our employees to high standards and we always aim to provide our members with outstanding service". PLEASE, LOOK UP THE DEFINITION FOR OUTSTANDING, WASH THE GREASE OFF YOUR HANDS WHEN HOLDING, AND TAKE OFF YOUR BLINDFOLDS WHEN AIMING.

  Response from the owner

  Hello. We’re very sorry to hear about your longer than usual wait time at our Vail location. We always aim to serve our members in a timely manner, so we apologize if this was not the case. Please know that we value our member’s time and we’re always looking for ways to build a better experience. We’d like to learn more. Please feel free to give us a call at 520-794-8341. Thank you for bringing this matter to our attention.

• L

  Lewis Smith
  1

  Made a loan payment on Wednesday the 19th. Member services said it went through on 6/21. Called member services 3 times to confirm it went through and they said yes. Now I get a call from collections saying it wasn't paid. How did it process on 6/21 but now a week later it never did and didn't come out of my bank account. I swear this bank is incompetent. Make people late to collect fees

• T

  Thomas Manges
  2

  No customer service. Had a problem and went into branch. All management was in meeting and message was left to call. No call. I called 4 hours later and only got voice mail. No call back. I called 2 hours later and the operator had to talk to management about my problem. But never talked to a manager myself. They have no customer service and will only fee you to death.. Time to look for a new financial institution to take me my money

  Response from the owner

  Hello Thomas, we are very sorry to hear about this. We value each and every one of our members and appreciate feedback as it helps us improve our products and services. Please accept our sincerest apologies. We would like to find out more about your visit, please reach us via our secure messaging center: https://www.hughesfcu.org/contact and a member of our team will help resolve your questions. Thank you!

• C

  Carrie Jeffery
  1

  Horrible location! I’ve had multiple things messed up at this location. Teller was oblivious and her solution was to send me to another location for Hughes. Thank goodness for the location on Pantano I live in Vail so the location on Houghton would be most convenient if they had competent staff

  Response from the owner

  Hi Carrie. We’re very sorry to hear about your experience at our Houghton branch. We hold all our employees to high standards and we always aim to provide our members with outstanding service, so we apologize if this was not the case. We’d like to learn more about your experience. Please give us a call at 520-794-8341. You can also send us a secure email by visiting HughesFCU.org/ContactUs. Thank you for taking the time to provide us with some feedback.