Horizon Credit Union N Ten Mile Rd, Meridian

Horizon Credit Union Reviews

• K

  Katie Purkey
  5

  Ten Mile has been a great place to work! The rest of the staff and the members have made this experience awesome for me :) 10/10 would recommend!

  Response from the owner

  Hi Katie! We are so thrilled to hear about your experience at our Ten Mile branch. We’re so grateful that you took the time to share your feedback with us. Have a wonderful day!

• S

  Solo
  5

  Horizon Credit Union is a five star credit union! I have banked with bigger banks and never got the kind of service that I have from Horizon Credit Union. I found out about them through getting a car loan and they were so good that I moved my money over to their financial institution. When it came to refinancing my house my lender would not do it unless it was above a certain amount. I did not know if Horizon did home loans but figured I would give it a shot. I didn’t get any run arounds like you do with the big lenders and they have a five star team that is more than happy to work with you. They got me the loan I needed at a great interest rate… They have a customer for life with me! Thank you Horizon Credit Union for helping me set up for my retirement! Claudia, Sheila and Fred… Thank you so much!!

  Response from the owner

  Aw, thanks! ❤️ We're so happy you had such a great experience! Thanks so much for sharing your thoughts with us. We have to agree - the team at our Ten Mile branch is pretty fantastic! 👏

• I

  Idaho Living
  5

  Melanie and Katie are the best for helping their members. Thank you for great member service.

  Response from the owner

  Hello! We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve members like you. Thank you again for your feedback, and we look forward to continuing to provide you with exceptional member service.

• A

  Allen Nihart
  5

  So I know that the lady I'm referring to used to be loan officer. She became a bigger boss and I thought she left me behind. So I'm throwing a special shout out to Bernadette. If it wasn't for her I would have cashed everything out and switch Banks already. This lady has had my back since day one since I met her , has always gave me good advice !!I will stay as long as she is there thank you Bernadette for everything!

  Response from the owner

  Thank you for the awesome review, Allen! We sure do love Bernadette and are glad that you do, too!

• G

  Greg Lyon
  1

  Absolutely a joke. Worst place you can pick to bank with. Unorganized and never answer there phone

  Response from the owner

  Hi Greg, we're sorry to hear that you've had an unpleasant experience that left you feeling this way. We hope that we can have the chance to resolve the service issues you experienced and ensure they don't occur in the future for you or other members. If you could, please send us an email at [email protected] and we will have our branch management team contact you to get additional information. Thanks!

• J

  Jenna Keely
  5

  HCU has been so amazing with all my financial needs. Sara always responds back to me in a timely manner and handles all my questions and sets any anxiety at ease. I have and will continue to use the Ten Mile branch for all my finance needs.

  Response from the owner

  Thank you for taking the time to leave a review Jenna! Your kind words mean a lot. We'll make sure Sara sees this. Thank you for being a Horizon member. We appreciate you!

• V

  Victoria Rose
  5

  Thank you Horizon for helping me through a difficult time. I know where to go for someone who will listen and hear me through hard times.

  Response from the owner

  Hi Victoria, thank you for taking the time to leave us a review! We’re happy to hear that you've had a positive experience with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback, and we look forward to seeing you again!

• C

  Colin Bonner
  1

  ICON Credit union was awesome! I had been with them for years! Horizon credit union took over. They are absolutely without a doubt the worst financial institution I've EVER dealt with. The worst customer service I've EVER experienced with ANY company ever! The wait on the phone for help is FOREVER! I used to be able to talk to a human within just a few minutes at most. Now, the message tells you you're like #40 in line. Unacceptable! Don't put your money here!

  Response from the owner

  Hi Colin, thanks for taking the time to leave a review. We take your feedback seriously. We sincerely apologize for the long wait times and any inconveniences this has caused for you. We're experiencing higher than usual call volume and are actively working to shorten wait times. Were you able to get the help you needed over the phone? If not, please let us know. We are here to help. In addition to our 800 number, we are available to help via email at [email protected] and also in secure chat in online banking. We would love to hear more about your experience so we can make sure to get everything resolved for you. We hope to hear from you soon. Thank you.

• R

  Rob Draper
  2

  Going into the bank they are easy to work with but since I live an hour away from the nearest branch I can’t do that very often. Terrible hours on Saturday doesn’t give you much chance to get in and talk with people. Also impossible to reach anyone on the phone.

  Response from the owner

  Hi Rob, thank you for your feedback. We apologize for any inconvenience you've had visiting the branch or trying to call in over the phone and we will take note of your feedback on the Saturday hours. If you have trouble speaking with someone over the phone, it may be because it's during a busy call-in time as calls fluctuate throughout the day. If you would like us to arrange for a team member to reach out to you directly, please email us at [email protected] to let us know. We also have a secure chat feature within online banking available as well. Depending on your needs, online banking and our mobile app may be able to help you skip a trip or two to the branch. Mobile check deposit, transfers, bill pay and more are available with our 24/7 online services. If you would like more information, we can help with that at [email protected]! Please let us know if we can be of any help. Thank you again for your review.

• H

  Hot Mess Designs
  5

  Five star review for the staff. Always available to help with questions.

  Response from the owner

  Thank you for taking the time to leave us a review! We’re happy to hear that you have had a positive experience with us. Your satisfaction is our priority, and as affirmed by your review, we pride ourselves on our exceptional service. Thank you again for your feedback!