Horizon Credit Union ID, Post Falls

Horizon Credit Union Reviews

• D

  Dean Hanson
  1

  My Aunt has been trying to deal with this credit union for weeks. My Uncle passed away and we had to deal with the Post Falls branch to close his accounts. After an email from James Borders stating he did not have any of the papers my Aunt gave him I thought I would try to help. James Borders was the only person the CU said we could work with. I sent him 3 emails over 3 business days. I called him 5 times and left 2 messages over 3 business days. I called the corporate number today and they said they would contact the branch and someone should contact me by noon. After noon I called corporate again and after a long hold they told me the legal papers I sent were received and James would contact me later today. Now an hour later no call from James Borders or anyone else. It will be interesting to see if anyone from the CU responds to me or this review. They have my information. I have left it with them many times now. Dean Hanson Followup - A manager told James Borders to not respond to me since I was not the beneficiary. She admitted this was not the best course of action. Her intent was to follow laws and procedures to not share confidential information with someone not legally connected as a beneficiary. She recognized I understood these laws very well and that is why I was trying to help my Aunt and the beneficiary. I was simply asking if the legal docs I emailed were received and nobody would respond with a yes or no. Finally I don't understand why the beneficiary was not contacted until after I started "hammering" this credit union's phones and email. It took way too long for them to contact the beneficiary but they did contact her on the day I became persistent with repeated calls and emails. Granted the people I spoke to when I finally got in contact with this branch were polite and accommodating. The beneficiary spoke a person who was very accommodating and easy to work with. I hope this CU recognized the importance of better communication in a timely manner with the beneficiary and others trying to help when this process is needed down the road for another member.

  Response from the owner

  Hi Dean, we're so sorry to hear that you've had an unpleasant experience that left you feeling this way. We hope that we can have the chance to resolve the service issues you experienced and ensure they don't occur in the future for you or other members. We will have a branch representative reach out to you as soon as possible. To get connected directly, please email [email protected]. Thank you!

• J

  Jeff Lynch
  1

  Went in and paid our boat loan off on Monday the 26th. We knew we were close to our payment day and specifically asked if we needed to do anything else. The teller said no I turned off your autopay for you. To put it likely I am Livid they took the payment out of my checking account today Thursday 8/29/2019. In my option there customer service is the worst in the country!

  Response from the owner

  Thanks for leaving your feedback Jeff. We would love to hear more about your experience as we strive to provide the best service possible to our members. We are here to help get this resolved. If you would like to chat further, we can do so at 800.852.5316 or [email protected]. Thanks again for leaving your feedback and we hope to hear from you soon.

• P

  Phillip Montour
  5

  The women remember me and made small talk and weren't stone cold boring. They had a little treat for my kiddos to. I have maybe had one person in line ahead of me. This branch seldom has lines.

• P

  Patricia Owens
  1

  Worst customer service ever!! I'm the only customer and they count thier money and say I'll be right with you?? Seriously have the other 2 ppl doing nothing help or hey finish your opening duties before you open...

• D

  D B
  5

  Great bank friendly services and the ladies are a joy to chat with

• M

  Mary Nelson
  5

  Local credit union with long term helpful employees that actually care.

• E

  Elle Pribyl
  5

  The staff is super helpful & friendly

  Response from the owner

  Thank you for leaving this kind review Elle! We appreciate it. Have a great Saturday!