Horizon Credit Union E 6th St, Weiser

Horizon Credit Union Reviews

• A

  Andrea Gordon
  1

  This bank is not good at all. Who closes a bank at noon on a Tuesday? I am so hoping ICCU comes to town. All our business accounts will be transferred. UPDATE: We no longer have Horizon but they are a sister branch (co-op branch) to ICCU. I deposited 10 checks because the closest ICCU is in Caldwell. The machine did not read the check right and within an hour. I recognized the mistake. I went into the branch thinking they would help. I got a deer in the headlights look from the gal and said to call ICCU. I asked if they could get to the check that was very recently deposited and the answer was no. I did call ICCU. They are currently helping me. This machine made a $280 mistake (difference between deposited and actual amount written) What really irritates me is that a person can see the amount written on the check on the receipt that was printed. Here is a positive...I am thankful the machine kicked out receipt because I would not have been able to figure out where the mistake was. I also thankful to the ICCU reps who have helped me. This will not happen again. My mistake was thinking that depositing the checks at this ATM would save time.

  Response from the owner

  Hi Andrea, thank you for leaving a review. We apologize that our early closure at the end of September 2021 was an inconvenience for you. We closed all our branches early that day so our staff could go out into our communities to give-back and show some love to those affected by the pandemic. We always communicate our holiday and other closures to members at least 2 weeks in advance and we apologize that we failed to get this communication to you. We hope you understand and again we’re sorry for the inconvenience this caused. Thanks!

• M

  Marlows Mugz
  5

  Julia THANK YOU!!! I had the same issue for a few months and in trying to resolve it weeks ago, 3 calls to customer service with no response as promised or being transferred to voicemails Julia got this figured out and the recurring problem I had will not happen. Too bad I had to call in Idaho Branch to fix a Washington account problem.

  Response from the owner

  Hi Marlows! We appreciate your feedback and are so glad that this issue was resolved for you. Please let us know if you need any further assistance. Thanks!

• K

  Kyle Chapman
  1

  Terrible service, tries to add things to your lain charges fees to make payments when they make mistakes. Can never get ahold of any one. Hands down by far the worst credit union I have ever used. icon was great never any trouble now all it is is trouble. Wouldn’t recommend to a any one. Hope they go bankrupt. Typical Washington bank 👎🏻

  Response from the owner

  Hi Kyle, thank you for taking the time to leave a review. We apologize for any inconvenience or extended wait times you have experienced. We are working hard to get all of our new members from our southern Idaho region fully transitioned onto Horizon as smoothly as possible while fielding our usual calls from our existing members in northern Idaho, Montana and Washington. We realize that this process has caused some inconvenience and we apologize for that. We are confident that going forward past this transition, you will find the same service you experienced at Icon along with some new handy tools and features. As we continue to experience high call volume and we are taking steps wherever possible to shorten those wait times. Would you mind contacting us directly at [email protected] to discuss the specific of the fees you mention so we can make sure that any mistakes were resolved fully? Thanks again for sharing your feedback.

• T

  Tom Anderson
  5

  Great new credit union. A slight inconvenience in closing during the switch over. If you could read, your notice would have told you they were going to be closed.

  Response from the owner

  Thank you for your rating and review Tom. We apologize that you experienced an inconvenience over the conversion weekend but are pleased to hear you've had a good experience since then. We appreciate your feedback and membership and look forward to serving you.

• F

  Falendor Mar
  1

  Horrible customer service. Astronomic fees for online loan payment. The only reason I do business with them is because they bought my loan. I will never willingly do business with them again for any reason.

  Response from the owner

  Hi Falendor, thanks for taking the time to leave a review. We appreciate it and we value your feedback as we strive to provide members with the best service possible. The only online payment option that has a fee is our immediate debit card payment option. This option is available because members have given feedback that it is convenient to have an immediate payment option. You can also make your payment without a fee in several other ways including a transfer in online banking. Here is a webpage that describes all the ways to make your loan payment work best for you: https://www.hzcu.org/home/loans-mortgages/makeapayment If we can help you with anything, please email us directly at [email protected]. We're here to help!

• D

  Dixie Winther
  5

  Love the gals in Weiser. Very knowledgeable. I got all the info I needed!!!!!

  Response from the owner

  Hi Dixie! We are so thrilled to hear about your experience at our Weiser branch. We are always happy to help and appreciate you taking the time to leave us a positive review. Thank you!