Hoosier Hills Credit Union N Gospel St, Paoli

Hoosier Hills Credit Union Reviews

• G

  Gina McDonald
  5

  HHCU is an amazing place to bank. No ridiculous fees to transfer money from one account to another, amazing rates, and great loans. The workers are great and easy to work with. Also, great member benefits!

  Response from the owner

  Thank you for your membership, Gina! We are thrilled to hear that you are pleased with your experience with HHCU!

• D

  Dan Holland
  5

  Taylor DeVoy did a great job helping us. She was quick, attentive, and knowledgeable. We couldn’t have asked for anything more as she made the whole process very easy. Thank you Taylor!

  Response from the owner

  Hi, Dan! Thank you for your kind review. We are so glad that Taylor was able to assist you and make the overall process very easy! We're happy to have you as a member of HHCU.

• N

  Nicholas DiBlasi
  5

  Never had a bad experience. The tellers are courteous, always welcome you with a smile. They helped to set up our online banking with a new joint account, changed our home address, and still asked if there was anything else we needed. And, being first time home owner, they made getting a loan very simple.

  Response from the owner

  Thank you for the rating and review, Nicholas! Helping members like you make the most of their opportunities is why we exist as a credit union. Thanks for being a member and congratulations on the new home!

• J

  Jacque S
  5

  Paoli Hoosier Hills Credit Union is the best. The staff are all knowledgeable and friendly. I have always gotten my questions and concerns answered promptly. They care about each member. Thank you Paoli Hoosier Hills for doing what you do.

  Response from the owner

  Thank you for your review, Jacque! Happy to have you as a valued member of HHCU.

• P

  Penny Stiles
  5

  5 stars from us. We use HHCU for business and personal. They have always been professional, friendly and helpful. They have always handled matters in a timely manner. Thank you for being such a great hometown financial institution.

  Response from the owner

  Thank you so much for the kind words, Penny. We appreciate you and are so glad you're a member!

• S

  Shae Chandler
  1

  This place is horrible. I went to the bank to deposit money and the teller finished me up and I was on my way. I get a call the next day and they say that her drawer was short $300 dollars and that it went into my account. Then they made me come up there or they would put my account on hold (mind you this is on a Friday). So I had to leave more than half a days worth of work to take care of this matter. Then after it was all said and done they acted two-faced about it making it out like I knew she did and I just let it slide. I ended up having to give it back and nothing else. No sorrys or anything. I think it is just wrong I don’t think I should’ve had to pay it back because it wasn’t my fault. I should be able to trust my bank but I wasn’t able to. Let’s just say after this stressful day I’m CHANGING BANKS!!! Don’t come here they will screw you. They can’t hire tellers that can count how do you misscount $300?!?? But in the end it this is a horrible bank.

  Response from the owner

  Hello, Shae. We apologize for making an error during your transaction. As with any organization, human error will occur from time to time, but fortunately, we have safeguards in place to ensure mistakes are caught and corrected. Since we are all members of the same financial cooperative, this is in the best interest of each member. Maintaining the trust of our members is very important to Hoosier Hills Credit Union, so we were glad we were able to find options to meet to fully explain the situation that did not interfere with your work schedule. We certainly understand your desire to come in sooner, rather than later, however. We appreciate your cooperation in resolving this issue and certainly hope you'll consider continuing to be a member of Hoosier Hills Credit Union.

• M

  Matthew Cook
  1

  customer service sucks, $3 dollar fee (i walk everywhere i go, id rather walk 100 to 200 extra feet to another bank, which i do, and get my checks cashed for free, at ANY other paoli bank). charges $30 for failed paypal transfers when they are attempted with no money in the acct, basically a fee just to draw in money.

  Response from the owner

  Thank you for your feedback, Matthew. For privacy reasons, we do not publicly comment on matters specific to individual accounts or activity. Our standard fee is $3 for non-member check cashing and $3 for members whose total relationship (loans and/or deposits) is under $300. Check cashing fees are waived for members with at least $300 in loans and/or deposits.

• C

  Chauncy Turner
  5

  Great bank to have an account

  Response from the owner

  Thank you for the kind review, Chauncy! We're happy to have you as a valued employee of HHCU.

• S

  Sherri Sketo
  1

  Customer service 800 , actual human, needs to be available M-F from 730 a.m until at least 8 p.m. Saturday 730 a.m. until 2 p.m.

  Response from the owner

  Sherri, Thank you for your feedback. We frequently evaluate our locations and service hours to ensure we are providing the best possible service to our members, while continuing to offer the most competitive rates. Many banking services, including checking balances, making transfers and even remote depositing checks, are available 24/7 through Online and Mobile Banking, Phone Teller and more than 5,000 fee-free ATMs through the Alliance network. We want to make sure we're able to help you, so please feel free to contact us through our website hoosierhills.com, through email at [email protected], or by phone at 800.865.2612. Our call center is available as late as 6 pm this evening.

• M

  Mark Slaten
  1

  I go there to cash a check that is theirs and they still have a fee on it that's ridiculous they can cash their own checks without a fee

  Response from the owner

  Mark, Hello! Thank you for sharing your feedback. You are correct that here is a $3 check cashing fee for nonmembers. However, because we are a not-for-profit credit union, we typically have fewer and lower fees than many other financial institutions, some of which will charge a minimum fee, in addition to a percentage of the check amount. A recent independent study shows that members who use our products and services do save money over using the same services at our competitors.