Honor Credit Union - Decatur N Phelps St, Decatur

Honor Credit Union - Decatur Reviews

• D

  Deb Kay
  5

  Honor Credit Union is the best! They took me through the process of buying a home with patience and knowledge. They totally understood that I had not purchased a home for almost 25 years and made the process seamless and easy. Thanks Honor!

  Response from the owner

  Deb, we love hearing that you had a great experience on your recent mortgage with us. It definitely can be an intimidating process, and we want to do what we can on our end to make this process a breeze! Congratulations on your new home and for being a member! 😊

• D

  David Castaneda
  1

  Seriously! Wth is going on with customer service? The check is from this bank but they want to make you Jump hoop after hoop to get your money from them. Very inconvenient and slow. It's like they know when you're in a hurry and take the longest.. really not Satisfied with the service here. The check was from my mom in law whom has an account here. But they asked for my driver's license. Then they wanted me to provide my social security number and then and only then they considered cashing their own check...seriously....very upsetting for my inner karen...lol. No but seriously, I will just go pay an atm fee to avoid dealing with the poor service at this place.

  Response from the owner

  David, we sincerely apologize for your recent experience at our Decatur location, and apologize for any delays you received in receiving the funds from your check. Please don't hesitate to reach out directly to our Decatur Manager, Jami to discuss this situation further. Jami can be reached at 800.442.2800 ext. 4202.

• S

  Shelly Myers-Henry
  5

  While checking into our hotel in Chicago, my credit card and debit card were both declined and Jami Swihart and her colleague were eager to help into the late evening. We were then notified it was a system-wide computer glitch at the hotel. I am so thankful for Jami and her staff, at Honor Credit Union in Decatur, for making sure our account was secure.

  Response from the owner

  Shelly, thank you for this feedback on your recent experience with our Decatur Team! We are so glad to hear that Jami was able to help you get everything taken care of and make sure your account was secure.😊 Thank you for being a member!

• m

  muttbob
  5

  Never use a bank, always bank with a local Credit Union. Fast friendly service here.

  Response from the owner

  Thank you for your 5-star rating of our Decatur location! We're proud to have you as a member-owner of Honor! Thanks for being a member! :)

• B

  Beth Bressler
  5

  I am so very thankful for Honor Credit Union. One of my favorite Honor employees, Jami, reached out to me personally about considering refinancing our mortgage through Honor. We were able to consolidate debt, refinance our mortgage at a lower monthly payment, shorter term and lower interest rate. It doesn’t get much better then that! Thank you for all you do!

  Response from the owner

  Beth, we are so happy to hear you had a great experience with Jami and that she was able to provide solutions to help you save money and put you on a great financial path! Thank you for being a part of the Honor Fam! :)

• k

  kenneth morford
  5

  Jami is so kind and sweet. She tolerates a lot difficult situations, and this makes her exceptional. I have personally witnessed customers try their best to rock her boat, but she is amazing and professional.

  Response from the owner

  Kenneth, thank you for these kind words for our Decatur manager, Jami! She really is a rockstar! We’ll be sure to pass this on to her. Thanks for being a member! 😊

• J

  Jennifer Wilson
  5

  I need to give a shout out to Sarah in cards and Jami Swihart. A group of friends(all Honor members) and I were having issues with checking into our hotel out of town. We were told there was a problem with the credit card. We assumed a hold was placed on the card due to being used throughout the day and being out of the area. Jamie and Sarah willingly helped us after hours to try snd resolve the issue. In the end, it was an issue with the hotels devices. These ladies went above and beyond to help their members! I cannot stress the amount of appreciation I have for these two! Thank you Jami, Sarah and Decatur Honors Credit Union!!!

  Response from the owner

  Jennifer, thank you for this great feedback on your recent experience with Honor Credit Union. We are so glad to hear that Jami and Sarah were able to help you and your friends get everything taken care of! Thank you for being a member! 😃

• P

  Petra Reyna
  5

  I just went into Decatur Honor Credit Union. They are so NICE in there.I went in to open a new account and update one. They were patient with me asking questions and explained everything to me. Decatur Honor Credit Union, is the only one to go too!! Thank you, ladies so much. This after having a bad experience at another location.

  Response from the owner

  Petra, thank you for taking the time to leave us this review. We are glad to hear you had a great member experience with our team in Decatur and they were able to answer all your questions. We are sorry to hear, and apologize that you had a negative experience with a different location. If you would like to provide any additional feedback on this, please give us a call at 800.442.2800.

• H

  Hanna Lynch
  5

  Where do I start? The staff at Decatur Honor is absolutely amazing! They are the highlight of my week. I have complete confidence in my money being handeled and have developed relationships with each of them! Thank you ladies for always going above beyond Decatur is lucky to have you in our community!

  Response from the owner

  Hanna, we are very happy to hear that our team in Decatur is able to help make your day special and provide you with an excellent member experience. Thank you for being part of the Honor Fam! :)

• S

  Sara Penning
  5

  The ladies at Decatur go above and beyond for their members. Jami was willing to work fast and handle a situation promptly and professionally! It’s a great feeling to have a Credit Union work so hard to accommodate their members! Decatur Rocks!

  Response from the owner

  Sara, we are pleased to hear that you had a simple experience with Jami and the Decatur team. We appreciate the kind words for our Credit Union and our team. Thank you for being a member! :)