Arbor Financial Credit Union E St Joseph St, Paw Paw

Arbor Financial Credit Union Reviews

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  Ethan pulka
  5

  I was giving up on banks and credit unions. I had the infamous online banking card. Other banks don't see you as a potential investment. Just as a number they can make a profit off of. Arbor looks at your situation and is up front and honest about any financial transactions you need. It's not just a credit score to them. It's a member that they will strive to make you better and financially focused. I personally recommend this credit union to friends.

  Response from the owner

  Hi Ethan! Thank you for these very kind words. We appreciate you sharing your experience. We are so happy you are a part of our membership. Again, thank you and happy holidays!

• D

  Dan Farris
  5

  Hands down switching my account to Arbor Financial Credit Union ( then ECCU) was one of the best decisions of my life! From our first checking account to our home loan they have been absolutely wonderful to deal with. We have always been treated with dignity and respect. From the daily tellers, to phone personnel and all those in the loan department. We are grateful customers!u

  Response from the owner

  Thank you Dan for the kind review. It’s a wonderful feeling knowing our members feel respected and grateful. Thank you for being a great member!

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  David B1982
  1

  I have been a member for years. I went in with a friend to see if Arbor at the Paw Paw location could get him a better interest rate on a car loan from what he was quoted at his credit union. Arbor came in 6% lower than his credit union. When it was time to finalize the loan after he was told he had been approved, they retracted the loan because our employer dosent do direct deposit and he rents from a family member. He has more than enough income and decent credit. I dont feel I can trust this institution any longer and I am checking into switching to Honor Credit Union.

  Response from the owner

  Hi David. Thank you for being a long-time member and sharing your feedback. We are disappointed that we were unable to assist your friend with their auto loan, although we tried. We shared your comments with our Paw Paw team and we certainly hope that you continue as a valued member.

• R

  Roxanne Terry
  2

  Regret going to this c.u. my first issue was when i was given my savings number as my checking number. Then i had to wait for over 2 weeks for reimbursement for my checks which had my savings acct on them. Every time i go even if no other car is in parking lot im in drive thru for more then 10 min. Its winter i dont get out unless i have too. I will say going inside is very fast. I had to call to ask question. I was zero in line and was still on hold for 8 min. For a 30 sec question. They dont have a round up savings program like most c.u. They also do not have a deposit through atm. Which is really odd, u put the deposit in a drop box. Ive not used it, im assuming u dont get a receipt. Cause im not sure how u could, which i again find odd. my partner and i usually have the same c.u. so its easy to transfer $ between accts. He ask if he should switch when i did. I said to wait and see, after the first week i said no. I will be finding another c.u. Thats better suited for me.

• R

  Rose Hite
  5

  They are all always friendly and courteous, when I have been there. I do agree with the drive through, it is a little slow. It is worth the time to go inside. I always come out with a smile, no matter how broke I am! Lol!

  Response from the owner

  Thank you for your kind feedback! We are so glad we can put a smile on your face. We appreciate you taking the time to visit with us in person.

• M

  Michael Siemon
  5

  They are always kind and courteous in the branch. They had me in an out really quick too.

  Response from the owner

  Hi Michael! Thank you for writing such a kind review and for sharing your experience. We are grateful for your membership!

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  Dave A
  1

  Going inside is OK, but if you go through the drive through be prepared to sit for 15 minutes or more for a simple deposit.

  Response from the owner

  Dave, I can imagine how frustrating that was. We apologize for the wait and hope you give us another chance as this is not a typical situation.