Honda of Denton S Interstate 35 East, Denton

Honda of Denton Reviews

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  Mike Henry
  4

  I had a pleasant chat with Hall Chapman, the Service Director at Honda of Denton. We talked about how the pandemic has affected their business and their employees. Mr. Chapman ensured me the employees were working hard and received plenty of off time to rest and be with their families. The Service Director showed me where they had hand sanitizer spray and said they have the place sprayed once a month and cleaned twice daily. We then spoke about the scheduling website and how it can be improved. Mr. Chapman was very open to making the scheduling of service as easy as possible.

  Response from the owner

  Mike, we are pleased to hear of your experience with us here at Honda of Denton. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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  mike knowles
  1

  Svc appt for 1p and car not ready till almost 7p. Told 4 others ahead of me when I arrived for my APPOINTED time of 1p and may be few hours. Called at 5 to check progress and told would be tomorrow. Said unacceptable and got it done for me. Been customer for 22 years but doubt I come back for basic service.

  Response from the owner

  Mike, we're disappointed to hear of the negative experience you had at our location. We have reached out regarding your review. If you have any questions please give us a call at 940-535-7780.

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  Carla Jones
  5

  I am very big on customer service when it comes to doing business. Literally, from start to finish, we were taken care of by Sidney and Xris. They were both very attentive to us. Whatever we asked for, within reason, they made happen. Mike, the finance director was just as awesome. Without us even asking him to, he literally went above and beyond to get us the best warranty and insurance available for our specific needs. We were very impressed over all. We will definitely be purchasing an additional car from them in the future.

  Response from the owner

  Carla, thank you for your kind review; we are happy to pass along your comments to the team here at Honda of Denton! We hope to see you soon!

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  Karol House
  5

  The customer service at Denton Honda is TRULY unmatched. I just purchased my daughter an accord, in which they offer a LIFETIME WARRANTY for. Maddie helped us find the perfect car within our price range as, as well as with all the features my daughter wanted. We came back at a later notice after making a decision to purchase a car, & Sarah was SO helpful in the process. We are so happy to be a part of the Honda family, & so thankful for the amazing customer service they offered at Denton Honda!!

  Response from the owner

  Karol, we greatly appreciate you sharing your experience. Your satisfaction is very important to us here at Honda of Denton and positive feedback means the world to our staff, particularly the team member that personally assisted you. Thank you! We look forward to exceeding your expectations on your next visit.

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  Susan Barnes
  1

  Untrustworthy service department. My car has multiple known recalls, but this location denies them all. Stick with other DFW Honda locations.

  Response from the owner

  We're sorry to hear that you had such a negative experience with us. Please reach out to us at (940) 230-2097 so we can discuss the details of your visit. We hope to restore your confidence back in our dealership. Take care.

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  Julie Neal
  5

  Best buying experience I have ever had. The price was reasonable and there was no price gouging or high pressure like other dealerships. My favorite part . Justin Burton was my salesman and I actually enjoyed the buying experience with him. He was very respectful and a really good guy. I will keep coming back after this experience.....turns out buying a car isn't so bad.

  Response from the owner

  Congratulations on your new car, Julie! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! We hope you have a great day!

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  Taylor Carbajal
  4

  Had a great experience with Jake Cable. He was very kind and took time to let me talk and look at whatever I wanted. The only downfall was when the car was taken to get cleaned up for me to take home. They didn't fully wipe down the van, and I found tooth pics in the side of the interior. It looked like it was quickly done, and not up to standards. However, the sale managers and Jake was amazing!

  Response from the owner

  Taylor, thank you for your honest review. We're glad to hear that you found our team here at Honda of Denton so helpful in the purchase of your new vehicle. We truly appreciate your business. We look forward to seeing you again on your next visit and continuing to provide you with great service! Take care!

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  swathi kanchumurthy
  5

  We visited numerous dealerships in DFW area, our experience with Honda of Denton is the best. We bought our Pilot and the entire process went very smooth. From great price to professionalism of sales personnel to finance process, everything went smooth and beyond our expectation. We worked with Alec and Nathan both of them are very professional, patient and quick in responses. We went in bit late after work to close the deal. In spite of that Nathan ensured that nothing has been overlooked and took care of every minute detail. If anyone looking for clean transaction with best price, this is the place to go. In our case we got the best price in entire DFW area. Thank you Alec and Nathan.

  Response from the owner

  Congratulations on you new vehicle! We're happy to hear our staff was able to provide you with a positive car buying experience. We hope to be of service to you again in the future. Best wishes, Honda of Denton

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  Michael Fern
  4

  Very disappointed with my recent experience. Normally they do a good job but this time they dropped the ball and cost me a lot of money for unnecessary repairs. My Accord was having issues where it would not start each time. It sounded like a fuel pump issue. They said it was the starter and $950 later I was sent home. The same problem surfaced so I brought it in again and gave them a recording of when it acted up. Eleven later said they couldn’t find any problems. Of course, a couple days later, same problem. I sent a text and recording, which I gave to Honda, to my brother, who works with mechanics at a trucking company. He sends me a text 15 minutes later after checking with a mechanic that it’s the fuel pump relay and to Google “Honda doesn’t start”. After 10 minutes of my researching and reading others that experienced the exact same problem, I knew that was it. I dropped it off for the 3rd time and told them to replace the relay. They called back and said they didn’t know for sure if that was the problem and needed the car longer. The next week they called and said it was the relay and replaced it. It works like a charm. They had my car a total of 23 days. Not sure why their mechanics don’t use the resources to pinpoint issues, this one was a layup. I’m looking to replace my Honda in 6 months, but it won’t be from Honda of Denton. I’ve been a loyal customer but it’s time to move on. I’ll be reaching out to Honda Corporate, so they can assist with showing these mechanics the resources available to them so the next person doesn't have to deal with this nonsense. $150 part that takes less than 1 hour to install ended up costing me over $1,300. Was contact by their customer service department in a timely fashion. Was given of overview of what resources they have available and feel comfortable to continue using Honda of Denton to perform the maintenance on my Honda.

  Response from the owner

  Thank you for taking the time to leave your honest feedback. If you would like to discuss your experience further, don't hesitate to reach out. We are always happy to help.

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  Jeremy Berlin
  5

  Just bought a brand new 2016 Honda Pilot over the weekend from Honda of Denton. Robert our Sales person was awesome, my wife said it best he was the opposite of the slimy car salesman she has seen in the past. He helped us make a great selection without talking poorly of another brand. Jason in Financing was a Rock Star! He made a great personal connection and jumped in to expedite the process. Overall this was the best car buying experience I have ever had!

  Response from the owner

  Good morning Jeremy! It's so great to hear about your awesome experience with us at Honda of Denton! I will let the team know of your kind words! Enjoy your brand new 2016 Honda Pilot!