HomeTrust Bank - Columbus W Mills St, Columbus

HomeTrust Bank - Columbus Reviews

• B

  Brian Hardin
  1

  Thanks HomeTrust for completely abandoning your Rutherfordton, NC customers. How is it convenient to travel into another county just to make a simple deposit or to conduct banking business? HomeTrust, at the very least, could have left behind a stand-alone ATM. I will be setting up a new account elsewhere, and will then close my HomeTrust account, and move my funds.

  Response from the owner

  We apologize for the frustration you've experienced, and we would be happy to further review this with you over the phone. Please feel free to call us at (800) 627-1632 if you'd like to discuss this with us. We are available M-F from 8 AM - 7 PM and Sat from 9 AM - 3 PM. - AM

• B

  Braeden Sullivan
  5

  Always friendly and usually no line.

  Response from the owner

  Thank you for taking the time to leave us a review! Your feedback means the world to us. If you can think of anything else we can assist you with, please give us a call at (800) 627-1632. The HomeTrust Bank Customer Care Center can be reached during the hours of 8am - 7pm Mondays through Fridays, and 9am - 3pm on Saturdays. Thank you and have an amazing day! - AM

• L

  Linda Martin
  5

  I am 87 years old. Been isolated for 10 months and needed to setup a savings account, I did not want to go inside. When I told them (by phone) They said they would have everything ready when I got there. Everything was done professionally and according to my request. Very good Job by all. Linda Martin

• L

  Lewis Ridings
  5

  Very kind and very helpful Best bank I've ever dealt with.

• L

  Lynne Driscoll
  4

  Branch manager is excellent to work with. Hometown service!

• A

  Anna Paisley Sain
  1

  Do not like this bank. Most of the people are not super friendly, and the feeling of the bank is not warm and inviting at all. Tellers know nothing about the different accounts available and dont make you feel welcome if you do not already have an account with them but come to cash a check written from an account. Had me finger print, sign, and took license just to cash, but yet would cash for someone else without any of that. I have no negative background in any way and found this to be discriminatory and wrong. They state they follow certain policies, but each teller does differently.

• E

  E
  2

  Very disappointed! I referred my husband to open an account and Lynn Bradshaw yelled from her office while sitting down at her desk for us to come in. She rolled her eyes at questions asked and was very unfriendly, definitely not referring others here.

  Response from the owner

  Hi Edith, thank you for your feedback. We're so sorry to hear you had problems in our branch. We've passed this message on to the proper manager to review. You can also contact our Customer Care Center via our website at https://www.htb.com/contact/ or call us at 800.627.1632.

• J

  J Lassiter
  5

  They recently helped me correct a two year old error. (Mine, not theirs ☺️)