Wells Fargo Bank E Rutherford St, Landrum

Wells Fargo Bank Reviews

• D

  Dana Johnson
  1

  Very poor customer service. My husband and I had an account for two years. I picked up a part time job. They would not cash a 67$ check from my employer. They are always short and rude giving you as little help as possible. Switching as soon as possible.

  Response from the owner

  Thank you for your detailed review, Dana. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  M MCFly
  1

  Have not had an issue at this location but its the closest to me. I've had nothing but problems since I opened this account. It took 2 weeks to get my account information in the mail, even though I set it all up online and was told at the end of the online enrollment I would have immediate access online. Its been 3 weeks and I still havent gotten my ATM card. I emailed customer service and was told My card is lost, now they cancelled it but will NOT issue me a new one unless I call customer service or go to a branch!! Trying to call the customer service line has you on hold for a good half hour!! My husband, who received his card a couple days ago finally, tried to go to the branch to get me a temporary one but they would not give him one, said I have to be there. We are both on the account... It seems every interaction with this bank has been painful and slow. I had my last bank for 20 years and never had issues like this. I only changed because we moved out of state and this was the big bank in the area. I should have known better. The customer service at this location was nice but all the red tape you have to work around is NOT worth it. Absolutely mind boggling to me that a customer has an account for a month they cannot even access and there is nothing but push back to get it solved quickly.

  Response from the owner

  Hi, Melody. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your new account concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• A

  Amanda Padgett
  1

  Put a check in the bank can’t get my funds until the 9th it’s my money but that’s okay because I’m done. As soon as my money is in I’m taking it out. banking with someone different. Last I checked people do have bills to pay. They don’t need any stars.

  Response from the owner

  Thanks for bringing this to our attention, Amanda. I apologize for the inconvenience, and I'd like to forward your feedback appropriately. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Shaun, Wells Fargo HL Social

• H

  Hilton Durham
  2

  Couldn't understand the teller and politely asked her to repeat herself and she caught an attitude. Seriously considering switching banks with such poor customer service.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• S

  Skee Tenney
  5

  The people there are polite, professional and help me any way they can. I have had nothing but great service. Products they have that are not competitive they have told me they are and suggest ways to minimize expenses.

  Response from the owner

  I'm truly glad to read your review, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• B

  Brittany Twichell
  1

  They wound up double charging me over $200 and then I called trying to get help and the manager said he would call me back to try to help me figure it out and I have not heard from him since. They obviously don’t care about my business or getting me the money back that they pretty much stole from me. It’s complete BS!!

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Brittany. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Derek Pinkerton
  1

  Terrible bank location. Does not care about their customers and terrible service from the branch manager Monica. Lies to customers and does not return calls. Would steer clear from here at all costs.

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Derek. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• g

  g sid
  2

  Definitely not a customer friendly bank. I choose not to deal with Wells Fargo any more. Way too many issues...

• B

  B G
  4

  Lots of silly fees sadly typical of big banks but otherwise very friendly service.

  Response from the owner

  I'm very pleased to hear our associates at this branch are friendly. To ensure I can forward your fee concerns appropriately, please mention your review and Google username in an email to [email protected] along with a few more details about what happened (no account numbers). Thanks so much for your feedback. -Janet, Wells Fargo HL Social

• E

  Ernie Kelly
  5

  The top bank ..always ready to help with a real smile to all ..

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social