HomeTrust Bank - Arden Airport Rd, Arden

HomeTrust Bank - Arden Reviews

• J

  Jeff Stone
  1

  Home Trust is bad but this branch takes the cake. It does not believe in science or wearing masks in the middle of a pandemic. I had to go in to the branch to get a cashier's check to close on a real estate purchase. The lady assisting me did wear a mask while helping me but failed to cover her nose the entire time. Because of the amount she needed her supervisor to assist. The supervisor came out of her office not wearing a mask and proceeded to stand shoulder to shoulder with the first lady and directly across from me. The three tellers working the drive up window were also standing shoulder to shoulder none wearing masks. On a later visit I went there on a Saturday to make a deposit in the drive up. They had Saturday hours posted in the window with no other signs up. Google also said they had Saturday hours. They were closed. When I went to make the deposit on Monday I asked why they hadn't scraped off the Saturday hours from their window and made the change on Google. They offered no apologies and just told me it would be too much of a hassle to do that when they may go back to Saturday hours sometime in the future.

• B

  Bob Mclean
  5

  The bank representative that assisted me was very helpful and kind. Her name was Natasha.

  Response from the owner

  Bob, thank you for the great review! We’re so happy you loved your experience with Natasha. Let us know if there's anything else we can assist you with! The HomeTrust Customer Care Center can be reached at (800) 627-1632, M - F from 8am - 7pm, and Saturdays from 9am - 3pm. -AM

• J

  Jerry Hagan
  5

  Great people that are always friendly, helpful, and engaged. Happy to be a Hometrust customer and hope that they never sell out the way most of the small banks tend to do!

  Response from the owner

  Thank you for the kind words, Jerry! We appreciate the positive feedback. Have an amazing day! - LR

• B

  Brandon Ludwig
  1

  After dealing with this bank for seven years, i left and feel like I left a bad relationship that should have ended years ago. I wouldn't trust them with a goldfish let alone my money.

  Response from the owner

  I'm sorry to hear that you had a negative experience during your time as an accountholder with HomeTrust Bank. We take customer feedback seriously, and we would like to hear yours. Please give us a call at (800) 627-1632 or send an email to [email protected] at a time of your convenience if you would be willing to share your experience with us, and a member of the HomeTrust Bank Customer Care Center support team will be happy to discuss this with you and pass your feedback along to management. Thank you and have a wonderful day! - CT