HomeStreet Bank and Home Loan Center 66th Ave W, Mountlake Terrace

HomeStreet Bank and Home Loan Center Reviews

• A

  Andrew Neighbors
  5

  I love this bank. My experience here has been nothing short of excellent. I run both my business and personal checking through HomeStreet and I have zero complaints. Marilla Sargent, the VP and Branch Manager, has been a wealth of knowledge and resources. Very experienced and skilled. She's always eager to assist, whether in regards to my banking needs or something completely unrelated... an incredible resource. She seems to have a trusted referral for my every need. I can highly recommend banking with HomeStreet.

• A

  Alicia Kikuchi
  5

  I highly recommend HomeStreet Bank! Marilla and her staff are hard-working, knowledgable, and friendly. I needed to open a business account for an organization that is not quite a non-profit but also isn't a for-profit business. Marilla had to jump through some hoops to figure out how to set the accounts up, and she did it all with a smile. During the process, she also very carefully explained the options with signers, withdrawal limits, checks, debit card, etc. It was a wonderful experience, and I truly believe that anyone who wants a positive experience with their bank should come to HomeStreet!

• A

  Aaron Holder
  5

  Had a tedious experience with my insurance company that required me to stop at this branch to deposit a check. The staff were incredibly friendly, helpful and accommodating. I appreciate everything they did to help me!

• J

  Jason Lohmatov
  1

  Came in this morning asking nicely for a envelope. Was also looking for a new bank to do my business with. When the nice lady at the front desk said I will not give you a envelope because your not a customer.. what kind of service is that? Way to lose a customer.

  Response from the owner

  Thank you for bringing this to our attention, we are sorry to hear about your experience and will be working with the branch to address the issue. Thank you.

• J

  Jesse Rodriguez
  2

  I really hate to leave this review, but I've used almost every bank in the area and Homestreet Bank has great employees, they're very nice. But the process of using Homestreet, withdrawing money or using online banking is an absolute nightmare. I wouldn't recommend them to anyone who values convenience, or not being treated like a criminal when you deposit/withdraw money.

• S

  Seattle Learning Center
  1

  Went there today 1 minute before closing. The hours posted online are 9am to 4pm. I apologized for coming in last minute. First, no acknowledgement was given to me. The teller did not respond to my apology for coming in last minute. When I left, there is no acknowledgement either. If this is going to be my usual experience with them, I will move my accounts into another bank today. Good thing, I usually bank at my Queen Anne branch in Seattle. Moussa, Hossein and Afshin provide great customer service. This branch sucks and should be closed down based on my experience today.

  Response from the owner

  Hi there! We apologize for your experience and would like the opportunity to address your concerns. If you provide your contact information to our team at [email protected], we will have a manager follow up with you directly.

• s

  sharon tully
  1

  Man do I hate to leave a one star review I wish I could leave zero apparently these guys don’t just give you a free envelope

  Response from the owner

  Thank you for bringing this to our attention, we are sorry to hear about your experience and will be working with the branch to address the issue. Thank you.

• S

  Shane Madison
  1

  Rude, if u can avoid dealing with them do it only reason I was going there was cuz my boss banks with them. Key bank is way better

  Response from the owner

  Hi Shane! We take all complaints seriously and would like the opportunity to address your concerns. Please contact our District Manager Michael Stenchever at (425) 678-4933.

• B

  Betty Volpentest
  5

  No adverse experiences. Great customer service. Been with them since they opened.

• C

  Chris Ham
  1

  I don’t know about these guys but not the best to do business with rude and unprofessional

  Response from the owner

  Thank you for sharing your experience with us. We would like to learn more about your visit. If possible, please contact Michael, our District Manager at 425-678-4921 to provide additional information. Thank you