Homeside Financial Symphony Woods Rd, Columbia

Homeside Financial Reviews

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  Alexis Vining
  5

  I was fortunate to have one of he most enjoyable experiences I have had in a long time purchasing a home. This is my 14th mortgage and this one was the absolute best so far. Thank you Darryl Baker for making this a really smooth process :)

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  Melissa Gorton
  1

  I regret refinancing with this company every month that I'm forced to make a payment to them. Their customer service is atrocious to say the least. When calling with questions about an assumption of a mortgage I was first given the wrong information about what to email to the department handling my specific situation. My email was never responded to with any feed back explaining that I needed to add additional paperwork and instead was just simply ignored. When I called to ask why no one was responding I was told "if it's wrong no one will respond". How is that helpful in anyway? When I asked what I needed to correct I was given a brief answer with no explaination into the specifics of what I actually needed to do and what they needed to proceed. I had to literally pull the needed information from the customer service representative. Talking to the customer service representative at Homeside is like talking to cranky teenagers. I have delt with other mortgage companies and 100% recommend working with them over Homeside Financial. Save yourself the headaches they'll cause.

• A

  Allison Kieri
  1

  Absolutely horrible!! Refinance rep promised me cash back with closing which was partly why we decided to go with this company. After closing it apparently wasn't in docs. The rep stopped responding to me after saying my funds would be mailed out. Customer service didn't help and refused to listen to rhe call and relied on their rep lying to them and denying what he said. They immediately resold my mortgage and nobody will fix the situation. I have never worked with such dishonest people. I told then I was counting on those funds and it would put me in a predicament and they didn't care or call me back to make it right. Absolutely avoid this company at all costs. Wish I would have followed all of thr reviews before proceeding

  Response from the owner

  Hello Allison, First and foremost, thank you very much for your taking the time to provide your feedback as we are always pride ourselves on being a Top Lender in customer satisfaction and we apologize for any frustration or confusion caused during your transaction. We are aware a manage spoke with you to review your transaction and answer any questions last month. We are hopeful this conversation has been helpful. It’s never our intention for our valued customers to feel as if they did not receive the level of service he/she anticipates when refinancing an existing mortgage and we regret any shortcomings experienced. Thank you for your time and sharing your feedback.

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  patrick allen
  1

  Absolutely horrible experience John Norris and his team dropped the ball countless times with my loan missing important details and telling me about it at the very last second pushing my closing back numerous of times not answering phone calls not calling back absolutely no communication Can not and will never recommend this team of professionals

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  Be happy
  5

  Good and smart people. I worked with Jeremy he was very helpful. This excellent team helped me to own my dream house. They was attentive, polite, and a team worker. They was ready anytime to answer my question and always give me the update of my loan approval with a lot of details . By the way my credit wasn’t that good but Homeside Financial get it done. Thank you Homeside Financial.

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  Mar P
  1

  Horrible experience with this company long story short they rushed me into gettin a home inspection before all documents were in order and i lost the $550 it cost me for home imspection because the deal didnt go thru and they couldnt refund me they said a multi millionaire company!! Dont use them use someone else

  Response from the owner

  Hello Mar, Thank you for providing your feedback. We want to apologize for any unmet expectations. If you could please provide us with some more information, we will be happy to look into this for you. Please contact us at your earliest convenience at 888-826-2710 or [email protected]. Thank you! - Homeside Customer Care

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  Silk Rivermind
  1

  I was searching for a decent mortgage company for refinancing my home, I looked online and found Homeside Financial. I contacted them and a loan officer by the name of Christopher ** contacted me. After explaining everything and answering his a long lists of questions he said that this company would refinance without any hiccups; and it usually takes 10 days to complete it. The long story short, he was keep changing the rates, adding points without letting me know and charging enormous closing cost. Finally, I gave up and asked him to stop calling me with his nonsense. I would give this company "0" star.

  Response from the owner

  Hello Silk, we appreciate your feedback. We are having difficulty locating your file. Please call us at 888-826-2710 or email us at [email protected] so we can rectify any issues regarding your loan.

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  Lionida Gutierrez
  5

  We had the pleasure of working with William Cullen here at the stroudsburg, Pa branch. He was so kind and attentive to all of our questions and made sure that all of our questions were answered. He help us every step of the way in the process of getting our first home. We appreciate everything that he did and his team. You guys ROCK!!!

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  Melodia Stewart
  5

  Working with Homeside Financial was a wonderful experience. We were searching for a Home Equity Line of Credit that would enable us to consolidate some debt at a reasonable price. What Homeside offered sounded too good to be true, but it was true! No other company could offer us as much or at such s great rate. The loan officer, Tadas, made the whole process a breeze. He was available to answer questions everytime I had them and he never made me feel silly or seemed annoyed when I asked. Getting, signing and providing the necessary paperwork was easy and secure as it was all done on-line. Even closing was a sinch, as the Notary came to our house and we were all wrapped up in less than an hour. We even called Tadas with a question while in the middle of closing, and he was available to answer. I could not have asked for a smoother proces, a better product, or a more awesome Loan Officer!

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  Beverly Gorski
  5

  I had the experience of doing a refinance on my home. I had a loan officer named Mathew Rozier. He did an excellent job working with me to get this accomplished. I would definitely recommend this loan officer to get your mortgage needs met. Thank you Homeside Mortgage and Mathew Rozier.