Helm Associates Lincoln Hwy, Fairless Hills

Helm Associates Reviews

• A

  Ashante Brooks
  1

  I’ve had a car with this place for almost a year and a half. When I got the car it was 9600. After A WHOLE YEAR.!!!! It’s still at 9600. I don’t get it. I’ve been wasting my money paying 218 every 2 weeks and it’s not going towards anything. Not even building my credit because it looks as if I’m not paying anything. If you call, they are very rude if you have any questions or concerns other than making a payment. I don’t want a repossession on my credit but at this point it’s ridiculous. They seem like a scam company. Don’t do it

  Response from the owner

  Ms. Brooks, Please call our office so we can review this information. We are unable to locate any file under your name. Having the same balance after a full year of financing is not possible and we would appreciate the opportunity to review your ledger with you to ensure you have the correct information.

• K

  Keekee War
  5

  I truly appreciate my account manager Isaac!! Always polite, great customer service and very respectful, even when he called me early in the morning. On my second vehicle with this company and have been satisfied from day one.

  Response from the owner

  Thank you for being a loyal customer!

• A

  Aisha
  1

  The absolute worst lender/company to deal with! I've dealt with them in the past & they were ok. It seems in the past year or so thet took a deep nose dive down! That Lori , account supervisor is ignorant as ever, she talks over you, don't listen & has a different excuse each & every time.. . I'd NEVER recommend ANYONE to deal with them...EVER

• B

  Brian Tucker
  5

  Just wanted to recommend this place for such tremendous customer service. More so directed to my account manager Isaac Folly, Mr Folly has gone above and beyond his call of duty for me on many occasions. As he still maintained his dignity and adhering to his jobs rules and Obligation he was able to rectify every situation I may have had. If I had to recommend a place for someone to finance through it would definitely be Helm’s associates via Mr. Folly.

• D

  Darrell Dudley
  1

  I never write reviews. But I never experienced disrespect from a company how I experienced dealing with this company. From my account manager Lisa to her manager Dan.... very aggressive and hostile. Withdrawing money out my account when they feel needed..... read the reviews this is not a place to do business with...over priced cars and the worse customer service in the United States....

• R

  Rianna Wesley
  5

  Issac is the best accountant to have hands down. He's very understanding and will work with you to the best of his ability. I had to make an payment arrangement and he was so helpful with doing that. He didn't give me a hard time or anything. My sister has a loan thru Helm and she always wishes she has Issac for her accountant. I love working with Issac and when I'm done paying off my car now I will be returning for services. Issac gets a A+ and some in my book. Also he's very respectful and helpful. Before we hang up he always makes sure that I'm satisfied and happy. Go Issac you Rock!!!

• M

  Mathew Green
  1

  The most pathetic company I have ever dealt with. 2 years of on time payments and never late. I get laid off and was waiting for Unemployment to kick in and they shut my car down after ONE FULL BUSINESS DAY LATE!!!!! Account manager is a heartless liar that says she can’t take a half payment that she said she could do before to get my car running. All of a sudden she says she can’t when she told me she sends the signals herself to turn it on or off! ONE FULL business day after two years of faithful payments! Place should be ashamed of themselves with they way they treat their customers!!!

  Response from the owner

  Mr. Green. Please call our office and speak with a manager. We have several programs to assist our customer's through hardships. The information contained in your comments is very surprising and we would like the opportunity to address your concerns.

• M

  Monique Williams
  1

  Helms Associates is the worst!!!! I wish that I never left the company I was with prior. They never and I mean never work with you. They don’t understand that sometimes in life things can come up unexpectedly. My payment was due on a Friday I told them my job processed our timesheets late and I was not going to receive my payment till that Monday. When I tell you Helms did not care all they care about is the money I told them I work 1hour away from home and it’s a snow storm and where I was at no public transportation runs around there. So I told them if they cut my car off I will be stuck out in the snow, I could not believe that they did not care and they cut my car off and I was stranded in the snow storm in my cari had to sleep because I couldn’t get help from no one to pay helms until Monday but I finally got in touch with my dad who payed them. My thing with them is that they really don’t care about they customers they don’t work with you and I swear to you I would not recommend anyone to get a loan threw them. Anyone can get faced with unexpected life problems and your car will be shut off for a late payment and I mean just 1 day late it will be cut off not a week or Month or two 1 day they will cut your car off. So please spread the word to family friends and all DO NOT GET A LOAN THREW THEM!!!!!

  Response from the owner

  Ms. Williams, I'm sorry to hear you had a poor experience. Please feel free to call our office and request to speak with a manager to discuss in detail. Regards

• O

  OT HAK
  1

  I don’t know what going on if it’s B &B or helm but I bought a truck from them and in two years has had two engines put in and one transmission and the transmission just went again I have made my payments up until this point but I’m am No longer dealing with this place. Spent over 6k in repairs on this truck outside of warranty. They put a bad engine and transmission in my car as replacements. And then tell me that it’s nothing they can due. Helm continue sly lie about how they will help make u spend more money then don’t help you. After blowing almost 15k on this truck I finally did what I should of did a year and a half ago and leave it for them to come take. There are so nice folk there at both places but most of them is frauds and all about money.

  Response from the owner

  We are sorry to hear you had several service issues with your vehicle. All vehicles we finance come with a 30 month/ 30,000 mile warranty. Based on the review you have posted, I am assuming you have exceeded your mileage allowance for your warranty. We do everything possible to assist our customers to successfully complete their loan obligations. Please feel free to contact our office and speak to a manager to discuss your specific issue and determine if there is any additional assistance that may be available to you.

• T

  Tanya Wilkerson
  5

  I have been finacing with Helms, going on four years. Issac is my account manager. He has worked with me on several hardships i have faced. I just committed to another car loan and im so grateful for all that he has done for me. We have our days, but i would not trade him in for the World. I will refer anyone to Helms. Association. Again i am forever so Grateful for them🙌😀

  Response from the owner

  Thank you Tanya!! We're happy to have you back