Harborstone Credit Union Ne High St, Issaquah

Harborstone Credit Union Reviews

• J

  Jeric Caverée
  5

  I have written a review in the past; however, I continue to be impressed by the exceptional customer service of Devon Holmes! I feel like I have a personal banker with the exemplary service she provides. For example, she took the courtesy to call me earlier this year "in the thick" of the pandemic to see how I was doing and if she could be of any assistance with any account questions or concerns. I was so shocked and impressed! I have never had that happen to me before. Harborstone, you have a treasure in Devon! In all honestly, she is definitely one of the reason I continue to bank with Harborstone. Thank you for your service!

  Response from the owner

  Hi Jeric, we’re happy to hear that you had such a great experience with Devon! Thank you not only for making our day by sharing your feedback with us, but for your membership as well. Take care!

• G

  Gabriel Condrea
  1

  I've been here twice and both times have been dissapointing. They're not willing to help joint credit union members. They should just remove themselves from joint listings as there is no point in going here. They will redirect you to other credit unions in other towns and roll their eyes when you ask for help. Even depositing a check is asking too much from them and they will ask you to use the outside ATM. Come on! How dare you ask to do even basic banking there?

  Response from the owner

  Hi Gabriel! We’re sorry you didn’t have a great experience at the Issaquah branch. We’d like to learn more about your visit and try to resolve any issues you may have had. Please give us a call at (253) 584-2260 or 1-800-523-3641 and one of our Member Service Representatives will do their best to solve your issue. Thank you!

• T

  Tara Swenson
  5

  I would never bank anywhere else! Harborstone makes you feel welcome and like you're banking with your friends. The Issaquah Branch is always so friendly and willing to help.

• R

  Robert Johnson
  1

  They will nickel and dime you on transactions, namely payments made to a loan. Online - they will charge you, over the phone - they will charge you. No real simple way to pay for a loan with this bank. Make it simple, one log in and conduct your business.

• K

  Ken S
  5

  Had banked at a national chain for over 30 years, no thanks. I'll stick with a local credit union. The staff is always curteous and willing to help you.

• E

  Eric Brown
  4

  Wallet was recently stolen. Was out of town first time in this branch. Confirmed my identity and withdrew a small amount of cash.

• K

  Kari Barker
  3

  Though they are friendly, the branch doesn't offer all the services the other branches might. I was told I would need to visit another branch in another town to have the service I needed. It's also out of the way.

  Response from the owner

  Thank you for the feedback, Kari! We’re sorry that you weren’t able to complete your transaction. If you’d like to discuss alternative options, please give us a call at (253) 584-2260 or 1-800-523-3641 and we’d be glad to assist you.