HAPO Community Credit Union - Terrace Stonewood Ct, Yakima

HAPO Community Credit Union - Terrace Reviews

• B

  Brittany Rison
  5

  Erica was the one to help me this evening. She was lovely! Enjoyed her taking care of me today very personable and helpful got everything I needed taken care of. Thanks again Erica! :)

  Response from the owner

  This is great to hear. Thank you for sharing your experience Brittany!

• O

  Oscar Gonzalez
  5

  Excellent service., I've been with them more than 3yrs!, no complaints 👌

  Response from the owner

  Thanks Oscar!

• R

  R Schimke
  1

  I agree with all the other many people who have left poor reports for HCC. They are the absolute WORSE bank that I have ever had the displeasure to communicate with: 1. There is NO email address to the CEO Steve Anderson; 2. I had a cheque stolen in November BUT THEY STILL have not returned MY money, and NO ONE in Fraud knows any correct procedure in paperwork so they send me ONE more form after another to complete; 3. Two of the phone receptionists are SO damn rude; 4. My car loan HAS no credit for ALL the last 5 months of payment...I could go on and one. They suck! Go somewhere else!!!

• C

  CHARISE SIMONE
  1

  Worst place to go for banking. They "forgot" to mail my card multiple times. They also have awful customer service. The tellers give you false information. I have 3 loans with them and each loan they lied on the information. For beginners who are still building and learning credit do NOT come here. They dont deserve even a full star unfortunately

• k

  kirby s
  5

  I've been banking with Hapo for about 6 years now. They've always been great, I have a great car loan with them as well. Always top notch service.

• R

  Rosa Garcia
  1

  Shity service they got 20,000 of my money and there never abel to tell me y I can use there atm to see how mutch money I have there Excuse is we dont now y ..moving banks on 5/6/19 ....this bank will Screw around with a customers money!!!!! I give no stars I had to put one just so I can say something

• L

  Luis Garcia
  1

  Customer service manager Ashley, is by far the rudest bank rep I’ve encountered and lacks empathy.

  Response from the owner

  Hi Luis. We pride ourselves in customer service, so we thank you for bringing this to our attention. Would you be willing to fill out our feedback from https://hapo.org/feedback with more detail? Someone our team will follow up with you.

• D

  Doug Hall
  1

  Don't get an auto loan from these crooks, I changed insurance companies and forgot to report it in time and it cost me $1000.00 for insurance they bought for me that I did not need.

• F

  Fred Thomson
  5

  EASY access with fast friendly service. Never long lines so why use drive thru.

• P

  PvP Kingz
  5

  Great customer service great fast employees!!!