Hapo Community Credit Union N Rd, Pasco

Hapo Community Credit Union Reviews

• S

  Serima Garcia
  1

  Absolutely the worst bank I’ve ever had to deal with. From the customer service to supervisors. The lack of care and communication. I understand we are human and make mistakes, but this bank will not take responsibility or stand by their mistakes or I’ve had nothing but issues.

  Response from the owner

  Hi Serima. We apologize for your most recent experience. Will you fill out our feedback form at https://hapo.org/feedback with more details? A member of our team can follow up with you.

• N

  Natasha Doell
  3

  Employees usually have really good customer service here but my only complaint is the ATMs at this location are constantly out of service or can’t accept cash or something it’s reallyy inconvenient since it’s the closest one to me

  Response from the owner

  Hi Natasha. We completely understand your frustration. With this branch being one of our busiest, we have to have them serviced multiple times a week. We apologize for the inconvenience.

• A

  Adrianna Fowler
  3

  Tried to go to the bank to draw out cash from inside and they were closed. It was 545 they're not supposed to close until 6

  Response from the owner

  Hi Adrianna. We apologize for that inconvenience. Our lobbies close at 5:30 but our Drive Up is open until 6:00.

• j

  jim toroni
  1

  Absolutely terrible experience. We set up an appointment the day before and we asked what documents were needed for the business we were going to conduct. We met with representative Jenessa at the HAPO Credit Union On RD 68 in Pasco. We arranged the meeting with four of us at 3:00 pm to set up a trust account, notarize documents. We got there a little early so we waited. We were finally brought in the office at 3:20 (late). We were then asked for documents that we did not have. While we were searching through our folders Jenessa would leave our meeting to help other people. She came back in and told us she had another appointment and we would have to wait until she got through with them. We found the documents in the folder. We waited in the lobby. We went up to the appointment taker and asked how much longer. She said they will try to squeeze us in because other people have appointments. WHAT, we had an appointment. We left!! I recommend people use Gesa credit union. I have several business accounts their and have never run into anything so customer un-freindly as this. Their time is more important than yours. Beware!!!

• T

  Taylor
  1

  They don’t care about the fact your money gets stolen. They file incorrect paperwork, I have never had an issue with a bank other then hapo?! Your integrity sign should be taken down, they don’t care about their clients

  Response from the owner

  Hi Taylor. We understand how frustrating this can be and appreciate you bringing this to our attention. We found this issue to be with a third-party vendor not affiliated with HAPO. If you would like to provide more details using our feedback form https://hapo.org/feedback, someone from our team can follow up with you directly to provide more details.

• K

  KelleeAnne Brewer
  1

  I have been waiting in the line at Hapo for over 25 minutes. No cars moved for over 10 minutes. The atm is not taking cash.....frustrated. Don't come here expecting a good experience.

  Response from the owner

  Hi KelleeAnne. We apologize for the inconvenience. With many of our lobbies closed to appointment only, our drive up service has been extremely busy. Even with additional staff, wait times are still longer than normal. Many of our services are available on our mobile app and may help you avoid the drive up.

• Z

  Zoey Funk
  1

  If says your open till 6 you should be open till 6, I got there at 531 and was told better luck tomorrow

  Response from the owner

  Hi Zoey. We apologize for the misunderstanding regarding our hours and completely understand your frustration. Our lobbies currently close at 5:30 but our drive-up is available until 6:00 PM. During COVID, we have posted our most current hours on our website at: https://hapo.org/coronavirus-update/branch-hours.

• A

  Anastacio Cardenas
  5

  I have been banking there for about 10 years and I have always been treated good by all of the associates.

• D

  Dan Murphy
  1

  I have a huge truck that can't go thru your drive thru,Thank god I bank with Gesa.

• W

  Wm Talbot
  5

  Yet another well run branch of HAPO. Friendly and considerate as well as trained