Numerica Credit Union - Pasco Branch Broadmoor Blvd, Pasco

Numerica Credit Union - Pasco Branch Reviews

• J

  Jacqualyn Gronemeyer
  5

  The people at this branch are awesome! I have my car loans through them and whenever I have questions or concerns they get me in fast and are extremely helpful. I've had multiple gals help me and all of them are really kind, treat me like a real person and so helpful to my needs. The feel when you walk in is a great one too.

  Response from the owner

  Thank you, Jacqualyn! We think our team is pretty special too. We appreciate you as a member!

• M

  Matt Render
  1

  Their customer service has continued to get worse over the years. Recently they tried pitching me a HELOC real hard. They gave me the personal number of who I needed and called multiple times for a week and not once did she answer. They also got rid of every drive through window so you have to go inside hope you got a half hour to kill.

  Response from the owner

  Hi Matt, we’re so sorry to hear we weren’t available when you called. If you’re still trying to get in touch with someone, feel free to call our member service line at 800.433.1837 anytime – we have added new teammates to help members quickly. We're bummed to hear some of the changes we've made haven't been a good fit for you. We offer multiple digital banking options, including video banking, to help you skip a trip to the branch. Thanks for sharing your feedback.

• T

  Tori Garza
  1

  DO NOT BANK WITH THIS BANK!!! We have had accounts get hacked 2 times! This has never happened to us with any other bank. They are not helping us with the fraud investigation. We will be closing all of our accounts. USER BEWARE!!!

• C

  Cecelia Mauseth
  5

  Numerica Credit Union has amazing products and great service. The people at the Broadmoor Numerica in Pasco provide great customer service and are always friendly!

  Response from the owner

  Thanks for the kind words, Cecelia! We think our Broadmoor team is pretty special, too. We appreciate you as our member!

• C

  Cheryl Underhill
  5

  I have been using this branch since they opened and find the staff for the most part to be very helpful! I will be glad when the new branch on Rd 100 opens as it’s a hassle to park at Walmart- I prefer the staff here to my home bank in Spokane!

  Response from the owner

  Aww shucks, you flatter us. #WeLoveOurMembers

• M

  Merced S
  1

  I just paid $42,000 with lots of interest, unfortunately they received the last check late because of mail issues or some kind of error. They send to my credit report that i was late, i called them and explained what happened and they will not help me at all, they will not remove the late payment. They will not care about our relationship. No goodwill. They just care about the money and not about the community. DEFINITELY NOT DOING BUSINESS WITH THEM AGAIN.

  Response from the owner

  Thank you for taking the time to let us know about the situation. We'd love to look further into this - could you please email [email protected] with more details?

• A

  Ariana Espinoza
  5

  Off rd 100 in pasco . Great staff . Great customer service!

  Response from the owner

  Thanks for the kind words, Ariana! We think our team is pretty special, too. We appreciate you as our member!

• A

  Alex’s C
  5

  Great bank the way all banks should be great customer service and fast service!

  Response from the owner

  Thanks, Alex’s! We strive to go above and beyond for our members and community.

• O

  Oso The Bear
  4

  The only reason I don't give this one five stars is it's inside of Walmart and that Walmart is notoriously hassling customers

• C

  Charles Roberto
  3

  Dont call this branch at 20 minutes to close or they pick up and hang up the phone